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Lancaster House

4.0 star property
Family-friendly 4-star hotel near Hacienda Santa Barbara Mall

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Photo gallery for Lancaster House

Outdoor spa tub
Property video
Outdoor spa tub
Front of property
Daily buffet breakfast (USD 10 per person)

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Gym

Explore the area

View in a map
Paralela Autonorte No 106B - 28, Bogotá, Distrito Capital, 110111
  • Place, La Castellana National Theater
    ‪17 min walk‬
  • Place, Virrey Park
    ‪3 min drive‬
  • Place, Unicentro Bogotá
    ‪4 min drive‬
  • Airport, Bogotá (BOG-El Dorado Intl.)
    ‪24 min drive‬

Room options

View all photos for Family Suite, 2 Bedrooms

Family Suite, 2 Bedrooms

Family Suite, 2 Bedrooms

8.4 out of 10
Very good
(5 reviews)
  • City view
  • 84 sq m
  • 2 bedrooms
  • Sleeps 2
  • 2 Queen Beds

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom

8.8 out of 10
Excellent
(36 reviews)
  • City view
  • 57 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Junior Suite, 1 Bedroom, Terrace

Junior Suite, 1 Bedroom, Terrace

Junior Suite, 1 Bedroom, Terrace

9.0 out of 10
Wonderful
(12 reviews)
  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

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About the area

Bogotá

Usaquén stay.Your stay at this Usaquén hotel places you within 2 miles (3 km) of La Castellana National Theater and Virrey Park. World Trade Center and Hacienda Santa Barbara Mall are also within 3 miles (5 km).

What's nearby

  • La Castellana National Theater - 17 min walk - 1.5 km
  • Embassy of the Dominican Republic - 18 min walk - 1.5 km
  • Virrey Park - 3 min drive - 2.5 km
  • Unicentro Bogotá - 4 min drive - 2.2 km
  • 93 Park - 6 min drive - 3.6 km

Getting around

  • Estación Usaquén Station - 7 min drive
  • San Antonio Station - 18 min drive
  • El Dorado Intl. Airport (BOG) - 33 min drive

Restaurants

  • ‪Tostao' - ‬2 min walk
  • ‪Viva La Vida - ‬4 min walk
  • ‪Seratta Gourmand Market - ‬5 min walk
  • ‪Descortés - ‬5 min walk
  • ‪Cigarreria Turin - ‬1 min walk

About this property

Lancaster House

Family-friendly 4-star hotel near Hacienda Santa Barbara Mall
Lancaster House offers its guests a full-service spa, a 24-hour health club, and a hot tub. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business center and 7 meeting rooms. Event space at this hotel measures 646 square feet (60 square meters) and includes a conference center. A sauna, a library, and a terrace are also featured at the family-friendly Lancaster House. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. For a fee, parking is available.

This 4-star Bogotá hotel is smoke free.

  • 1 building
  • 55 guestrooms or units
  • 8 levels
  • 2 dining venues
  • 646 sq ft of conference space
  • 60 sq m of conference space
  • Built in 1996
  • Karaoke
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
Lancaster House offers 55 accommodations with DVD players and minibars. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters. 100-cm LCD televisions come with premium satellite channels. Accommodations at this 4-star hotel have kitchens with stovetops, microwaves, separate dining areas, and cookware/dishes/utensils. Bathrooms include slippers, complimentary toiletries, and hair dryers.

This Bogotá hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and portable fans. In-room massages, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, facials, and body treatments. A variety of treatment therapies are provided, including Ayurvedic and thalassotherapy. The spa is open daily.

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Property amenities

Family friendly

  • DVD player
  • Free rollaway/extra bed
  • High chair
  • In-room crib
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Living room
  • Mini-fridge
  • Separate bedroom
  • Separate in-room dining area
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Self parking on site (USD 5 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 11:00 AM on weekends; USD 10 for adults and USD 10 for children
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Things to do

  • 24-hour health club
  • Billiards/pool table
  • Full-service spa
  • Hot tub
  • Karaoke
  • Library
  • Piano
  • Sauna
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Accessible airport shuttle
  • Braille/raised signage
  • Elevator (13 inch wide door)
  • Front entrance ramp
  • Grab bar in shower (35 inches high)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 100-cm LCD TV with premium satellite channels
  • DVD player
  • MP3 dock

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Free rollaway/extra bed
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Freezer
  • Kitchen
  • Microwave
  • Mini-fridge
  • Minibar
  • Separate dining area
  • Stovetop

More

  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Living room
  • Phone
  • Portable fan
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 4:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet, per night, plus a deposit of USD 20 per night
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Eve (December 24) Gala Dinner per adult: USD 35
  • Christmas Eve (December 24) Gala Dinner per child: USD 25 (up to 12 years old)
  • New Year's Eve (December 31) Gala Dinner per adult: USD 65
  • New Year's Eve (December 31) Gala Dinner per child: USD 30 (up to 12 years old)
  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 10 for adults and USD 10 for children
  • Airport shuttle fee: USD 35 per vehicle (roundtrip, maximum occupancy 4)
  • Self parking fee: USD 5 per night
  • Pet deposit: USD 20 per night
  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Long-term renters welcome
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. This property uses eco-friendly cleaning products. Long-term renters welcome. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Lancaster House Aparthotel
Lancaster House Aparthotel Bogota
Lancaster House Bogota
Lancaster Hotel Bogota
Lancaster House Hotel Bogota
Lancaster House
Lancaster House Aparthotel Bogotá
Lancaster House Aparthotel
Lancaster House Bogotá
Aparthotel Lancaster House Bogotá
Bogotá Lancaster House Aparthotel
Aparthotel Lancaster House
Lancaster House Bogota
Lancaster House Hotel
Lancaster House Bogotá
Lancaster House Hotel Bogotá

Lancaster House Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 582 out of 1008 reviews
Rating 8 - Good. 213 out of 1008 reviews
Rating 6 - Okay. 98 out of 1008 reviews
Rating 4 - Poor. 49 out of 1008 reviews
Rating 2 - Terrible. 66 out of 1008 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Ralf

Liked: Cleanliness, amenities, property conditions & facilities
The room was massive, however, first time ever I had to make my bed in hotel 😅 I don't mind but it was strange to arrive to a room with pillows and covers on sides. The parking is super disorganised but I'll let it slide
Stayed 1 night in Nov 2025

4/10 Poor

Adriana

This hotel needs renovation and more people specially at the restaurant
Stayed 1 night in Nov 2025

10/10 Excellent

Yasmin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was above and beyond our expectations, whenever I have the pleasure to come back to Bogotá, for sure I'll stay here again, the staff, the food, location, the room, everything was excellent. I highly recommend staying here.
Stayed 8 nights in Nov 2025

2/10 Terrible

Franco

Stayed 1 night in Nov 2025

10/10 Excellent

jeremy

Liked: Cleanliness
Decent for ocean front at affordable rate.
Stayed 4 nights in Oct 2025

8/10 Good

Matthew

Liked: Cleanliness, amenities, property conditions & facilities
I really wanted to give this place a 5 star review because it was a great location and spacious. It had a kitchen, living room, and bedroom as well as a huge patio. Everyone was extremely nice. Water pressure was phenomenal and great hot water. The reason for the 4 stars, was the bed was extremely uncomfortable. Almost as if it was really old. It had a lot of sag in it and actually messed up my back and hips. I had to see a chiropractor my last day there because i was in so much pain due to the bed. If they would update the beds this place would be perfect. Also investing in a smart tv would be great, i don't watch a lot of tv when im on vacation but i doggo like it in the evenings and also to watch my sports teams. Other than that i would highly recommend them if they updated the beds. But i wouldn't stay here again unless i knew they were updated. Maybe it was just my room but i doubt it. I was in Rm 207 if that helps anyone.
Stayed 3 nights in Nov 2025

10/10 Excellent

ALEJANDRA, CORONA

Stayed 2 nights in Nov 2025

10/10 Excellent

Johana

Stayed 3 nights in Oct 2025

10/10 Excellent

EDUARDO JOSE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel esta muy bien cuidado y en una ubicación maravillosa para acceder a todos los lugares que se desee. El desayuno puede mejorar en relación a la variedad de los quesos y carnes frías. Tratar de colocar un hornito para calentar los panes que no van al tostador. En general el personal muy amable y atento. La pasamos excelente.
Stayed 6 nights in Nov 2025

6/10 Okay

Cesar

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Room was not what I expected, felt dated, not the best view, breakfast felt very limited options. Staff was very nice and attentive.
Stayed 6 nights in Oct 2025

2/10 Terrible

Fausto

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Es un apto., no está bien para personas en sillas de ruedas y hay mobiliario que sobra o es muy grande. La comida está bien, el personal es amable y cordial. No atienden muy eficazmente, pero intentan resolver de la mejor manera. Lo de baño accesible es terrible y cuestiones con la usabilidad.
Stayed 1 night in Nov 2025

10/10 Excellent

angelica maria

Stayed 4 nights in Oct 2025

10/10 Excellent

Jaime, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Nov 2025

10/10 Excellent

Osman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this place for first-time visitors to Bogotá. It’s located in a safe and convenient neighborhood. You will have internet access, TV, a sauna, jacuzzi, a small gym and a 24/7 room service. You can easily get around the city using public transportation, or simply order an Uber or taxi right from the front of the hotel.
Stayed 6 nights in Oct 2025

10/10 Excellent

IGNACIO, CORONA

Stayed 3 nights in Oct 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Nice and friendly
Stayed 1 night in Oct 2025

10/10 Excellent

Maria

Liked: Cleanliness
Stayed 6 nights in Oct 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was Clean and the Staff were friendly. Good service!! I highly recommend!! Thank you so much for what you did for me!!
Stayed 1 night in Oct 2025

10/10 Excellent

IGNACIO, CORONA

Stayed 3 nights in Oct 2025

10/10 Excellent

Campo

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, good customer service
Stayed 8 nights in Oct 2025

10/10 Excellent

IGNACIO, CORONA

Stayed 3 nights in Oct 2025

8/10 Good

Leonardo T.

Liked: Cleanliness, amenities
Satisfactory stay . Breakfast was superb in choices and presentation..weak internet connectivity. Request , staff should be bilinguals that speaks English as well especially the concierge who answers the phone .. I feel safe inside the premises. All issues was attended to with urgency . Thank you .
Stayed 3 nights in Oct 2025

8/10 Good

Maria Gabriela

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They don’t accept Mastercard and this is a problem.
Stayed 5 nights in Oct 2025

10/10 Excellent

Camilo

Stayed 1 night in Sep 2025

8/10 Good

Elba

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Property is clean and good. Breakfast is excellent
Stayed 2 nights in Oct 2025