Listed as breakfast available and booked due to this. However on arrival we were told this was not the case and hasnât been for some time.
A few other elements of this listing were also either not included or available.
On the whole itâs a budget hotel in need of some renovation, so fulfils that need. The high rating is likely a legacy one from previous owners as most of what theyâve advertised is inaccurate or no longer included.
Hotel was ok just to get ready and sleep in only. Cheap spring mattress that pinged ever time you turned over . Unfortunately quite a bit of damp in bathroom and the room also a rusty toilet paper holder.
Hotel did have hot running water .
It was dirty and the guest (a member of staff) had to change hotels in order to feel comfortable. I received confirmation from the hotel that I would get a refund for the two nights I paid for, however, when I asked them to execute this they stopped responding and have not processed the refund.
Small room for small price, good for quick getaway
The hotel is ok for quick get away, no luxury holiday. Room was very drafty, cold at night. Small room for a small price so satisfactory and served its purpose. Shower screen was bit mouldy at the bottom, but overall cleanliness was no issue at all. Booking email wrongly states that you can buy a breakfast for ÂŁ10 per person, they do not cook at all. Plenty of places to eat near by.
The photos on Expedia do not reflect the reality of this hotel today - or I guess for many years.
Thereâs no breakfast offered, the room could only be described as âpretty grimâ, the shower and bathroom were musty and dank, and reception was almost always unmanned
To be fair the bed and towels were properly clean, which is the most important thing about anywhere - but thatâs a pretty low bar really, not a selling point.
If Iâd paid, say, ÂŁ40 a night and had seen real photos so I would have known what to expect it would have been OKish - but thatâs not really what this website (and some of the reviews) led me to believe.
Very much at the bottom end of budget accommodation in Bournemouth - which, having stayed at a few places in my time, is really saying something.
Booked a standard double room for one night, but room we had was more like a small double and didnt look like the pictures. A kettle and old coffee machine provided but only 2 coffees and one was decaff. A few tea bags which tasted stale. Bed was clean but not very comfortable. Plain walls and wallpaper was coming off. Hot radiator but was rusty. Shower was okay. Would we stay again - No.
I booked 2 rooms , 1 of them for my 17 yr old granddaughter, i did ask if we could have rooms close , but 1 was on the top one was on the ground floor , when we walked into my granddaughters it smelt wonderful and was nice and clean , but when we went up to ours it smelt of stale cigarettes, was awful i opened both windows , the shower made such a awful noisy, the quilts were made for summer so we all were so very cold , i was very disappointed, was ok for the one night , if we were staying longer i would have complained, close to the beach and amenities, but would not book again
The Expedia listing says FREE PARKING, that is only on a first come first serve basis, the listing say bed and breakfast, when checking in I asked if there was breakfast available at an extra cost, I was told they donât serve breakfast and that the was a restaurant across the road where I could get breakfast. There was black mould on the bathroom window frame, thick dust along the skirting board, I have allergies to mould and dust. I had to park my car at another hotels car park with my expensive musical equipment in and was told to block other cars in. I didnât sleep as I was worrying about my car, my allergies flared up because of the mould and dust. The Expedia listing does not match what the hotel offers. You only find out after booking the hotel that there is limited parking!!!!! Not good when youâve been working until late and then arrive back at the hotel only to find NO PARKING SPACES AVAILABLE!!!
Completely disappointed in the condition of the unit. Very small, little furniture (not even a chair), bed was horrible, shower mouldy, heat was on high and it was 80 outside! Attendant was polite but it didnât seem like he even wanted to be there. Barely spoke just what he had to, no smile or eye contact. We knew that we were not getting high end when we booked as we were arriving late and leaving early. Just wanted a bed and shower but this was aweful.
No one was at the desk when we left at 8 am so left keys in counter with another roomâs set and front door wide open!!
Very small room for quite a high price. We stayed in a small double, initially given a room that was right next to reception and includes ear plugs to block out noise. Why have a room so close to reception that needs this? We were then put in a different room though this was not much better. The entire place seemed cramped. This is sadly where a house type building has been convered but shouldnt have been. There was also some kind of larger gathering in a social room linked to the hosts which could be heard in the room we were relocated to. Huge waste of money, far from impressed.