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Rating 10 - Excellent. 28 out of 116 reviews
10 - Excellent
28
Rating 8 - Good. 54 out of 116 reviews
8 - Good
54
Rating 6 - Okay. 24 out of 116 reviews
6 - Okay
24
Rating 4 - Poor. 5 out of 116 reviews
4 - Poor
5
Rating 2 - Terrible. 5 out of 116 reviews
2 - Terrible
5
8.0/10
Cleanliness
8.0/10
Staff & service
7.6/10
Amenities
7.4/10
Property conditions & facilities
7.4/10
Eco-friendliness
Reviews
4/10 Poor
Philippe
Jul 30, 2025
Philippe
Stayed 1 night in Jul 2025
6/10 Okay
Jane
Travelled with family
Jul 14, 2025
Disliked: Cleanliness
Good and bad
Good points
Restaurant on site
Buffet had lots of choice, we didn't try breakfast.
Air-conditioning
Location to Troyes.
2 male bar staff were very friendly and helpful.
Bad points
Says book in from 12.00. We arrived at 14.00. One room still wasnt made up. Bed had been slept in. Checked with receptionist, who said it will be done. An hour later we had to find the cleaner ourselves and ask her to make up the room. She was lovely and did , despite that room not being on her list.
1 room the toilet was stained.
We were ignored at dinner,, people arriving after us were served and eating. Had to go and ask waitress for service after 40 minutes of waiting.
Price was fair.
Jane
Stayed 1 night in Jul 2025
6/10 Okay
Elizabeth
Jun 14, 2025
Basic but acceptable
Very basic. Old and tired buildings but quite adequate for quick stop overnight. Air con worked. Shower ok. Bed comfy
We didn’t expect a lot due to previous reviews, and price, but we were so pleased with this hotel. The staff were so helpful and friendly. The gentleman on reception spoke excellent English, and the waiting staff were so polite! The room is basic, but exceptionally clean and functional. We had a disabled room that catered to our needs and requests 100%. The room was comfy and warm (it was -7° outside)! The bed SO comfy and lovely pillows. Also ample parking (including disabled parking).I've left the best till last: THE FOOD! Well what can we say, absolutely devine! You would expect the same at a 5☆ restaurant! We travel a LOT through Europe and have never experienced this standard of cuisine without paying through the nose. We will 100% stay again, if not just for the Staff service and food!
Without doubt the worst hotel I've ever stayed in. We got up early so we could leave asap. The room smelled bad of mould. Dirty brown carpet. A spring mattress which felt damp when you lay on it. The bathroom was meh. The window had an outside shutter that couldn't be opened because there was no curtains. So the room was in permanent darkness. It didn't feel very safe as there was premier classe hotel just facing us, and the resident looked like they were permanently living there. Lots of guys hanging out on balconies. We were glad we had a dog with us. The receptionist was okay for check in, she spoke English to us. But the receptionist on leaving was very rude. I guess she didn't want any interaction with un satisfied customers. We didn't get breakfast because the place stank everywhere. So in closing, if you're driving and stuck for a place to stay, just sleep in your car on the side of the road, it would be more comfortable.
Sami
Stayed 1 night in Aug 2023
6/10 Okay
Hilary
May 14, 2023
Liked: Cleanliness
Not usual standard for this hotel group.
On arrival, a rather sharp lady, ‘yes!’ No other greeting. I had driven hundreds of miles and was very tired( 80 hears old).
Menu limiting due to the structure of choices. I chose a plat but could not have a desert. Wine chosen was not available yet on the menu card. Had to request water.
Only one large towel in the bathroom.
Disappointing overall.