4/10 Poor
Teresa
Travelled with family
May 9, 2025
Disliked: Property conditions & facilities
If you're not ready, don't open. Safety first.
Though this was not the worst experience I've had at a hotel, it ranks pretty high. First, there was NO notice informing guests that the hotel was under this level of construction. The staff was very nice and welcoming, but the construction noise continued after 5 pm. No signs directed you to your room once you entered the floor from the elevator without a ceiling, but it was easily managed. One time while exiting the elevator, other guests and I were met with a long wire blocking our exit as workers were fishing the electrical wiring. The air conditioning apparently had a trick for making it work that you had to get after contacting the front desk, and at its best, it was shoddy: no alarm clock, one roll of toilet paper, and no ice machine in the building. When asked, we were informed that it wasn't hooked up yet, so one had to cross a busy and congested street to get ice from the gas station. The pictures will show the safety conditions in the parking lot with no signage. There was also a large piece of metal pulled by the sidewalk that was left with no sign of danger or caution. The metal piece was at least 2 feet in height. Very dangerous! The construction workers took up the disability parking spaces at times. And round toilet seats were placed on oblong toilets. Overall, I felt that we paid for amenities that were not available, and as guests, we should have been able to make other choices had there been prior notice, and if not possible, safer conditions.
Teresa
Stayed 3 nights in May 2025