Holiday Inn Express Charleston-Civic Center by IHG Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
8.8/10
Cleanliness
9.0/10
Staff & service
8.4/10
Amenities
8.6/10
Property conditions & facilities
8.6/10
Eco-friendliness
Rating 10 - Excellent. 686 out of 1163 reviews
10 - Excellent
686
Rating 8 - Good. 272 out of 1163 reviews
8 - Good
272
Rating 6 - Okay. 105 out of 1163 reviews
6 - Okay
105
Rating 4 - Poor. 50 out of 1163 reviews
4 - Poor
50
Rating 2 - Terrible. 50 out of 1163 reviews
2 - Terrible
50
Reviews
8/10 Good
Debra
Travelled with partner
Nov 10, 2025
Liked: Cleanliness, staff & service, amenities
I slept through breakfast.
I really appreciated the noon check out time.
My room smelled bad they changed my room from two double beds to one king and did not refund me any money. I was told to talk to Travelocity about any comcerns
Bed was comfortable but there was a huge stain between the two beds that was gross.
Also, the smell of weed on the second floor was very strong every time i stepped into the hallway.
At the time, one of the elevators was out of order, but it wasn't too impactful thankfully. Staff was super friendly, and the breakfast was great. The pancake conveyor belt machine was a bit weird and the pancakes were a bit gummy, but the novelty was interesting. Bonus for having a checkout at noon as opposed to the industry standard of 11am.