2/10 â Terrible
Lori
Voyage dâaffaires
10 oct. 2025
Points faibles : Propreté, confort de la chambre
I travel frequently, both personally and as a travel agent, and this has been by far the worst experience Iâve ever had. First, the address provided led me to the officeâacross the street from the actual apartmentâso I wasted a long time at the wrong location before having to call for help. Once I got to the correct building, the Landing app wouldnât show my reservation or let me unlock the door. After another call, I was told to download the Latch app, which did work for the remainder of my stay.After finally settling in, I discovered there was no hot water, so I couldnât shower after a long day of traveling. I tried to relax and watch TV, but the TV didnât work either. I decided to just go to bed and address the issues in the morning. The next day, I contacted Landing again, and they promised to submit a maintenance request. However, nothing was fixed when I returned laterâstill no TV or hot water. When I called again at 5pm, I was told maintenance had 24 hours to respond, and there was nothing else they could do. I asked to be moved to a different apartment, but the representative said she couldnât do anything until management responded. That night, I had to boil pots of water just to be able to bathe. I spent three days without hot water or a working TV during my eight-night stay.We also tried to use the gym, but nearly everything was brokenâonly one treadmill worked. We couldnât access the pool or the grills because they were chained up. The hallways were filthy. On my l
Lori
Séjour de 9 nuits en septembre 2025