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Ibis Birmingham New Street Station Hotel

3.0 star property
3-star hotel near O2 Academy Birmingham

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Photo gallery for Ibis Birmingham New Street Station Hotel

Exterior
Property entrance
Lobby lounge
Bar (on property)
Reception

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Parking available
  • Business services

Explore the area

View in a map
21 Ladywell Walk Arcadian Centre, Birmingham, England, B5 4ST
  • Place, O2 Academy Birmingham
    ‪3 min walk‬
  • Place, Bullring & Grand Central
    ‪4 min walk‬
  • Place, International Convention Centre
    ‪14 min walk‬
  • Airport, Birmingham (BHX)
    ‪19 min drive‬

Room options

View all photos for Family Room, Multiple Beds

Family Room, Multiple Beds

Family Room, Multiple Beds

9.4 out of 10
Exceptional
(3 reviews)
  • 27 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Double Room, 1 Double Bed

Double Room, 1 Double Bed

Double Room, 1 Double Bed

8.0 out of 10
Very good
(72 reviews)
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, 2 Twin Beds

Twin Room, 2 Single Beds

Twin Room, 2 Twin Beds

7.6 out of 10
Good
(26 reviews)
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

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About the area

Birmingham

City center stay.Within a 10-minute walk of this Birmingham City Centre hotel, you'll find O2 Academy Birmingham and Bullring & Grand Central. Symphony Hall and International Convention Centre are also within 2 miles (3 km).

What's nearby

  • Birmingham Hippodrome - 1 min walk - 0.2 km
  • O2 Academy Birmingham - 3 min walk - 0.3 km
  • Bullring & Grand Central - 4 min walk - 0.4 km
  • Symphony Hall - 12 min walk - 1.1 km
  • International Convention Centre - 14 min walk - 1.2 km

Getting around

  • Birmingham New Street Station - 4 min walk
  • Grand Central Tram Stop - 8 min walk
  • Birmingham Airport (BHX) - 30 min drive

Restaurants

  • ‪Chung Ying - ‬1 min walk
  • ‪Peach Garden 桃苑 - ‬1 min walk
  • ‪Look in 樂意 - ‬1 min walk
  • ‪Malaysian Delight - ‬1 min walk
  • ‪Time To Eat - ‬1 min walk

About this property

Ibis Birmingham New Street Station Hotel

3-star hotel near O2 Academy Birmingham
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. 7 meeting rooms and coworking spaces are available.

WiFi is free in public spaces. Ibis Birmingham New Street Station Hotel also features laundry facilities, dry cleaning/laundry services, and a front-desk safe. Parking is available for a fee.

This 3-star Birmingham hotel is smoke free.

  • 159 guestrooms or units
  • 4 levels
  • Deli
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Pool or billiards table
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Ibis Birmingham New Street Station Hotel offers 159 accommodations with coffee/tea makers and hair dryers. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include fans and blackout drapes/curtains. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Similar properties

Reception
ibis budget Birmingham Centre
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Breakfast available
3.7 out of 5, Good, 1,366 reviews
The price is CA $51
CA $61 total
includes taxes & fees
Mar 22 - Mar 23
ibis budget Birmingham Centre

Property amenities

Family friendly

  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (GBP 15 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; GBP 12 to 12 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Elevator (31 inch wide door)
  • Grab bar in shower (26 inches high)
  • Grab bar near toilet (28 inches high)
  • Lever door handles
  • Stair-free path to entrance
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • HDTV

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Restaurant dining guides

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Fan
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The credit card used to make the booking will be requested at check-in and a GBP0.01 authorization will be placed for identification purposes.

Access methods

Staffed front desk

Pets

  • Pets: GBP 10 per pet, per night
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: GBP 50 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 12 to 12 for adults, and GBP 0 to 6 for children
  • Covered self parking fee: GBP 15 per night
  • Pet fee: GBP 10 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Ibis Birmingham New Street
Ibis New
Ibis New Hotel Birmingham Centre Street
Ibis Birmingham Centre New Street Hotel
Ibis Birmingham City Centre Hotel Birmingham
Ibis New Street Hotel
Ibis New Street
Ibis Birmingham New Street Station Hotel Hotel
Ibis Birmingham New Street Station Hotel Birmingham
Ibis Birmingham New Street Station Hotel Hotel Birmingham

Ibis Birmingham New Street Station Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 357 out of 1008 reviews
Rating 8 - Good. 331 out of 1008 reviews
Rating 6 - Okay. 192 out of 1008 reviews
Rating 4 - Poor. 76 out of 1008 reviews
Rating 2 - Terrible. 52 out of 1008 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

8/10 Good

Diego

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable bed and pillows. Clean room.
Stayed 1 night in Nov 2025

6/10 Okay

Cindy

Liked: Cleanliness, staff & service
The room in the Ibis although clean and tidy was not particular big. Nor was there a lock on the bathroom door. The staff were very pleasant but there was no chef on the Sunday when were were hoping to get a lunchtime snack. The most annoying thing about the stay was that their welcome email said that the hotel car park cost £15 per day but if it was full you could use a partner car park at a discounted rate. On arrival I was told that the hotel car park was full and to park in the car park opposite. That car park showed a cost of £24 per day but when I asked at the hotel reception about the discounted rate I was told there was no discount. This meant that I had to sort out alternative parking which I had not anticipated. I feel that they should make it clearer that if their car park is not available the nearest car park costs a lot more.
Stayed 2 nights in Nov 2025

4/10 Poor

Paul

Travelled with group
Disliked: Cleanliness, staff & service
The room was far too small. We asked for a twin room and got 2 single beds pushed together and
Stayed 1 night in Nov 2025

10/10 Excellent

anna

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2025

6/10 Okay

Joanne

Liked: Cleanliness, staff & service
Staff were lovely, great customer service and friendly. Rooms are very small, open the door and you will fall onto the bed! Bathroom tidy, but the shower was clean, pressure good and lots of hot water. We stayed on a Friday night and the night club close bar was playing a lot of base till at least 1am. Being ear plugs like I did! Breakfast was ok, eggs cooked order which was a nice touch.
Stayed 2 nights in Nov 2025

4/10 Poor

Susan

Liked: Staff & service
Disliked: Cleanliness
Staff at reception were very professional and welcoming. My room 342 (I think it was was awful) it smelt of death, the carpets were filthy, the desk was cracked, the bathroom windows were open with a constant buzzing noise, sounded like a fan but it wasn't a fan for my room it must have been below. Whilst the bed did have clean sheets I was dubious about whether the mattress and mattress topper were very clean. Should I ever attend another conference at this hotel I will not be staying here.
Stayed 1 night in Nov 2025

8/10 Good

Nicola

Travelled with group
Liked: Cleanliness, staff & service, amenities
Although small and basic, the room was clean. The bed was very comfortable and the location was fantastic.
Stayed 1 night in Nov 2025

8/10 Good

Christine

Stayed 1 night in Nov 2025

10/10 Excellent

Mark

Stayed 1 night in Nov 2025

6/10 Okay

mandeep

Stayed 1 night in Nov 2025

8/10 Good

Nicola

Stayed 1 night in Nov 2025

10/10 Excellent

Arunesh

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good room. Clean
Stayed 1 night in Nov 2025

8/10 Good

Dawn

Business traveller
Liked: Cleanliness, staff & service, amenities
Clean and tidy great location
Stayed 1 night in Oct 2025

4/10 Poor

yungyun

Stayed 1 night in Nov 2025

6/10 Okay

James

Liked: Cleanliness, staff & service, amenities
Rooms need updating and beds are small and cheap Staff were nice but clearly overworked
Stayed 1 night in Nov 2025

8/10 Good

Jackie

Liked: Cleanliness, staff & service, amenities
Great centrally located hotel with onsite parking, easy checkin, comfy bed, large bathroom and breakfast.
Stayed 1 night in Oct 2025

6/10 Okay

sinyee

Travelled with group
Liked: Amenities, property conditions & facilities
room is ok but my room is just opposite to the night club :-( Noise with disco music and many people shout around 4am when the disco closed !
Stayed 1 night in Oct 2025

4/10 Poor

Jeanette

Disliked: Amenities
Disappointing that staff took up all the car parking spaces. We had to wait until shift change to park up, meaning we had to pay for the public car park first. Pillows in the room were like sleeping on bricks. Walls so thin I could hear the neighbours farting. Rooms ridiculously hot.
Stayed 1 night in Nov 2025

6/10 Okay

Leisha

Liked: Staff & service
Disliked: Amenities
Overall, it’s ok for a few nights. The lobby is fine. The breakfast is hot and plentiful. It’s also a very reasonable price. The breakfast staff works hard. The room was ok. The bed frame in our room was broken tho. Housekeeping staff were nice. The 3rd floor carpeting is DISGUSTING. I mean it’s AWFUL! The staff were all kind except Claudia. She is rude, unwelcoming and shouldn’t be in customer service. Management should step in and do some serious work on the carpet and that one staff members attitude. She made me cry at one point. Other than that, it’s a decent place to stay. mdisgusting!
Stayed 1 night in Nov 2025

8/10 Good

Mario

Stayed 1 night in Sep 2025

6/10 Okay

Leisha

Liked: Staff & service
It’s in a great location! Price is very good and overall it’s a decent place to stay while visiting Birmingham. Breakfast is pretty good, too.
Stayed 1 night in Nov 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Efficient check-in, clean comfortable room. I did not use bar or take breakfast.
Stayed 1 night in Nov 2025

6/10 Okay

Brian

Liked: Cleanliness
Hotel looks tired. It was clean however . Car parking was very tight.
Stayed 1 night in Oct 2025

6/10 Okay

Leisha

It’s in a wonderful location for seeing the Ozzie Osbourne sites and the Christmas Market. It’s located a 3-5 min walk from the main train station and it’s in China town. All of that is wonderful. The front lobby is clean and overall nice. The staff were great until today. I was bothered 3x at breakfast about paying I had already paid the night before. It was finally found and they apologized. By that time, I was already upset. The breakfast is hot and plentiful. We were happy with the breakfast and the price. Our bed frame was broken and the 3rd floor carpets are HORRIBLY dirty. ag. b at
Stayed 2 nights in Oct 2025

4/10 Poor

Lynsey

Travelled with group
Disliked: Cleanliness, amenities
The rooms are extremely basic and dated, especially in comparison to the reception, lobby and breakfast area downstairs. No lock on the bathroom. Everything just felt a bit grubby.
Stayed 1 night in Aug 2025