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Holiday Inn Hotel & Suites Charleston West by IHG

3.5 star property
3.5-star hotel near Charleston Coliseum & Convention Center

Choose dates to view prices

Photo gallery for Holiday Inn Hotel & Suites Charleston West by IHG

Indoor pool, open 6:00 AM to 11:00 PM, sun loungers
Reception
Property amenity
Property amenity
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Free airport shuttle
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
400 Second Ave, South Charleston, WV, 25303
  • Place, Charleston Coliseum & Convention Center
    ‪4 min drive‬
  • Place, Patrick Street Plaza Shopping Center
    ‪4 min drive‬
  • Place, Mardi Gras Casino
    ‪9 min drive‬
  • Airport, Charleston, WV (CRW-Yeager)
    ‪9 min drive‬

Room options

View all photos for Suite, 1 Bedroom

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 6
  • 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed with Sofa bed

  • 36 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed

8.4 out of 10
Very good
(21 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room

8.0 out of 10
Very good
(4 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 Twin Bed

View all photos for Standard Room, 1 Queen Bed, Accessible

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Accessible

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Accessible

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Room amenity

Standard Room, 1 Queen Bed

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Accessible (Roll-In Shower)

Suite, 1 Bedroom, Accessible (Roll-In Shower)

Suite, 1 Bedroom, Accessible (Roll-In Shower)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(29 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible (Communications)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed, Accessible (Communications)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Communications)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Mobility Accessible (Communications)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible (Communications)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 2 Double Beds, Accessible (Communications)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Accessible (Communications)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Queen Beds, Accessible (Communications)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Suite, 2 Queen Beds, Accessible (Communications)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible (Communications)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

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Charleston Marriott Town Center

Downtown Charleston
  • Free airport shuttle
  • Pet friendly
  • Restaurant
  • Air conditioning
4.1 out of 5, Very good, 1,006 reviews
The price is CA $153
CA $173 total
includes taxes & fees
Jan 17 - Jan 18
Charleston Marriott Town Center

About the area

South Charleston

In suburbs.Within 6 miles (10 km) of this hotel, you'll find Charleston Coliseum & Convention Center and Charleston Town Center. Mountain Stage and University of Charleston are also within 6 miles (10 km).

What's nearby

  • Charleston Coliseum & Convention Center - 4 min drive - 4.9 km
  • Patrick Street Plaza Shopping Center - 4 min drive - 3.2 km
  • Charleston Town Center - 5 min drive - 5.9 km
  • University of Charleston - 8 min drive - 9.0 km
  • Mardi Gras Casino - 9 min drive - 15.9 km

Getting around

  • Charleston Station - 7 min drive
  • Charleston, WV (CRW-Yeager) - 14 min drive

Restaurants

  • ‪Chick-fil-A - ‬2 min drive
  • ‪Los Amigos - ‬5 min drive
  • ‪Cold Spot - ‬7 min drive
  • ‪Burger King - ‬3 min drive
  • ‪Starbucks - ‬2 min drive

About this property

Holiday Inn Hotel & Suites Charleston West by IHG

3.5-star hotel near Charleston Coliseum & Convention Center
Holiday Inn Hotel & Suites Charleston West by IHG offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. Event space at this hotel measures 10000 square feet (929 square meters) and includes conference space. A terrace, barbecue grills, and a vending machine are also featured at the business-friendly Holiday Inn Hotel & Suites Charleston West by IHG. A roundtrip airport shuttle (available 24 hours) and an area shuttle are free. Free self parking is available.

  • 1 building
  • 150 guestrooms or units
  • 6 levels
  • Meeting rooms
  • 10000 sq ft of conference space
  • 929 sq m of conference space
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Bar or lounge
  • Dining venue
Holiday Inn Hotel & Suites Charleston West by IHG offers 150 accommodations with coffee/tea makers and complimentary weekday newspapers. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

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Fairfield Inn & Suites by Marriott Charleston
  • Breakfast included
  • Free airport shuttle
  • Pet friendly
  • Parking included
4.6 out of 5, Wonderful, 602 reviews
The price is CA $193
CA $219 total
includes taxes & fees
Jan 14 - Jan 15
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Property amenities

Family friendly

  • Arcade/game room
  • Free area shuttle
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle at scheduled times and on request
  • Free area shuttle
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 13.99 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Arcade/game room
  • Gym
  • Indoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Sign language-capable staff
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • Flat-screen TV with premium satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 40 per pet, per night
  • Maximum 2 (weight limit: 100 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 13.99 per person
  • Pet fee: USD 40 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Pool access available from 6:00 AM to 11:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Charleston West
Holiday Inn Hotel Charleston West

Holiday Inn Hotel & Suites Charleston West by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 549 out of 1000 reviews
Rating 8 - Good. 263 out of 1000 reviews
Rating 6 - Okay. 97 out of 1000 reviews
Rating 4 - Poor. 62 out of 1000 reviews
Rating 2 - Terrible. 29 out of 1000 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Cristiana

Liked: Cleanliness, staff & service
The power went out but staff was accommodating and handled the situation very professionally. My fathers room did smell like dog and we let housekeeping know so the could take care of it
Stayed 1 night in Oct 2025

10/10 Excellent

Gabriel

Stayed 1 night in Oct 2025

10/10 Excellent

Serina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was so nice and clean, staff was super friendly! My daughter loved the pool!
Stayed 2 nights in Sep 2025

10/10 Excellent

MATTHEW, INDIANAPOLIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool area, restaurant and bar
Stayed 1 night in Sep 2025

10/10 Excellent

Cristiana

Stayed 1 night in Sep 2025

10/10 Excellent

Serena

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed and amazing hot tub. Staff and checkin was great.
Stayed 1 night in Sep 2025

10/10 Excellent

Stephanie

Stayed 1 night in Sep 2025

8/10 Good

Bridget

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We booked a suite with a bedroom because we were traveling with kids. The kitchenette was fine ands nice that it had a full size fridge and freezer but the doors to the bedroom were glass, so that pretty much defeated the purpose of having the separate bedroom since we couldn’t have the light on in the other room.
Stayed 1 night in Sep 2025

10/10 Excellent

Victoria

Stayed 1 night in Sep 2025

8/10 Good

Michelle, Cary

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2025

10/10 Excellent

Zach, powhatan

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2025

10/10 Excellent

Aimee

Stayed 2 nights in Aug 2025

10/10 Excellent

Donna

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This was one of the best places I have ever stayed in. Staff were extremely friendly. The breakfast was well worth the price and the staff served you your drinks the soon as you walked in. Cleared the tables while dining, refilled drinks, fresh fruit. The pool & hot tub were absolutely amazing. Big, beautiful and relaxing. Nice big splash area with only 9 inches of water for toddlers. Best pool I have ever seen for a hotel. Pebblestone edging around the pool/hot tub area. Very nice.
Stayed 1 night in Aug 2025

10/10 Excellent

Anna, spencer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel!
Stayed 1 night in Aug 2025

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. The morning breakfast selection was fantastic. There was plenty of parking. The hotel was just a short commute from downtown Charleston.
Stayed 2 nights in Aug 2025

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bar
Stayed 1 night in Aug 2025

10/10 Excellent

Addison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the staff! They were all so kind and helpful!!
Stayed 1 night in Aug 2025

10/10 Excellent

Allison Margaret

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you're traveling with kids, especially young ones, they will love the pool. There's an area for babies and toddlers to splash, a larger area in the center, and a hot tub. Everyone professional and kind, and the free breakfast offers lots of options. Kids under 11 eat for free.
Stayed 1 night in Aug 2025

10/10 Excellent

Carolyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Terence

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was Great
Stayed 3 nights in Aug 2025

6/10 Okay

Steven

Liked: Cleanliness, room comfort

Hotel under renovations (Aug 2025)

The lobby area appears to be recently updated, but our room very much was not. Still, the room was clean and comfortable. We were traveling with a pet and the hotel was welcoming (with a waiver and $40 pet fee).
Stayed 1 night in Aug 2025

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice , comfortable. Only thing was the train noisy.
Stayed 1 night in Aug 2025

10/10 Excellent

Olivia

Stayed 1 night in Aug 2025

4/10 Poor

Lori

Liked: Staff & service
Disliked: Cleanliness
The carpets were very dirty was very cold and I was unable to adjust the temperature. I got in very late and just wanted to go to bed. I woke at 4 AM and decided to just leave.
Stayed 1 night in Aug 2025

8/10 Good

Harbinder

Travelled with family
Liked: Cleanliness
clean, breakfast is ok for the price you pay
Stayed 3 nights in Jul 2025