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par un voyageur
Publié le 17 févr. 2020 sur Hotels
We got to the lodge. Their was no swimming pool.No hot t
Commentaires de Gestion de l’hôtel
18 févr. 2020 par Claudia, Gestion de l’hôtel
Dear Paul,
our establishment consists of two apartments. The one bedroom flat-let you booked has no access to the hillside pool. I informed you of the same in my email on 6.2.20.
On 7.2.20 I asked you to confirm whether you received my email and you confirmed you did receive my email. We have already informed Expedia to let you have a full refund as you did not stay. Unfortunately they have not reacted to my emails so far.
Kind regards
