Note fondée sur 722 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
4,0 Service et personnel
3,6 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 août 2019 sur Expedia
Dirty in floor room but a good breakfast even if started at 7.am
Commentaires de Gestion de l’hôtel
25 août 2019 par Manager, Gestion de l’hôtel
Thank you for your review and comments regarding our breakfast and comments about our room. I hope you will return to enjoy a memorable and exceptional experience.
par un voyageur
Bien en général, mais peu de soucis des détails.
Publié le 22 oct. 2016 sur Expedia
Pour : Le service était bien et courtois. La propreté du lobby était remarquable et celle des chambres aussi.
Contre : La chambre avait une odeur de bactéries qui provenait du système de climatisation. Éviter de prendre la chambre #207 !!! Le café était très mauvais. Préférable d'aller payer au Waffles house juste en face.
Commentaires de Gestion de l’hôtel
2 janv. 2017 par eva, Gestion de l’hôtel
Thank you for staying with us at the Best Western in Gastonia, we appreciate you and look forward to your return. Happy New Year.
par un voyageur
Publié le 28 mai 2024
It's located by the freeway. Very noisy
Commentaires de Gestion de l’hôtel
29 mai 2024 par Manager, Gestion de l’hôtel
Hello Bianca, We regret to hear about the inconvenience you experienced due to the noise from the freeway. Guest satisfaction is important to us, and we appreciate your feedback as it helps us improve our services. We recommend suggesting preferred room locations for future stays to ensure a more enjoyable experience.
par un voyageur
Publié le 21 mai 2024
Should have read the reviews first but lesson learned. Upon waiting for check in, overheard an older gentleman ask if there were elevators he could take to which there was none. I asked the lady at the front desk if there was a room available on the 1st floor because I have a bad back. Once my daughter and I opened the door, the room had a strong odor of cigarette smoke and the overall look didn't feel clean. So we quickly closed the door. Made our way back to the front and politely told the lady that we could not stay in that room because the cigarette smell was overwhelming especially having an asthmatic daughter. She was very nice and said it was no problem. Told me that she released the $100 security deposit and would not charge me for the room. We left and stayed at the Tru right up the road. Little bit more but so worth it
Commentaires de Gestion de l’hôtel
23 mai 2024 par Manager, Gestion de l’hôtel
Hello Michelle, I am sorry to hear about the challenges you faced during your stay. Your feedback is valuable to us, and we will address the concerns you raised with our team for further improvement. We appreciate you bringing this to our attention and hope you will consider staying with us again in the future.
par un voyageur
Publié le 30 avr. 2024
Not the cleanest facility in the world, and certainly dated-looking. But the staff was friendly and we were glad to find a safe place to stay for the night after American Airlines completely screwed us over with flight delays and cancellations. Better rated than other hotels closer to the airport. It was quiet enough on a Saturday night.
Commentaires de Gestion de l’hôtel
2 mai 2024 par Manager, Gestion de l’hôtel
Hello Reed, We thank you for sharing your feedback regarding your recent stay at our hotel. We are glad to hear you found our staff friendly and the hotel provided a safe place to stay after your travel challenges. Your comments will be shared with the team to ensure we continue to provide a comfortable experience for our guests. We appreciate you choosing to stay with us and hope to welcome you back in the future.
par un voyageur
Publié le 8 mars 2024 sur Expedia
Within walking distance of several restaurants.
Commentaires de Gestion de l’hôtel
9 mars 2024 par Manager, Gestion de l’hôtel
Hello Paula,We are delighted to hear that our hotel's convenient location met your needs. We strive to offer a prime setting for our guests to enjoy the local dining options easily. Your feedback is appreciated as it helps us ensure guest satisfaction. Thank you for choosing to stay with us.
par un voyageur de Falconer
Publié le 2 mars 2024 sur Expedia
The manager was nice and cooperative. It was quiet and the beds appeared to be clean. Breakfast had a variety and was good. The 1st room was okay. However, when we went to use the refrigerator it was green with mold. We asked for another room and was moved. The 2nd room refrigerator worked. However all the grounds on plugs were broken and stuck in outlets. From the reviews , we chose this hotel because it was near a Cracker Barrell. I hope it was just a bad night, but worst meal we have traveling. We only need a place to sleep, but will not return.
Commentaires de Gestion de l’hôtel
5 mars 2024 par Manager, Gestion de l’hôtel
Hello Christine, Thank you for sharing your experience with us. We appreciate your compliments about our manager and the quiet environment, as well as the cleanliness of the beds. We regret to hear about the inconvenience with the refrigerator in the first room and the condition of the outlets in the second room. Your feedback is valuable to us, and we will address these matters accordingly. We hope you consider giving us another chance in the future.
par un voyageur
It’s a best hotel in this area. Quite, very clean
Publié le 12 févr. 2024 sur HotelsCommentaires de Gestion de l’hôtel
14 févr. 2024 par Manager, Gestion de l’hôtel
Hello Marta,We're thrilled to hear that you had such a fantastic experience during your stay with us! Our team strives to provide exceptional service to all of our guests. If there's anything else we can do to make your next visit even better, please let us know. We look forward to welcoming you back in the future!
par un voyageur
Publié le 11 févr. 2024 sur Hotels
We we’re there for 3 days and visited north and South Carolina the hotel was just one block away from I 85 so we’re able to move veré easy,
People in the hotel were really friendly the room was very clean and comfortable, the only thing that I had to say is that the pillows were a little to high for me, otherwise everything was fine
Commentaires de Gestion de l’hôtel
13 févr. 2024 par Manager, Gestion de l’hôtel
Hello Bertha,Thank you for choosing our hotel for your recent stay and for your kind review. We're glad to hear that you found our location convenient and our staff friendly. We appreciate your feedback about the pillows and will take it into consideration for future improvements. We hope to welcome you back in the future for another enjoyable stay.
par un voyageur
Publié le 4 févr. 2024 sur Expedia
The floor and bathroom was a little dirty, and the toilet did not flush consistently. But I had trouble with the television, and the front desk sent someone immediately to fix the problem
Commentaires de Gestion de l’hôtel
6 févr. 2024 par Manager, Gestion de l’hôtel
Hello Anncinette, Thank you for sharing your recent experience with us. We appreciate your feedback regarding the cleanliness of the floor and bathroom, as well as the issue with the toilet. We apologize for any inconvenience caused. It is reassuring to know that our team promptly addressed the television issue. We value your feedback and will use it to further improve our services.
