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Crystalbrook Bailey

5.0 star property
5-star luxury hotel near Cairns Esplanade

Choose dates to view prices

Photo gallery for Crystalbrook Bailey

Front of property - evening/night
Property preview
3 bars/lounges, wine bar, cocktail bar
Lobby sitting area
Outdoor pool

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Gym
  • Room service

Explore the area

View in a map
163 Abbott Street, Cairns, QLD, 4870
  • Place, Cairns Esplanade
    ‪2 min walk‬
  • Place, Cairns Night Markets
    ‪3 min walk‬
  • Place, Esplanade Lagoon
    ‪5 min walk‬
  • Airport, Cairns, QLD (CNS-Cairns Intl.)
    ‪8 min drive‬

Room options

View all photos for Urban Queen

1 bedroom, in-room safe, desk, blackout drapes

Urban Queen

8.4 out of 10
Very good
(9 reviews)
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Urban Master

1 bedroom, in-room safe, desk, blackout drapes

Urban Master

9.4 out of 10
Exceptional
(11 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Urban

1 bedroom, in-room safe, desk, blackout drapes

Family Urban

9.0 out of 10
Wonderful
(2 reviews)
  • 50 sq m
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Urban King

View from room

Urban King

9.4 out of 10
Exceptional
(104 reviews)
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Residence

1 bedroom, in-room safe, desk, blackout drapes

One Bedroom Residence

9.4 out of 10
Exceptional
(11 reviews)
  • 50 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Two Bedroom Residence

1 bedroom, in-room safe, desk, blackout drapes

Two Bedroom Residence

9.0 out of 10
Wonderful
(12 reviews)
  • 70 sq m
  • 2 bedrooms
  • City view
  • Sleeps 5
  • 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Three Bedroom Residence

1 bedroom, in-room safe, desk, blackout drapes

Three Bedroom Residence

  • 95 sq m
  • 3 bedrooms
  • City view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Urban Twin

1 bedroom, in-room safe, desk, blackout drapes

Urban Twin

9.8 out of 10
Exceptional
(9 reviews)
  • 25 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Urban Master Bath

1 bedroom, in-room safe, desk, blackout drapes

Urban Master Bath

9.4 out of 10
Exceptional
(6 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Urban Balcony Queen

1 bedroom, in-room safe, desk, blackout drapes

Urban Balcony Queen

9.0 out of 10
Wonderful
(2 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

About the area

Cairns

Cairns Central Business District stay.With a stay at this Cairns Central Business District hotel, you'll be steps from Cairns Night Markets and Jute Theatre. Cairns Esplanade and Kick Contemporary Arts are also within half a mile (1 km).

What's nearby

  • Cairns Esplanade - 2 min walk - 0.2 km
  • Cairns Night Markets - 3 min walk - 0.3 km
  • Esplanade Lagoon - 5 min walk - 0.5 km
  • Cairns Central Shopping Centre - 8 min walk - 0.7 km
  • Cairns Marlin Marina - 8 min walk - 0.7 km

Getting around

  • Cairns Station - 12 min walk
  • Cairns Intl. Airport (CNS) - 10 min drive

Restaurants

  • ‪La Pizza - ‬3 min walk
  • ‪Skewers Lover 炸串 - ‬3 min walk
  • ‪Cc’s Bar And Grill - ‬1 min walk
  • ‪Villa Romana - ‬2 min walk
  • ‪Splash Seafood Restaurant - ‬3 min walk

About this property

Crystalbrook Bailey

5-star luxury hotel near Cairns Esplanade
Crystalbrook Bailey offers its guests an outdoor pool, a 24-hour fitness center, and complimentary bicycles. There are 3 restaurants on site. You can unwind with a drink at one of the 3 bars/lounges. WiFi is free in public spaces.

The luxury Crystalbrook Bailey also features tour/ticket assistance, a garden, and concierge services. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 5-star Cairns hotel is smoke free.

  • 217 guestrooms or units
  • 3 dining venues
  • 3 bars or lounges
  • Charging station for electric cars
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
Crystalbrook Bailey offers 217 air-conditioned accommodations with espresso makers and safes. Flat-screen televisions come with digital channels, first-run movies, and Netflix. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Self parking on site (AUD 12 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • 3 bars/lounges
  • 3 restaurants

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • First-run movies
  • Flat-screen TV with digital channels
  • Netflix
  • Streaming services

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Limited room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1 percent for credit card payments
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 75 per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: AUD 12 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, JCB International, and debit cards. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Pool access available from 6:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Crystalbrook Bailey Hotel
Crystalbrook Bailey Cairns
Crystalbrook Bailey Hotel Cairns
Bailey a Crystalbrook Collection Hotel
Bailey a Crystalbrook Collection Hotel Residence

Reviews

Crystalbrook Bailey Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 664 out of 936 reviews
Rating 8 - Good. 191 out of 936 reviews
Rating 6 - Okay. 45 out of 936 reviews
Rating 4 - Poor. 20 out of 936 reviews
Rating 2 - Terrible. 16 out of 936 reviews

Reviews

10/10 Excellent

SANDRA, Renton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Crystalbrook Bailey was clean, comfortable and convenient. We would stay here again. I felt that we had a luxury hotel experience for an amazing value.
Stayed 4 nights in Sep 2025

10/10 Excellent

Monique

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great little surprise - great value and location is second to none with cairns shopping and dining areas an easy and safe walk - will definitely be back
Stayed 3 nights in Aug 2025

10/10 Excellent

Karen

Stayed 2 nights in Aug 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet and friendly. Great location
Stayed 5 nights in Jul 2025

10/10 Excellent

Brooke

Stayed 1 night in Aug 2025

10/10 Excellent

Timothy J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay in cairns

Hotel was very central. Excellent room and very clean. Staff very helpful.
Stayed 2 nights in Aug 2025

10/10 Excellent

Josephine Josephine, BROOKLYN PARK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located, close to transport, beach, restaurants, marina and shopping centre. Highly recommend.
Reception area
Reception area
Reception area
Reception area
Stayed 6 nights in Aug 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Fahad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything
Stayed 7 nights in Aug 2025

10/10 Excellent

Rod

Liked: Cleanliness, staff & service, property conditions & facilities
Staff at reception were great.
Stayed 5 nights in Aug 2025

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very much enjoyed our stay Wish we had longer to laze by the pool
Stayed 1 night in Aug 2025

8/10 Good

Jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, in an ideal location. I think it wiuld be a 5 star if the gym was better equipped and the pool got sun.
Stayed 3 nights in Aug 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Solid Hotel, but Poor Ventilation

Modern place with friendly staff. A major drawback is the air conditioning, which cannot be set cold enough, and the fact that the windows do not open. As a result, the air in the room feels stuffy and stale. I tried to solve this by propping the door open to the hallway... not exactly an ideal solution for obvious reasons ;-)
Stayed 5 nights in Jul 2025

10/10 Excellent

Julianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and facilities however my only recommendation would be based on the room charge l suggest the hotel adds pay TV eg foxtel or Netflix, You tube. Apart from free to air TV and movies offered not much else. Apart from that all good and would stay again.
Stayed 4 nights in Aug 2025

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great as alwyay
Stayed 1 night in Aug 2025

10/10 Excellent

patricia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

James

Stayed 3 nights in Jul 2025

10/10 Excellent

Patrick

Stayed 2 nights in Jul 2025

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very nice and amenities were great! Very close to central Cairns and surrounded by lots of restaurant/food options. Only a 10 minute walk to the Cairns Night Markets and 5 minute walk from the Aquarium. Would absolutely stay here again!
Stayed 7 nights in Jul 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome! Beautiful & Comfortable.

Great Location, central to eateries near the Esplanade, plus BWS & City Supermaket. Amazing Bed! Beautiful finishes & bathroom. I love the rain water head in the shower. You could also stream TV or chose from Free movies.
Stayed 1 night in Jul 2025

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel. Exactly the quality we expected from this chain. We were only there for one night passing through, but had a lovely stay.
Stayed 1 night in Jul 2025

10/10 Excellent

Dion, Redlands

Stayed 5 nights in Jul 2025

10/10 Excellent

Bernard

Stayed 1 night in Jun 2025