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Sheraton Charlotte Hotel

4.0 star property
4-star hotel near Charlotte Convention Center, connected to the convention center

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Photo gallery for Sheraton Charlotte Hotel

Relax in style with a city view from this outdoor seating area, featuring comfortable sofas and chairs.
Enjoy meals in this stylish dining area with a long table, blue chairs, and a matching bar stool at each end.
Experience the classic design of our lobby, featuring a patterned carpet, a central seating area with a sofa and armchair, and framed artworks on the walls.
Enjoy a city view from the large window in this stylish room, featuring a comfortable bed, desk, and chair.
Experience the sleek, contemporary design of this urban hotel, featuring a glass facade and clean lines.

Popular amenities

  • Pool
  • Bar
  • Parking available

Explore the area

Map
555 South McDowell Street, South Tower, Charlotte, NC, 28204
  • Charlotte Convention Center
    ‪10 min walk‬
  • Spectrum Center
    ‪12 min walk‬
  • Bank of America Stadium
    ‪20 min walk‬
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪12 min drive‬

Room options

View all photos for Room, 1 King Bed, City View

1 bedroom, in-room safe, desk, blackout drapes

Room, 1 King Bed, City View

9.6 out of 10
Exceptional
(4 reviews)
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, City View

1 bedroom, in-room safe, desk, blackout drapes

Room, 2 Queen Beds, City View

  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

1 bedroom, in-room safe, desk, blackout drapes

Room, 1 King Bed

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

1 bedroom, in-room safe, desk, blackout drapes

Room, 2 Queen Beds

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Large Room)

1 bedroom, in-room safe, desk, blackout drapes

Room, 1 King Bed (Large Room)

9.0 out of 10
Wonderful
(2 reviews)
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Large Room)

1 bedroom, in-room safe, desk, blackout drapes

Room, 2 Queen Beds (Large Room)

9.0 out of 10
Wonderful
(4 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, City View

1 bedroom, in-room safe, desk, blackout drapes

Room, 1 King Bed, Non Smoking, City View

7.8 out of 10
Good
(18 reviews)
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, City View

1 bedroom, in-room safe, desk, blackout drapes

Room, 2 Queen Beds, City View

8.4 out of 10
Very good
(18 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

1 bedroom, in-room safe, desk, blackout drapes

Room, 1 King Bed

8.6 out of 10
Excellent
(104 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

1 bedroom, in-room safe, desk, blackout drapes

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(117 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

LCD TV

Suite, 1 Bedroom

  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(1 review)
  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, in-room safe, desk, blackout drapes

Room, 2 Queen Beds (Mobility/Hearing Access, Roll-In Shwr)

8.0 out of 10
Very good
(3 reviews)
  • 29.8 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

Charlotte

City center retreat .Within a 15-minute walk of this Uptown Charlotte hotel, you'll find Charlotte Convention Center and Spectrum Center. Bank of America Stadium and Fillmore Charlotte are also within 3 miles (5 km).

What's nearby

  • NASCAR Hall of Fame - 10 min walk - 0.9 km
  • Charlotte Convention Center - 10 min walk - 0.9 km
  • Spectrum Center - 12 min walk - 1.0 km
  • Bank of America Stadium - 20 min walk - 1.7 km
  • Fillmore Charlotte - 4 min drive - 3.6 km

Getting around

  • Charlotte Station - 8 min drive
  • McDowell Street Tram Stop - 8 min walk
  • Charlotte-Douglas Intl. Airport (CLT) - 11 min drive

Restaurants

  • ‪Metropolitan - ‬10 min walk
  • ‪Burger King - ‬14 min walk
  • ‪Midnight Diner - ‬13 min walk
  • ‪Starbucks - ‬10 min walk
  • ‪Circle K - ‬13 min walk

About this property

Sheraton Charlotte Hotel

4-star hotel near Charlotte Convention Center, connected to the convention center
Sheraton Charlotte Hotel offers its guests a 24-hour fitness center and a seasonal outdoor pool. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business center and 29 meeting rooms. Event space at this hotel measures 66737 square feet (6200 square meters) and includes a conference center. A rooftop terrace, a vending machine, and multilingual staff are also featured at the business-friendly Sheraton Charlotte Hotel. For a fee, parking is available.

This 4-star Charlotte hotel is smoke free.

  • 305 guestrooms or units
  • 12 levels
  • 2 dining venues
  • 66737 sq ft of conference space
  • 6200 sq m of conference space
  • Terrace on the roof
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
Sheraton Charlotte Hotel offers 305 air-conditioned accommodations with safes and coffee/tea makers. LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Languages

English, French, Spanish

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  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.2 out of 5, Very good, 1,006 reviews
The price is CA $185
CA $213 total
includes taxes & fees
Aug 17 - Aug 18
Le Meridien Charlotte

Property amenities

Family friendly

  • In-room crib
  • Mini-fridge
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (USD 25 per night; includes in/out privileges)
  • Valet parking on site (USD 35 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:30 AM for a fee: USD 25 for adults and USD 25 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Ceiling hoist
  • Elevator (36 inch wide door)
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Stair-free path to entrance
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (30 inches high)

Room amenities

Entertainment

  • LCD TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per accommodation, per stay (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per stay.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 25 for adults and USD 25 for children
  • Self parking fee: USD 25 per night (in/out privileges)
  • Valet parking fee: USD 35 per night
  • Pet fee: USD 100 per accommodation, per stay (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • The seasonal pool will open May 29 and close September 06.
  • Pool access available from 9:00 AM to 9:00 PM.
  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Charlotte Sheraton Hotel
Sheraton Charlotte
Sheraton Charlotte Hotel
Sheraton Hotel Charlotte
Sheraton Charlotte Hotel Hotel
Sheraton Charlotte Hotel Charlotte
Sheraton Charlotte Hotel Hotel Charlotte

Sheraton Charlotte Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 919 out of 1530 reviews
Rating 8 - Good. 265 out of 1530 reviews
Rating 6 - Okay. 158 out of 1530 reviews
Rating 4 - Poor. 99 out of 1530 reviews
Rating 2 - Terrible. 89 out of 1530 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Rick

Stayed 1 night in May 2025

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Christine

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in May 2025

10/10 Excellent

Kyle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room. Very helpful staff for whatever you needed for the room or extra services to fix whatever problem came about. Clean room, clean bed. Only thing i would fix is to add a microwave. You have to go downstairs to heat food up. It would be way more convenient to have it in your room. But overall, lovely stay & hotel
Stayed 2 nights in May 2025

6/10 Okay

Rakeia

Travelled with partner
Disliked: Cleanliness
We were given a room with a bathtub that did not drain properly, we had to ask multiple times to have someone clean the bathroom after the tub was unclogged & eventually had to request another room. The new room however had a battery for the key fob that needed to be changed so we were inconvenienced yet again. Although the staff were able to fix our issues, the overall stay was just not the best and nothing I’ve experienced at a hotel. Also there were other rooms that were drastically renovated than both of the rooms we stayed in. Won’t be going back.
Stayed 3 nights in May 2025

10/10 Excellent

Nicolas

Stayed 1 night in Apr 2025

10/10 Excellent

B

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was able to check in a few early and the room and grounds are nice and clean and new. The food at the restaurant wasn’t much of a selection but the dishes we ate were phenomenal!
Stayed 1 night in May 2025

8/10 Good

Morgan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was groovy! However at check in they only had one person working so it took about 10-15 minutes to get checked in. Water in the sink and shower backed up a little but not terribly. Overall everything looked great.
Stayed 1 night in May 2025

10/10 Excellent

ANTHONY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceeded Expectations — Will Definitely Return!

I had a wonderful experience staying at the Sheraton Charlotte Hotel. From the moment I arrived, the staff was friendly, welcoming, and made the check-in process easy. My room was clean, spacious, and very comfortable, with all the amenities I needed for a relaxing stay. The hotel's location is excellent — close to downtown, restaurants, and attractions, yet still peaceful. I also really enjoyed the modern feel of the hotel and the great on-site dining options. The service throughout my stay was consistently attentive and professional. Overall, the Sheraton Charlotte Hotel exceeded my expectations. I would definitely recommend it to anyone visiting Charlotte, whether for business or leisure, and I look forward to staying here again in the future!
Stayed 1 night in Apr 2025

6/10 Okay

Susan

Stayed 1 night in Apr 2025

10/10 Excellent

Marquia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Second Home

I need to be in Charlotte about once a month. This hotel will now be my second home. Clean, great customer service, and a great breakfast.
Stayed 1 night in Apr 2025

10/10 Excellent

April

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in. Friendly staff.
Stayed 1 night in Apr 2025

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

10/10 Excellent

J

Stayed 1 night in Jan 2025

10/10 Excellent

Kenneth

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Apr 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid

Avoid this place - poor service, not clean
Stayed 2 nights in Apr 2025

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to check in
Stayed 1 night in Apr 2025

10/10 Excellent

Richard

Stayed 1 night in Apr 2025

10/10 Excellent

Ronan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’d stay here again
Stayed 4 nights in Apr 2025

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Brian

Stayed 2 nights in Apr 2025

2/10 Terrible

Jessica

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort

Most uncomfortable night of my life

We stayed one night at the Sheraton in Charlotte, NC. I want to start by saying the staff was genuinely lovely and the property itself was clean and well-maintained, but our experience was severely impacted by the condition of the bed and pillows. The room was quite small, but that would have been manageable if we had been able to sleep comfortably. Unfortunately, the bed was like sleeping on concrete. It was unbelievably hard and unforgiving. The pillows were flat, lumpy, and offered no support. I woke up multiple times during the night in pain, and by morning, I had severe neck and shoulder pain that I’m still dealing with days later. My range of motion has been significantly limited, and I have never had a hotel bed cause me this much discomfort. My husband also woke up sore, though thankfully not to the extent that I did. I truly cannot overstate how awful the bed was. It was the worst sleep surface I have ever experienced, and I have stayed in everything from budget motels to high-end resorts. While everything else about the property was fine, the entire point of a hotel stay is to rest, and that just was not possible here. I would not return or recommend staying unless the beds are replaced
Stayed 1 night in Apr 2025

10/10 Excellent

Cathy, Riverside

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

8/10 Good

Larryt

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good distraction

we were there due to a visit to the hospital. the room quality helped us to gain a better, less-fearful state of mind
Stayed 2 nights in Apr 2025

6/10 Okay

Jose

Liked: Room comfort
Disliked: Property conditions & facilities
Hotel was under construction and the workers started working at 8 am it felt they were hammering and using drills right on top of our room
Stayed 1 night in Apr 2025