Ratings based on 976 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
ok
Posted Mar. 17, 2024 on HotelsWe had a nice weekend. The location was good to walk downtown and tour.
Train was very noisy. The chalet was run down, a bit dirty, too warm inside and could not control with the thermostat. The dishwasher did not work
Comment from Hotel Management
Mar. 26, 2024 by Guest Services, Hotel Management
Dear Bernard,We are grateful to you for taking the time to rate and review your stay with us.We are glad you were still able to enjoy your weekend despite the issues mentioned. We appreciate your honesty and extend our apologies for the inconveniences encountered on our property.Our guests' satisfaction is our top priority and we are saddened that we have fallen short in this area and in the standards we set for ourselves.Your comments have been passed on to our Housekeeping and Maintenance staff to prevent this from happening again.We thank you for staying at Canadian Rockies Chalets and for allowing us to improve by sharing your feedback.We truly hope for the opportunity to host you again soon.Kind regards, CRC Guest Services.
by A traveller
Posted Mar. 9, 2024 on Expedia
Great place for the budget conscious.
Comment from Hotel Management
Mar. 20, 2024 by Guest Services, Hotel Management
Dear Mavis,We thank you for taking the time to rate your past stay with us, and we are glad to see you had a great time and that you found our chalet to be a good place for the budget conscious.We thank you once again for staying with us and hope to have the opportunity to welcome you again soon.Kind Regards, CRC Guest Services.
by A traveller
Posted Mar. 7, 2024 on Expedia
We had 2 additional guests, which I cleared ahead of time. Additional parking passes are not possible (1 per unit). We were told they could park across the road in a shopping strip parking area. However, there is not overnight parking allowed there with threat of being towed. Parking at Cdn Rock Chalets without a pass is also by threat of towing. Where do our guests park overnight ? No other option was given.
The fireplace was attended to twice by very courteous maintenance staff, but would not remain working after they left.
The tv remote was on the blink due to low batteries. Luckily I had batteries in a night light I had brought.
Comment from Hotel Management
May 4, 2024 by Guest Services, Hotel Management
Dear sherry,We sincerely apologize for any inconvenience you experienced during your stay.Regarding parking, we understand the importance of providing adequate space for all guests. However, at Canadian Rockies Chalets we must guarantee at least one spot for each property rented by our guests.Additionally, we are sorry for the inconvenience you faced with the fireplace and TV remote control. Please be assured that we will investigate these matters further to avoid similar occurrences in the future.Thank you for bringing these issues to our attention.Best regards,
by A traveller
Posted Feb. 20, 2024 on Expedia
Comment from Hotel Management
Mar. 20, 2024 by Guest Services, Hotel Management
Dear Burhanuddin,We are delighted to see you had a great stay with us. We thank you for staying at Canadian Rockies Chalets and look forward to welcoming you again soon.Kind Regards, CRC Guest Services.
by A traveller
Posted Jan. 31, 2024 on Expedia
This is the second time we have stayed abd really enjoy this unit! The kitchen makes wating in easy. Comfortable bed.
Comment from Hotel Management
Feb. 23, 2024 by Guest Services, Hotel Management
Dear Annette,We really appreciate you taking the time to rate and review your stay. We are delighted to see you had a great stay with us, enjoying the kitchen and our comfortable beds. We are certainly hoping to welcome you again soon. Kind regards,
by A traveller
Posted Jan. 27, 2024 on Hotels
Comment from Hotel Management
Jan. 28, 2024 by Guest Services, Hotel Management
Hello Jerry.Thank you for taking the time to share your feedback. We're glad to have had the opportunity to serve you. If there are areas where you feel we can improve or specific suggestions you have in mind, please do not hesitate to contact us, we'd love to hear them. Thank you for choosing us, and we hope to have the chance to impress you further in the future.Best regards,
by A traveller
Posted Jan. 14, 2024 on Expedia
by A traveller
Posted Jan. 10, 2024 on Expedia
Comment from Hotel Management
Jan. 10, 2024 by Guest Services, Hotel Management
We wanted to express my sincere gratitude for taking the time to leave such a positive review.We look forward to serving you again in the futureBest regards,
by A traveller
Posted Dec. 31, 2023 on Expedia
It was good enough for the single night we stayed.
Comment from Hotel Management
Jan. 4, 2024 by MVI Guest Services, Hotel Management
Thank you for taking the time to share your feedback with us. We genuinely appreciate your honesty and are truly sorry to hear about your less-than-satisfactory experience. To better understand the specific issues you encountered, we would appreciate the opportunity to discuss your concerns further. Please feel free to reach out to our customer service team.Once again, we appreciate your feedback and thank you for bringing this matter to our attention. We hope to have the opportunity to regain your trust in the future.Kind regards,
by A traveller
Posted Dec. 30, 2023 on Expedia
Great communication, great location. Property itself is a bit dated and semi worn but did the job of housing us for a night between 2 days of skiing. No complaints for the one night we stayed.
Comment from Hotel Management
Dec. 30, 2023 by Guest Services, Hotel Management
Dear Trisha, your feedback is invaluable to us, as it not only motivates our team but also serves as a source of inspiration to continually strive for excellence. We look forward to serving you again and providing you with the same level of satisfaction in the future.Best regards,
