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Queen Victoria Hotel & Manor House by NEWMARK

5.0 star property
5-star luxury hotel near Cape Town Stadium

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Photo gallery for Queen Victoria Hotel & Manor House by NEWMARK

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Creator video - submitted by Destination Zoomer
Hallway
Manor House Superior Room | Bathroom
Bar (on property)

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
Portswood Close Portswood Ridge, Victoria & Alfred Waterfront, Cape Town, Western Cape, 8001
  • Place, The Watershed
    ‪2 min walk‬
  • Place, Two Oceans Aquarium
    ‪5 min walk‬
  • Place, Cape Town Stadium
    ‪8 min walk‬
  • Airport, Cape Town (CPT-Cape Town Intl.)
    ‪18 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed

Premium Room, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)
  • 45 sq m
  • Canal view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Mountain View

Premium Room, 1 King Bed, Mountain View

Premium Room, 1 King Bed, Mountain View

  • Mountain view
  • Sleeps 2
  • 1 King Bed

About the area

Cape Town

Victoria and Alfred Waterfront stay.A stay at this Victoria and Alfred Waterfront hotel places you steps from The Watershed and within a 5-minute walk of Two Oceans Aquarium. Nelson Mandela Gateway and Zeitz Museum of Contemporary Art Africa are also within half a mile (1 km).

What's nearby

  • The Watershed - 2 min walk - 0.2 km
  • Two Oceans Aquarium - 5 min walk - 0.4 km
  • Zeitz Museum of Contemporary Art Africa - 8 min walk - 0.7 km
  • Cape Town Stadium - 8 min walk - 0.7 km
  • Long Street - 18 min walk - 1.6 km

Getting around

  • Cape Town Station - 7 min drive
  • Observatory Station - 8 min drive
  • Cape Town Intl. Airport (CPT) - 21 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Ferrymans Tavern - ‬1 min walk
  • ‪Mitchell's Brewery - ‬1 min walk
  • ‪Harbour House - ‬2 min walk
  • ‪Native Coffee Roasters - ‬1 min walk

About this property

Queen Victoria Hotel & Manor House by NEWMARK

5-star luxury hotel near Cape Town Stadium
Queen Victoria Hotel & Manor House by NEWMARK offers its guests a full-service spa, a health club, and a sauna. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Business amenities include a business center and limo/town car service. Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Queen Victoria Hotel & Manor House by NEWMARK. You'll have access to the outdoor pool at a partner property. An airport shuttle (available 24 hours) and a cruise ship terminal shuttle are available for a fee. Free self parking and valet parking are available.

This Victorian Cape Town hotel is smoke free.

  • 1 building
  • 35 guestrooms or units
  • 3 levels
  • Built in 2011
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Queen Victoria Hotel & Manor House by NEWMARK offers 35 accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 42-inch LCD televisions come with satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

Similar properties

Luxury Suite
The Manor House at the Queen Victoria Hotel by NEWMARK
  • Pool
  • Spa
  • Free WiFi
  • Restaurant
4.7 out of 5, Exceptional, 40 reviews
The price is CA $865
CA $1,002 total
includes taxes & fees
Jan 28 - Jan 29, 2026
The Manor House at the Queen Victoria Hotel by NEWMARK

Property amenities

Family friendly

  • Access to nearby outdoor pool
  • Babysitting (surcharge)
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Limited onsite valet and self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: ZAR 385 for adults and ZAR 200 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • Free bicycle rentals
  • Full-service spa
  • Health club
  • Outdoor pool (guest access)
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 42-inch LCD TV with satellite channels

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Queen Victoria Hotel & Manor House by NEWMARK

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately ZAR 385.00 for adults and ZAR 200 for children
  • Airport shuttle fee: ZAR 900 per person (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National rating

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.

Property is also known as

Queen Hotel Victoria
Queen Victoria Hotel
Victoria Queen Hotel
Queen Victoria Hotel Cape Town, South Africa
Queen Victoria Hotel Cape Town
Queen Victoria Cape Town
Queen Victoria Hotel Manor House Cape Town
Queen Victoria Hotel Manor House
Queen Victoria Manor House Cape Town
Queen Victoria Manor House
Queen Victoria Hotel
Queen Victoria Hotel Manor House by NEWMARK
Queen Victoria Hotel & Manor House by NEWMARK Hotel
Queen Victoria Hotel & Manor House by NEWMARK Cape Town
Queen Victoria Hotel & Manor House by NEWMARK Hotel Cape Town

Queen Victoria Hotel & Manor House by NEWMARK Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 331 out of 426 reviews
Rating 8 - Good. 73 out of 426 reviews
Rating 6 - Okay. 13 out of 426 reviews
Rating 4 - Poor. 4 out of 426 reviews
Rating 2 - Terrible. 5 out of 426 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

ANITA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Hotel

Excellent location across the road from the V&A Waterfront. Although we did eat breakfast once at the sister hotel (Victoria & Alfred) which is on the waterfront, we preferred the Manor House for its boutique feel and calm atmosphere. The location is completely safe which enabled us to walk around without concern day or night. Excellent breakfast.
Stayed 4 nights in Sep 2025

10/10 Excellent

Sheryl

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Rocco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful place to stay in Cape Town

Great location - clearly one of the best hotels in the area.
Stayed 2 nights in Aug 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Victoria hotel at matta house is a perfect small five-star hotel right across the street from the marina where there are multiple restaurants and shops. Rooms and service were excellent. Recommended to anyone.
Stayed 3 nights in May 2025

10/10 Excellent

Deborah

Stayed 4 nights in May 2025

2/10 Terrible

Aveendra

Stayed 1 night in Mar 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a lovely place to stay. My only complaint was that the food menu was very limited, especially since I didn’t want a 6 course meal. Options were limited and cobbled together 2 appetizers as a meal. Otherwise, it was a very nice experience.
Stayed 2 nights in Mar 2025

10/10 Excellent

irina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Suzanne

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Simply exceptional service. The staff were the most welcoming, knowledgeable, helpful and thoughtful I have ever interacted with. An absolutely divine hotel. Food was excellent. Great beds and linens. Loved the thoughtful black facecloth for make up removal. Will definitely return.
Stayed 1 night in Mar 2025

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel. Very attentive service, delicious restaurant for dinner, beautiful and clean room!
Stayed 3 nights in Feb 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were upgraded to the Dock House & had a lovely big room & bathroom looking over to the waterfront. The small breakfast room was beautifully presented with fantastic flower displays & the staff could not do enough for you.
Stayed 1 night in Feb 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect stay in Cape Town

Perfect stay in Dock House. Everything about the hotel & facilities are excellent & the staff really do go the extra mile to make the stay special. The location is perfect for Waterfront & we would definitely recommend.
Stayed 2 nights in Jan 2025

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is wonderful and polite, the rooms are spacious and comfortable and the area is clean and safe. Highly recommended!
Stayed 3 nights in Jan 2025

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful property, very close to the mall with many dining options. The staff was incredibly friendly and I would absolutely recommend anyone to stay here!
Stayed 1 night in Dec 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in every way.
Stayed 1 night in Dec 2024

10/10 Excellent

Jiwan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff were very friendly and helpful. The room was elegantly appointed. The food in the restaurant was top notch.
Stayed 4 nights in Sep 2024

2/10 Terrible

Boyang

Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 2 nights in Aug 2024

10/10 Excellent

Janet

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t say enough about the staff here. Check in was not waiting in line in front of a long counter. Instead, you were seated at a desk and given a beverage to sip on during the quick check in process. There was always someone nearby to ask a question. The breakfast that was included had so many choices and was delicious! Location was a very short walk to the Waterfront. Room was very nice with a small tray of treats to greet us. Bathroom included heated towel racks which were a pleasant surprise. My only criticism was that the bathroom toilet area had obviously had a water leak so the paint was bulging and looked horrible which was certainly not in keeping with the rest of the hotel. I would definitely recommend.
Stayed 1 night in Sep 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Small quiet hotel. Perfect location and all the staff were excellent. They could not have been more helpful. Highly recommended hotel.
Stayed 6 nights in Jul 2024

10/10 Excellent

Clemente, La Habra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and service. Excellent location.
Stayed 2 nights in May 2024

8/10 Good

Zhi

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly helpful staff in a great location
Stayed 5 nights in Mar 2024

10/10 Excellent

Kuljinder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Honeymoon Garden Route

First stop en route up the garden route for our honeymoon and couldn’t have got off to a better start. The hotel itself is amazing very modern with all the amenities you could ask for. The staff were very attentive and friendly can not speak highly enough of all involved with the hotel. The breakfast as well was amazing and set us up perfectly every morning for the rest of the day
Stayed 3 nights in Feb 2024

10/10 Excellent

A J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient for waterfront. Lovely pool garden, room large with oversize bathroom
Stayed 1 night in Feb 2024