Ratings based on 662 Guest Reviews
Hear it directly from our travellers
3.8 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 5, 2024 on Expedia
Overall was good
Comment from Hotel Management
Apr. 1, 2024 by Lisa A.G.M., Hotel Management
Hi JoanI'm pleased to see you enjoyed your stay with us.Please come again.
by A traveller
Posted Feb. 4, 2024 on Expedia
Black mold in the ceiling of pool area, pool and hot tub water cloudy. Very gross overall.
Comment from Hotel Management
Feb. 5, 2024 by Shannon Gilmore GM, Hotel Management
Hi Holly,Thank you for taking the time to do a review. I appreciate the honest feedback. It is not black mold it is actually glue and we are getting ready to re due the pool area. Sadly it just did not happen before the swimming tournament. It is also hard to maintain the pool when there are 80 plus kids in it for 3 days with no break. we watch the chemical levels all day long and those were where they should be. The pool and hot tub just did not have enough time to filter out all the soap, lotion and detergent from the kids. I am sorry you had a bad experience. We look hope you will give us a try again in the future if you are in Black River Falls.
by A traveller
Posted Jan. 22, 2024
I was put on 2nd floor with steep stairs and a elevator that was clear across the hotel to get to it only about 7 people staying there so why 2nd floor not safe going up and down those steep stairs
Comment from Hotel Management
Jan. 30, 2024 by Shannon Gilmore GM, Hotel Management
Hi JanI am sorry we did not deliver a 5 star experience for you. i wish you would have come told us at the front desk so we could have moved you to the first floor. We are always eager to make sure all our guests are happy during their stays.
by A traveller
Posted Jan. 20, 2024 on Expedia
Comment from Hotel Management
Jan. 30, 2024 by Shannon Gilmore GM, Hotel Management
Hi Keli, I would love to know why you gave us 3 stars out of 5 so we can make your experience at our hotel better. We strive to give 5 star service.
by A traveller
Posted Jan. 15, 2024 on Expedia
Comment from Hotel Management
Feb. 5, 2024 by Shannon Gilmore GM, Hotel Management
Hi Shanna Thank you for taking the time to do a review. If at all possible it would be nice to know why you did not enjoy your stay so we can make the guest experience better for you and the next guests. We hope you try our hotel again soon.
by A traveller
Posted Jan. 1, 2024 on Expedia
I like the location.. Don't like staff she was kinda grumpy I understand it's New Year's Eve but atleast smile and be welcoming.
Comment from Hotel Management
Jan. 30, 2024 by Shannon Gilmore GM, Hotel Management
Hi Kevin, Thank you for taking the time to do a review. I am so sorry you had a bad experience with our front desk staff. The issue has been since addressed. We hope you try us again in the future.
by A traveller
Posted Dec. 31, 2023 on Expedia
Older property but nice and clean. We stayed here with a youth hockey team and the staff was very accommodating.
Comment from Hotel Management
Jan. 30, 2024 by Shannon Gilmore GM, Hotel Management
Hi Marcus. Thank you for taking the time to do a review. We are so happy you enjoyed you time with us. We are working hard everyday to keep our old property in tip top shape. We consider it vintage. We look forward to your next stay with us.
by A traveller
Sure Stay for the Win !!!!
Posted Dec. 29, 2023 on HotelsAmazing staff that made accommodations for my family in every way possible, Arrived early after hours of driving and they made sure we got in our room early so we could rest. The continental breakfast was top tier with great service. Will be making more trips to this area and will only stay at Sure Stay !!
Comment from Hotel Management
Jan. 30, 2024 by Shannon Gilmore GM, Hotel Management
Hi Curtis. Thank you for taking the time to do a review. We are so happy we delivered 10 star service to you. We look forward to seeing you again in the future.
by A traveller
Very Accommodating
Posted Dec. 5, 2023 on HotelsWe needed to change our room from a single queen to a double queen after a change in our plans. They were very accommodating. They had a bar that was open on a week night and the bar tender was freindly and stayed open en extra half hour just so we could have a cocktail and unwind after a long day of working and travel.
Comment from Hotel Management
Dec. 11, 2023 by Shannon Gilmore, Hotel Management
Hi Shelly. Thank you so much for taking the time to do a review. I am so happy we were able to deliver 10 star service. We look forward to your next stay with us in Black River Falls. Have a great day!
by A traveller
Posted Nov. 26, 2023 on Expedia
Had a bar and awesome breakfast
Comment from Hotel Management
Dec. 11, 2023 by Shannon Gilmore, Hotel Management
Hi Scott, Thank you so much for taking the time to do a review. We strive ourselves on our guest services. We hope the next time you stay with us we can deliver 5 star service. Best to you.
