Our experience at Timber Ridge was less than ideal. To start, we were notified that the pools would be out of service due to construction and despite this inconvenience, they would not allow a refund. This was obviously upsetting when traveling with children. Upon arrival, we see that the room we checked into was NOT the room we booked. Instead, we received an outdated, 1 bedroom, no fireplace, basement level room. We were upset due to the false advertising, lack of transparency and dirty (blood stained sheets) room. To top it off, outside the doors reeked of cat urine. Ultimately, we found a different place to stay. Would never recommend this place.