All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
8.2/10
Cleanliness
8.0/10
Staff & service
8.2/10
Amenities
8.2/10
Property conditions & facilities
8.2/10
Eco-friendliness
Rating 10 - Excellent. 320 out of 967 reviews
10 - Excellent
320
Rating 8 - Good. 440 out of 967 reviews
8 - Good
440
Rating 6 - Okay. 139 out of 967 reviews
6 - Okay
139
Rating 4 - Poor. 47 out of 967 reviews
4 - Poor
47
Rating 2 - Terrible. 21 out of 967 reviews
2 - Terrible
21
Reviews
8/10 Good
TSHITENGE
Jul 29, 2025
TSHITENGE
Stayed 2 nights in Jul 2025
4/10 Poor
Alex
Travelled with family
Jul 26, 2025
Disliked: Cleanliness, room comfort
Ok not great
The downstairs lobby was nice and location was good but the rooms were old and dated and didn’t feel clean. The bathroom shower was very small
I like the area. They used to have free coffee and water. not any longer.
Midori
Stayed 3 nights in May 2025
4/10 Poor
Lynn
Travelled with family
Jun 27, 2025
Liked: Cleanliness
Disliked: Amenities
The room we had was suppose to be a one bedroom with a sitting area side by side as shown in the picture. This was clearly photoshopped. When we arrived, the sitting room was on the main floor but the bedroom and the bathroom were on a second floor with very narrow steps. This meant that you had to take your luggage up these steps. We had one member of our party not to be able to climb steps. So that meant they could not sleep in a bed nor use the bathroom upstairs. Imagine taking a kitchen sink bath. Not happy about this when not fully disclosed!!! The front staff was rude. One lady was great at giving the stink eye when you asked her for anything. We really did try to not interact with the staff. Also, if you want AC, don’t stay here.
Doors didn’t lock properly, no air conditioning, doors couldn’t close, dirty amenities(towels were not clean), bathroom vent didn’t work
shanen
Stayed 2 nights in Jun 2025
8/10 Good
jose antonio
May 21, 2025
Liked: Cleanliness, room comfort
The attention was very cordial, the room was very clean and complete with everything necessary for a confirmable stay. I would surely choose it again.
jose antonio
Stayed 1 night in May 2025
4/10 Poor
Manon, Brossard
May 13, 2025
They never offer to help. Anything we asked: "i do not know, it's not sure, there is none (false statement). Hotel that needs a lot of care. The crew needs to learn how to smile and welcome travellers. Mind you, we arrived on a Sunday obviously to be checked in by someone who does like to work on weekend. The worst Citadines ever!
Manon
Stayed 2 nights in May 2025
4/10 Poor
Verified traveller
Travelled with family, Business traveller
May 10, 2025
Liked: Cleanliness
The rooms have no AC. We needed to have the windows open at night to have a comfortable sleeping temperature, but noise on the busy street below us, we were on the 6 floor, was incredible. Constant sirens yelling, motorbikes racing and night work on the underpass. Hard to sleep. Can not recommend this property. Wonder how hot the rooms will be in the summer.
Verified traveller
Stayed 6 nights in May 2025
10/10 Excellent
Daniel
Apr 27, 2025
Daniel
Stayed 3 nights in Apr 2025
8/10 Good
April
Travelled with group
Apr 26, 2025
Liked: Cleanliness, room comfort
Great place to stay. Very comfortable and convenient.
The property is in a good location and clean. However, no complimentary tea/coffee was offered in the rooms and no water bottles either. This is usually offered everywhere I’ve stayed before.
There is no air con in the room either which I felt was really needed at night.
The bath/shower products offered in the room had a very strong, unpleasant smell which may not be up to everyone’s liking.
We needed a kitchenette to get the most out of our vacation (some home cooking!) and this place delivered. Brussels itself was the least charming city we experienced, that was the main issue with this hotel. Little dead flys on the windowsill were kind of disgusting, but these things happen. The kitchen worked and that's all were really wanted. (I now remember there was a shooting outside a Brussels metro the day we arrived)
Ravie de mon séjour ! Accueil parfait, grand studio bien décoré avec éclairage chaleureux et bien équipé pour cuisiner, se détendre et travailler. Super literie. Bonne localisation au cœur du quartier Louise (restaurants, magasins, commerces walking distance trams/métro juste à côté). Rapport qualité prix absolument parfait !
Pros- good location for the Metro. Great for travelling around Brussels but also only three stops from Gare du Midi if you're travelling further afield.
There's a little shop just around the corner for anything you might need.
If you don't want to take the Metro, there are certainly places nearby within walking distance.
Coffee machine in the lobby (no tea and coffee making facilities in the room) was great if you wanted something to take with you.
Front desk staff seemed friendly and helpful.
Working lift was handy with suitcases.
Our room had everything we needed to prepare meals and was a good size.
Cons:
The deadlock on the door didn't work so we had to wedge a chair between the door and the toilet door. This may be an issue for solo female travellers.
The safe in the room didn't work so we needed to find a solution to protect valuable items.
The apartment is in need of a refresh as paint is scuffed and peeling and some of the furniture has been damaged.
Someone had been sick in the corridor outside the loft and it had been there for a couple of days before we left.
The area around the hotel might be unsuitable for solo female travellers at night as I was briefly followed by a man who only stopped when he saw I was with my male partner.
The property was within walking distance of the Great Place and a lot of good eateries. Also, right across the street is the big ferris wheel, which gave us an amazing view of the city at night.