Stay With Empire- Dickson Road offers its guests multilingual staff. Public spaces have free WiFi and wired Internet. Limited free parking is available on a first-come, first-served basis.
If I could give it less the one star I would, the pictures will speak for themselves, absolutely disgusting apartments, very dirty, broken bed, ripped up sofa plant pot used to cover dirty blinds the property was run down with a dirty basket of washing and a horrible smell as a warm welcome.
We arrived at the venue a little late it was around 5.45pm after a long journey. Once entering the property I was greeted by a foul smell in the corridor. I proceeded to the room finally unlocking the door and could see the property looked nothing like advertised. On top of that was unclean and unhygenic. The so called sofa bed was broken around the back, heavily stained with all white marks and when I immediately called the owner to explain there wasnât even any sheets or duvet she told me to go in the wardrobe where I found more dirty stained sheets and smelly dirty stained bedding. I tried to liaise with the person on the phone and she said she would send someone but never did. I called hotels.com explained the situation in more detail and was assured I would be refunded. I put the keys back in the safety lock and didnât stay there. My 5 year old child was meant to be sleeping on that sofa bed and expecting me to leave her to sleep in that conditions would have been CRIMINAL of me! The apartment as a whole was wrecked though, the side of the bed was hanging off in the main bedroom! Didnât feel like a very safe space to stay as the lock on the door had clearly been stuck on with tape.
No heating or WiFi and smoke alarm intermittently beeping. No forks, tea towel or kitchen bin lid. 'Hot tub' water was cold. Property manager unresponsive.
Lovely bathroom, other rooms need A LOT of attention. Dirty and torn sofa bed, unclean bedding on double bed, dirty floors, kitchen was basic and not very clean. Smelly and unwelcoming in the lobby area of property when entering the property and NO HEATING OR HOT WATER. Ideal location though, very close to tram stop. Host was good at replying.
I booked with this hotel and when we arrived it was nothing like what we seen in the photos online we had to check more than once to see if it was the right postcode we pulled up and the place we thought it was and we opened the door to been greeted by no one no sign of reception of dated and ran down tried messaging and ringing more than once to get hold of the hotel then when the phone answered no one said anything then when I tried ringing back kept cutting me off when I walked in I went up the stairs and to me shock I saw cigarettes dimps on the floor with tin foil lucky i didnât have my kids with me I quickly left the premises having booked this for a special day taking my kids up there to open presents what was meant to be a nice hotel what nothing like the pictures online not wanting to y my kids I booked a travel lodge and paid for that we drove over a hour and wasnât wasting the journey
Not as bad as most reviews say nice looking place once your inside the apartment only problem was central heating wasn't working kept tripping on the fuse box luckily i took my own electric heater heater to keep us warm
As soon as we got there the front door was locked and there wasnât a key to open it this creepy guy opened door and when we went to number 5 (the deluxe room) he started asking us for things like fags money etc later found out he was sleeping on stairs when my mate went outside for a smoke at night. when we got in the room the kitchen and bathroom was kinda like pictures taken.it was really hard to get the âhot tubâ warm .the 2 bedrooms were awful there was stains on floor and on bedding and the door handle was gone and radiator didnât work. The beds were uncomfortable and so was the sofa the middle sank in. the hall way was dodge and gave you weird vibes. The fridge smelt disgusting like food was left in there to rot before cleaning. They donât provide toilet roll so if u dare go make sure u take some.
I wouldnât waste your money isnât worth it!!!!
All the reviews say itâs bad, itâs really not bad at all itâs close to the centre. Not bad for a short stay, there was hot water and the only thing thatâs âcatfishyâ is the outside but itâs Blackpool no buildings are amazing. Overall a good stay, didnât mind it one bit.
DO NOT BOOK WITH THESE PEOPLE!!!!
Left my partner and I and our two daughters with nowhere to stay for the night after cancelling out booking with no explanation just a couple of hours before we were due to check in. Only advised of the cancellation by email after us emailing them with a query.
Have not had any answers or explanation after trying to contact them several times.
Absolutely disgusting!!!!!
Lovely place to stay, Could of done with being cleaner as i did have to wipe alot of things down because of the grime, Instructions would of been nice as we couldnât work the hot tub properly and there was no hot water, Also could only get netflix on the tv as it would not allow us on anything else. With their being residents also there was alot of outside noise.
Check in was absolutely fine but the front door was unlocked which doesn't exactly scream "secure". The mattrass in the room on the left felt like it hadn't been changed for 20 years, it was misshaped and i didnt sleep a wink because of how uncomfortable it was. The red sofa/divan in the kitchen area had a snapped leg and had a Snickers wrapper stuffed down it so it's clear that maintenance is lacking. There was an iron but no ironing board, when i asked about this I was told that they'd get in touch with the cleaner, I told them not to rush but I didn't hear anything back so I had to put a towel on the table as a form of makeshift board. The pictures from the website compared to the actual room were completely different. I've stayed in 4* hotel rooms for 2 people for cheaper and had a much better experience than this was.
Only positive was the shower, powerful and a great temperature but that's about it. Not somewhere I'd stay again.