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Shangri-La The Marina, Cairns

5.0 star property
Family-friendly hotel with 1 outdoor pools, connected to a shopping center in Cairns

Choose dates to view prices

Photo gallery for Shangri-La The Marina, Cairns

Outdoor pool, open 6:00 AM to 8:00 PM, pool umbrellas, sun loungers
Horizon Club Suite 1 King
Point of interest
Exterior
View from room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Parking available
  • Gym

Explore the area

View in a map
Pierpoint Road, Cairns, QLD, 4870
  • Place, Reef Fleet Terminal
    ‪2 min walk‬
  • Place, Cairns Esplanade
    ‪2 min walk‬
  • Place, Cairns Marlin Marina
    ‪3 min walk‬
  • Airport, Cairns, QLD (CNS-Cairns Intl.)
    ‪10 min drive‬

Room options

View all photos for Executive Marina View Suite

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Executive Marina View Suite

  • Sleeps 2

View all photos for Deluxe Sea View King

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Deluxe Sea View King

9.4 out of 10
Exceptional
(34 reviews)
  • 33 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Sea View Twin

Deluxe Sea View Twin

Deluxe Sea View Twin

9.0 out of 10
Wonderful
(35 reviews)
  • 33 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Marina View King

Exterior

Executive Marina View King

9.0 out of 10
Wonderful
(33 reviews)
  • 33 sq m
  • Marina view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Marina View Suite

Executive Marina View Suite

Executive Marina View Suite

9.2 out of 10
Wonderful
(7 reviews)
  • 50 sq m
  • 1 bedroom
  • Marina view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Marina View Twin

Exterior

Executive Marina View Twin

8.8 out of 10
Excellent
(18 reviews)
  • 33 sq m
  • Marina view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Horizon Club Room 1 King

Exterior

Horizon Club Room 1 King

8.8 out of 10
Excellent
(29 reviews)
  • 56 sq m
  • Marina view
  • Sleeps 2
  • 1 King Bed

View all photos for Horizon Marina View Room Twin

Exterior

Horizon Marina View Room Twin

8.8 out of 10
Excellent
(3 reviews)
  • 56 sq m
  • Marina view
  • Sleeps 2
  • 2 Twin Beds

View all photos for One Bedroom Suite King

Exterior

One Bedroom Suite King

9.4 out of 10
Exceptional
(3 reviews)
  • 58 sq m
  • 1 bedroom
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Club Suite 1 King

Exterior

Horizon Club Suite 1 King

9.8 out of 10
Exceptional
(6 reviews)
  • 74 sq m
  • 1 bedroom
  • Marina view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room Twin

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Deluxe Room Twin

9.0 out of 10
Wonderful
(33 reviews)
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room King

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Deluxe Room King

9.0 out of 10
Wonderful
(80 reviews)
  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, City View

Executive Suite, City View

Executive Suite, City View

  • 50 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Suite Twin

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

One Bedroom Suite Twin

10.0 out of 10
Exceptional
(1 review)
  • 58 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Royal Suite

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Royal Suite

  • Sleeps 2

View all photos for Horizon Club Suite

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Horizon Club Suite

  • Sleeps 2

View all photos for Deluxe King Room with Sea View

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Deluxe King Room with Sea View

  • Sleeps 2

View all photos for Deluxe Twin Room with Sea View

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Deluxe Twin Room with Sea View

  • Sleeps 2

View all photos for Deluxe King Room

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Deluxe King Room

  • Sleeps 2

View all photos for Deluxe Twin Room

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Deluxe Twin Room

  • Sleeps 2

View all photos for Horizon Club King Room with Marina View

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Horizon Club King Room with Marina View

  • Sleeps 2

View all photos for Horizon Club Twin Room With Marina View

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Horizon Club Twin Room With Marina View

  • Sleeps 2

View all photos for Executive King Room with Marina View

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Executive King Room with Marina View

  • Sleeps 2

View all photos for Executive Twin Room with Marina View

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Executive Twin Room with Marina View

  • Sleeps 2

View all photos for One Bedroom Twin Suite

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

One Bedroom Twin Suite

  • Sleeps 2

Horizon Club, Room, City View

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Executive Suite

  • Sleeps 2

View all photos for One Bedroom Suite

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

One Bedroom Suite

  • Sleeps 2

View all photos for Horizon Club Marina View Room

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Horizon Club Marina View Room

  • Sleeps 2

View all photos for Executive Marina View Room

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Executive Marina View Room

  • Sleeps 2

About the area

Cairns

Oceanside stay.A stay at this Cairns Central Business District hotel places you steps from Reef Fleet Terminal and within a 5-minute walk of Cairns Esplanade. Centenary Lakes Botanic Gardens is within 3 miles (5 km) and Skyrail Rainforest Cableway Station is within 9 miles (15 km).

What's nearby

  • Reef Fleet Terminal - 2 min walk - 0.2 km
  • Cairns Esplanade - 2 min walk - 0.2 km
  • Cairns Marlin Marina - 3 min walk - 0.3 km
  • Esplanade Lagoon - 3 min walk - 0.3 km
  • Reef Hotel Casino - 5 min walk - 0.4 km

Getting around

  • Cairns Station - 17 min walk
  • Cairns Intl. Airport (CNS) - 14 min drive

Restaurants

  • ‪Dundees on the Waterfront - ‬3 min walk
  • ‪McDonald's - ‬4 min walk
  • ‪Hilton Executive Lounge - ‬5 min walk
  • ‪Horizon Club - ‬1 min walk
  • ‪Salt House - ‬4 min walk

About this property

Shangri-La The Marina, Cairns

Family-friendly hotel with 1 outdoor pools, connected to a shopping center in Cairns
Shangri-La The Marina, Cairns offers its guests a children's pool, an outdoor pool, and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center, 18 meeting rooms, and limo/town car service are available. Event space at this hotel measures 4456 square feet (414 square meters) and includes a conference center. A terrace, a vending machine, and multilingual staff are also featured at the family-friendly Shangri-La The Marina, Cairns. For a fee, parking is available.

Smoking is allowed in designated areas at this Cairns hotel.

  • 255 guestrooms or units
  • 5 levels
  • 2 bars or lounges
  • 4456 sq ft of conference space
  • 414 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
  • Dining venue
Shangri-La The Marina, Cairns offers 255 accommodations with laptop-compatible safes and bathrobes. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 42-inch LCD televisions come with premium satellite channels and pay movies. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

Similar properties

Outdoor pool, sun loungers
Hilton Cairns
  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, 1,003 reviews
The price is CA $198
CA $218 total
includes taxes & fees
Dec 16 - Dec 17
Hilton Cairns

Property amenities

Family friendly

  • Children's pool
  • Fenced pool
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Covered self parking on site (AUD 30 per day; includes in/out privileges)
  • Covered valet parking on site (AUD 35 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AUD 38 for adults and AUD 19 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Private picnics
  • Snack bar/deli

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Shopping mall

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Bathroom emergency pull cord
  • Elevator (43 inch wide door)
  • Fixed shower seat
  • Grab bar in shower (31 inches high)
  • Grab bar near toilet (38 inches high)
  • Height-adjustable showerhead
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 42-inch LCD TV with premium satellite channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Electric kettle
  • Limited room service
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.5 percent for credit card payments
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 100.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 38 for adults and AUD 19.00 for children
  • Covered self parking fee: AUD 30.00 per day (in/out privileges)
  • Covered valet parking fee: AUD 35.00 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 100.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La).

The listed child breakfast fee applies to guests age 11 and younger.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 6:00 AM to 8:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Shangri-La Hotel Marina
Shangri-La Hotel Marina Cairns
Shangri-La Marina Cairns
Shangri-La Marina Hotel
Shangri-La Hotel, The Marina, Cairns Hotel Cairns
Shangri La Hotel The Marina
Shangri La The Marina, Cairns
Shangri-la The Marina, Cairns Hotel
Shangri-la The Marina, Cairns Cairns
Shangri-la The Marina, Cairns Hotel Cairns

Shangri-La The Marina, Cairns Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 618 out of 1006 reviews
Rating 8 - Good. 234 out of 1006 reviews
Rating 6 - Okay. 88 out of 1006 reviews
Rating 4 - Poor. 42 out of 1006 reviews
Rating 2 - Terrible. 24 out of 1006 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jayandra Kumar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location.
Stayed 7 nights in Aug 2025

10/10 Excellent

Gabriella

Liked: Cleanliness, staff & service, amenities
This hotel is in a great location, close to everything, the marina, night markets, the esplanade. It’s a bit dated, but the staff are doing their best to offset this by being very attentive and accommodating. I especially enjoy the pool, it may be the largest around Cairns and it never seems crowded. My favourite hotel in this place.
Stayed 4 nights in Aug 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Graham, Knaresborough

Liked: Staff & service
Run down badly in areas. Room not cleaned or bed changed on my last day. I was out from 07:30 until 6pm on the barrier reef trip and when I came back in very disappointed to see my room hadn’t been cleaned. The hotel needs a lick of paint badly.
Stayed 3 nights in Aug 2025

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very well situated - easy walking to the Cairns marina, esplanade and various top restaurants. Our marina executive room had a wonderful view of the marina and mountains beyond. Walking to the city centre is also easy. Our room was well serviced by staff who were very non intrusive. The facilities are very clean. Updating the t.v. to a smart t.v. to allow access to streaming channels would be a plus.The pool is in a lovely setting, but some form of water heating would make swimming in the pool in August more inviting. Overall though a lovely place to stay.
Stayed 6 nights in Aug 2025

10/10 Excellent

Charmaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great clean hotel amazing view and location and staff were very helpful and friendly.
Stayed 6 nights in Aug 2025

10/10 Excellent

Darren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was great. The only downside was the bar downstairs was very noisy on a Sunday night
Stayed 1 night in Aug 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Nice pad. Not cheap.
Stayed 2 nights in Jul 2025

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel was right on the water, with the mustiness that you expect from the location. It was so close to everything that the only times we didn’t just walk was to and from the airport.
Stayed 3 nights in Jul 2025

8/10 Good

Anne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dated building but nice room with great view of the marinas
Stayed 5 nights in Jul 2025

10/10 Excellent

Phillipa

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff, beautiful room.
Stayed 1 night in Jul 2025

10/10 Excellent

Nathaniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and excellent location with great service
Stayed 2 nights in Jul 2025

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2025

10/10 Excellent

Robert

Stayed 2 nights in Jul 2025

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
great location
Stayed 1 night in Jul 2025

8/10 Good

Atif

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Property needs a coat of paint.
Stayed 3 nights in Jul 2025

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Jehangir

Liked: Cleanliness, staff & service, amenities
The hotel is great for any boat activities, since the reef terminal is right there. The train station is walkable, and it is conveniently located from many dining options. Some of the esplanade attractions are also right by the hotel. While most things in the hotel are great, the men’s shower area for the pool was very slippery and looked out of place compared to the quality of everything else. I can’t speak for the women’s shower area, but I wouldn’t be surprised if it was the same.
Stayed 5 nights in Jul 2025

8/10 Good

Ryan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall, the hotel was nice, but showing some wear and tear.
Stayed 3 nights in Jul 2025

10/10 Excellent

Jelena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view
Stayed 1 night in Jul 2025

10/10 Excellent

Melane

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and rooms are well appointed, food is tasty and service is welcoming and efficient. Location is excellent- overlooking the marina. Walking distance to tour departures, restaurants, shops, playgrounds etc. it is well worth booking a horizon club room for the included breakfast and happy hour. The property is very dated and showing signs of wear. Enjoyed our family holiday and have already rebooked to return.
Stayed 6 nights in Jun 2025

10/10 Excellent

Vern, Ghent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. We loved it.
Stayed 2 nights in Jul 2025

8/10 Good

Rodolf

Stayed 5 nights in Jul 2025

6/10 Okay

Stulz

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Jul 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

Worst receptionist.

When we arrived, we met a receptionist named Nao. We don’t think she is capable in her job. She needs to learn how to be a better receptionist to serve customers more effectively.
Stayed 3 nights in Jun 2025