4/10 Poor
Aidan
Travelled with family and small children
Aug 15, 2025
Disliked: Cleanliness, staff & service
We stayed here on the Wednesday 13th of August. We checked in around 8pm and booked dinner for 8:30 that’s were our first issue with the service started, we were seated and not approached for 10 mins, once approached by a waiter we put our food order in. A fish and chips, burger and chip, sausages and mash for our 1 year old daughter. And a coke and Diet Coke. The food took 30 mins too come out, the fish was cold, my wives chips/fries were cold, and my daughters mash were cold. Nobody came to ask us did we want another drink or if we were happy with the food once we got the food. We quickly paid at the bar and left to go to our room.(the Barman was great)
Our room was like a sauna, and dirty, my daughter found 3 haribo sweets, a small toy tractor and a sock. I called reception regarding how hot it was in our room too see if we could get a fan, too Wich there response was there should be one in your room, wich there was not. Then they proceeded to tell me the only fan they had left was broke, 40 mins later they came up with a fan. Very poorly organized and the staff for a “4 star hotel” is something I did not expect. Will not be back.
Aidan
Stayed 1 night in Aug 2025