A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and meeting rooms. The family-friendly Branson Hillside Hotel also features a vending machine, a garden, and a picnic area. Free self parking is available.
The property was nice. The problem was the hotel is very understaffed. During my recent four night stay, housekeeping didnt make up my room a single time. I had to ask the front desk for fresh towels and had to empty my trash and ask for trash bags. It's an okay place to stay in a pinch, but I would not return to this motel.
My check-in was smooth and easy, I was surprised they had my key-card already. The room was very clean and the bed was very comfortable. Out of a 3 day stay I had to have my room key reactivated which was annoying. My Apple phone charger disappeared and my extra key but for some reason the charger was at the front desk. What was really annoying was it took literally 20 minutes to get hot water.
This is the 2nd year in a row staying here, and this year was a BIG improvement. The team working here is drastically better and willing to help whenever needed.
The staff were helpful and pleasant. The property was well maintained. There were few areas where the carpets were old. The mini-refrigerator is cannot be used for frozen items.
The pool was clean but the hot tub was closed. There were no towels in that area either. The children play area and mini golf areas were not quite tidy.
We loved the mini golfing! After we returned from eating we asked at the front desk if there were lights at the mini-golf area. He found the lights and when we walked out there he had a broom and took the time to sweep off all of the leaves from the holesâŠin the dark! They were so very friendly and accommodating! We loved it here!
Points faibles : Service et personnel, confort de la chambre
Never Again!
Awful beds! Hard as rocks! Our front desk lady was rude and trash talked booking through 3rd party for way too long, even though she admitted it's much cheaper. She gave us the "rules" and expected me to read through information at the same time. When I asked about the pool, which they no longer have access too, that started her rant about 3rd party bookings.
This is an older property but it is well maintained and has all the amenities including a reasonable breakfast buffet option. We were pleased with our stay.