Staff was friendly. Room was ok but when I moved the bed found there to be rubbish under bed including a cotton ear bud! And no soap or shower gel provided. Really wanted to love this place and it was going well until the no soap and rubbish under the bed were found.
We have stayed here several times, the staff are helpful and friendly, great value for money, we will continue to use this hotel when visiting Carlisle
I had booked 4 rooms in total for 8 friends for 4 nights. Took them 2 hours to find the fourth booking.
Arrived home to find I had a total of ÂŁ70 parking fines although I had registered the hired vehicle on the hotel registration form at reception.
Sent 4 emails to the hotel with no response. ÂŁ70 taken out of my account from the hired van company because they received the fines also.