Ratings based on 142 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 28, 2024 on Wotif
Another Novotel fail. Property was tired, outdated, Had to request a room change due the overpowering smell of sewerage emanating from the bathroom. They sent someone up with a bottle of air freshener!! I sent him away and enforced the room change.
I will not knock the room staff efforts as they certainly were very willing to assist and serve generally. Except the breakfast staff who acted like they’d only just crawled out of bed, grumbling and scowling
Not a chance I’ll use the Novotel or Accor chain of hotels ever again
Comment from Hotel Management
Mar. 11, 2024 by Ranju Singh, Hotel Management
Dear Mr. Dave, Thank you for taking the time to tell us about your experience at the Novotel Goa Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ranju Singh General Manager Novotel Goa Resort and Spa
by A traveller
Posted Feb. 27, 2024 on Expedia
would not prefer for my next stay
Comment from Hotel Management
Mar. 11, 2024 by Ranju Singh, Hotel Management
Dear Dhara, Thank you for taking the time to tell us about your experience at the Novotel Goa Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ranju Singh General Manager Novotel Goa Resort and Spa
by A traveller
Novotel Goa spa resort
Posted Feb. 9, 2024 on HotelsThis was my wife and I first time in Goa. We chose Novotel based on its excellent reputation and we had stayed in Cairo at that Hotel. Although the actual hotel is need of updating, the service from the staff was more than enough to make up that. In particular Rahuldev, Subarnh, Rohin ,Subhiv, to name but a few. There kindness and genuine attention to our needs was impeccable. Our stay was made more pleasurable by having such great service by the team at the Lotus restaurant! Really appreciated and thank you.
Comment from Hotel Management
Feb. 23, 2024 by Ranju Singh, Hotel Management
Dear Mr.Hitlin, Thank you for taking the time to tell us about your experience at the Novotel Goa Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our enthusiastic team especially Rahuldev, Subarnh, Rohin ,Subhi. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Regards, Ranju Singh General Manager Novotel Goa Resort and Spa
by A traveller
Posted Feb. 5, 2024 on Expedia
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Comment from Hotel Management
Feb. 23, 2024 by Ranju Singh, Hotel Management
Dear Ms. Poorvi, Thank you for taking the time to tell us about your experience at the Novotel Goa Resort & Spa. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Regards, Ranju Singh General Manager Novotel Goa Resort and Spa
by A traveller
Posted Jan. 27, 2024 on Hotels
Comment from Hotel Management
Feb. 2, 2024 by Ranju Singh, Hotel Management
Dear Mr. Arun Kumar, We very much appreciate your comments regarding your stay at the Novotel Goa Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Regards, Ranju Singh General Manager Novotel Goa Resort and Spa
by A traveller
"Exceptional Hospitality
Posted Dec. 9, 2023 on HotelsNovotel Gotel and spa in Goa impresses with its vibrant atmosphere, friendly staff it’s an old well maintained property.Kids loved the pool area and it’s close proximity to candolim beach makes it an ideal retreat.
Guests consistently praise the Novotel resort and Spa in Goa for its exceptional staff. The team is recognized for their warm hospitality, attentive service, and willingness to go above and beyond to ensure a pleasant stay. From the reception Linda, Shambhavi and Anchal at the restaurant, Daljit,Avi and Shubatra have been really helpful and were always around and took good care of us and not to mention Francis from the pool bar makes some amazing cocktails a must try,visitors often highlight the friendly and helpful demeanor of the staff, contributing to a positive and memorable experience at Novotel Hotel and Spa Goa.
Comment from Hotel Management
Dec. 15, 2023 by Ranju Singh, Hotel Management
Dear Mr. Varma,Thank you for choosing to stay with us! We're delighted to hear that you had a happy stay. Our team works hard to ensure our guests have a memorable experience, and it's always rewarding to receive positive feedback.Our team takes pride in delivering exceptional service, and your feedback motivates us to continue exceeding expectations. It's fantastic that the staff, especially Linda, Shambhavi, Anchal, Daljit, Avi, Francis and Shubhadra played a key role in making your stay comfortable and welcoming. We appreciate your kind words about them and we're glad they hosted you well. We look forward to welcoming you back for another great escape in the future.Best regards,Ranju SinghGeneral Manager
by A traveller from Guntur
Posted Oct. 20, 2023 on Expedia
Luxury and kid friendly hotel.
Comment from Hotel Management
Dec. 15, 2023 by Ranju Singh, Hotel Management
Dear Mr. Krishna,I am extremely glad to know that you found the hotel to be Luxurious and found the amenities of the hotel suitable for kids. I am delighted that the staff of the hotel made you feel comfortable.It will be our immense please to welcome you back once again.Best Regards,Ranju Singh,General Manager
by A traveller
Posted Oct. 18, 2023 on Expedia
Comment from Hotel Management
Dec. 15, 2023 by Ranju Singh, Hotel Management
Dear Guest,Thanks for your valuable rating.It will be our immense please to welcome you back once again.Best Regards,Ranju Singh,General Manager
by A traveller
Posted Jul. 25, 2023 on Hotels
by A traveller
Posted Apr. 10, 2023 on Expedia
Very tired and shabby looking property. Rooms, spa, pool all in need of some serious TLC and a renovation. Rooms are small and there were musty smells that frequently entered our room presumably from the AC. Staff were young and inexperienced. Everything took sooooo long or had to be asked for several times. There also appeared to be a complete lack of anyone in charge - front of house, in the reception which probably explains the erratic/ non existent service. On reflection the best service came from the main entrance security who always said hello / smiled / were friendly whenever we entered or arrived. I can only assume they were outsourced! On the plus side the food from the al la carte menu was ok. Definitely wouldn’t return. Much better and cheaper places to stay in Candolim.
