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The Benson Hotel

4.0 star property
4-star Art Deco hotel near Cairns Esplanade

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Photo gallery for The Benson Hotel

Breakfast and dinner served
Terrace/patio
Premium bedding, pillowtop beds, laptop workspace, free WiFi
Outdoor pool, open 6:00 AM to 9:00 PM, sun loungers
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Parking available

Explore the area

View in a map
44-56 Grafton Street, Cairns, QLD, 4870
  • Place, Reef Hotel Casino
    ‪3 min walk‬
  • Place, Cairns Central Shopping Centre
    ‪5 min walk‬
  • Place, Reef Fleet Terminal
    ‪6 min walk‬
  • Airport, Cairns, QLD (CNS-Cairns Intl.)
    ‪9 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Premium bedding, pillowtop beds, laptop workspace, free WiFi

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(8 reviews)
  • Mountain view
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Terrace

Deluxe Room, 1 King Bed, Terrace | Terrace/patio

Deluxe Room, 1 King Bed, Terrace

9.2 out of 10
Wonderful
(9 reviews)
  • Mountain view
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds

Premium bedding, pillowtop beds, laptop workspace, free WiFi

Superior Room, 2 Queen Beds

9.2 out of 10
Wonderful
(7 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Premium bedding, pillowtop beds, laptop workspace, free WiFi

Superior Room, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Premium bedding, pillowtop beds, laptop workspace, free WiFi

Suite

  • Mountain view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(22 reviews)
  • River view
  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible

  • Mountain view
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Queen Room

Bathroom

Standard Queen Room

  • Sleeps 4

Deluxe Terrace Room

  • Sleeps 2

View all photos for Standard King Room

Premium bedding, pillowtop beds, laptop workspace, free WiFi

Standard King Room

  • Sleeps 2

Superior Queen With View

  • Sleeps 4

Benson Suite

  • Sleeps 2

Superior King With View

  • Sleeps 3

View all photos for Standard Accessible Room

Premium bedding, pillowtop beds, laptop workspace, free WiFi

Standard Accessible Room

  • Sleeps 2

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About the area

Cairns

Heart of Cairns.A stay at this Cairns Central Business District hotel places you steps from Reef Teach and within a 5-minute walk of Cairns Museum. Cairns Esplanade and The Cultural Place are also within half a mile (1 km).

What's nearby

  • Reef Hotel Casino - 3 min walk - 0.3 km
  • Cairns Central Shopping Centre - 5 min walk - 0.5 km
  • Cairns Esplanade - 5 min walk - 0.5 km
  • Cairns Convention Centre - 6 min walk - 0.6 km
  • Reef Fleet Terminal - 6 min walk - 0.6 km

Getting around

  • Cairns Station - 9 min walk
  • Cairns Intl. Airport (CNS) - 12 min drive

Restaurants

  • ‪Caffiend - ‬1 min walk
  • ‪BOBZIP - ‬1 min walk
  • ‪Annee's Caphê - ‬2 min walk
  • ‪Viet Fresh - ‬3 min walk
  • ‪Fetta's Greek Taverna - ‬3 min walk

About this property

The Benson Hotel

4-star Art Deco hotel near Cairns Esplanade
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business center and 2 meeting rooms.

WiFi is free in public spaces. Event space at this hotel measures 2885 square feet (268 square meters) and includes conference space. An outdoor pool, a terrace, and tour/ticket assistance are also featured at The Benson Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Cairns hotel.

  • 1 building
  • 101 guestrooms or units
  • 10 levels
  • 2885 sq ft of conference space
  • 268 sq m of conference space
  • Built in 1984
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
The Benson Hotel offers 101 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. Pillowtop beds feature premium bedding. 55-inch flat-screen televisions come with digital channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Cairns hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Housekeeping is offered daily and change of towels can be requested.

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Property amenities

Family friendly

  • Fenced pool
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Secured, covered self parking on site (AUD 25 per night)
  • Limited onsite self parking (max 1 space per unit)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: AUD 32 for adults and AUD 22 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Bicycle storage
  • Bicycle tours
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (35 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (24 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 55-inch flat-screen TV with digital channels
  • Streaming services

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Microwave
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk chair
  • Free weekday newspapers
  • Laptop workspace

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 35.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: AUD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 32 for adults and AUD 22 for children
  • Covered self parking fee: AUD 25 per night
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 35.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a debit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Charges for extra guests may apply and vary according to property policy.
A debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

We should mention

  • Pool access available from 6:00 AM to 9:00 PM.

Property is also known as

The Benson Hotel Hotel
The Benson Hotel Cairns
The Benson Hotel Hotel Cairns

The Benson Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 258 out of 514 reviews
Rating 8 - Good. 165 out of 514 reviews
Rating 6 - Okay. 62 out of 514 reviews
Rating 4 - Poor. 20 out of 514 reviews
Rating 2 - Terrible. 9 out of 514 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Allan

Liked: Staff & service
Disliked: Room comfort
Our aircon didn’t work and the breakfast wasn’t fresh even tho we at at around 8:30am.
Stayed 1 night in Dec 2025

4/10 Poor

Paul

Travelled with group
Disliked: Staff & service
Poor customer service
Stayed 1 night in Dec 2025

8/10 Good

Gary

Stayed 1 night in Dec 2025

6/10 Okay

Charley

Travelled with family
Liked: Cleanliness
Rooms were nice and bathrooms were lovely, the noise is a problem on the weekends, we stayed from Friday to Sunday and there was events / music playing every afternoon into the night from Friday to Sunday. First night was the worst as it was party music and very loud playing until 11:30pm, we had a early night as we had activities booked for the next day and we couldn’t get to sleep until after 11:30pm when the music stopped. I brought ear plugs and could still hear through my ear plugs. Elevator was a nightmare, it wouldn’t work properly most times. Pool was nice, the service at reception wasn’t great, asked questions and wouldn’t get a straight answer, reception was unsure on a lot of things relating to hotel, like when the restaurant stopped cooking, what events were on at the hotel, to ask about parking and then reception said you had to pay, which would of been useful information when we were checking in. $25 for 24 hours for parking. But when we were going to pay, she said don’t worry about it and didn’t charge us. Just a confusing experience. It would be a great place to stay during the week when there is no events on.
Stayed 3 nights in Nov 2025

8/10 Good

Lynda

Great location & clean room. Live music was a bonus on the rooftop terrace
Stayed 2 nights in Nov 2025

10/10 Excellent

Rosemin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2025

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities
Check in was wonderful. Room is excellent. Everything works well. Beautiful pool. Very nice indoor/outdoor bar area. Discounted food and drinks.
Stayed 1 night in Nov 2025

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities
Nice clean room, comfortable bed, parking was convenient.
Stayed 3 nights in Nov 2025

6/10 Okay

Vivian

Stayed 1 night in Oct 2025

6/10 Okay

Vivian

Travelled with family and small children
The noise and loud music from Hotel Bar and Bistro from 3pm till midnight Wed to Sat really has deprived us from proper sleep for two days in a roll… they really should have those functions indoor. If your room is facing the pool, definitely you won’t be able to rest well especially when you have early morning tours booked the next day… Good points are: there is a microwave and dining ware, more convenient for instant food lovers. Room service is also great.
Stayed 4 nights in Oct 2025

10/10 Excellent

Melita

Stayed 3 nights in Nov 2025

8/10 Good

Marlon Andrews

Liked: Cleanliness, staff & service, amenities
Good location. Clean rooms. Friendly staff.
Stayed 4 nights in Oct 2025

8/10 Good

Thom

Travelled with group
Liked: Cleanliness, staff & service, amenities
Room was clean and good location but there was a water leak coming out of the roof in front of my door in the hallway leaving the carpet really wet
Stayed 1 night in Oct 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities
Loved my stay at Benson staff was very helpful and kind highly recommend it.
Stayed 9 nights in Oct 2025

8/10 Good

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Sep 2025

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an amazing location in Cairns. Rooms were nice and clean. Pool was great. Only complaint, and even then it didn’t affect our stay at all, was the restaurant played loud music a couple nights. But I would stay here again.
Stayed 5 nights in Sep 2025

10/10 Excellent

Jayne

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We travel through Cairns often and always love staying at the Benson because of the convenient location - it is surrounded by lots of cafes and restaurants, its walking distance to both Woolworths, Cairns Central shopping centre and also to the Esplanade. We had a great stay, easy and convenient.
Stayed 2 nights in Sep 2025

10/10 Excellent

Crystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 2 nights in Sep 2025

8/10 Good

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Xanthe, Townsville

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Sep 2025

10/10 Excellent

MARK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient spot, central to everything in Cairns City. Breakfast was included and we loved it.
Stayed 1 night in Sep 2025

8/10 Good

Keshni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and dining limited to certain days
Stayed 6 nights in Aug 2025

10/10 Excellent

Hazel

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and proximity to attractions, stores and restaurants
Stayed 3 nights in Sep 2025

10/10 Excellent

Lauren

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room, nice staff, very clean
Stayed 2 nights in Sep 2025

8/10 Good

Samir

Liked: Cleanliness, staff & service, property conditions & facilities
The room was spacious, well designed and better than expected.
Stayed 2 nights in Aug 2025