2/10 Terrible
tracy
Jan 1, 2026
I recently left a 1 star review for Red Roof but did not include my reason for doing so. When I made the reservation, I made it for a friend who needed a place to stay. I booked it on Hotels dot com and then called the hotel to let them know who would be checking in. The guy who spoke with me told me I could not do that. I then asked him if he could refund my money and he said, since it was made through a third party, it could not be. I then reached out to Hotels dot com and they then reached out to the hotel and asked for a refund also. Again, denied. Your employee had the opportunity to do the right thing, but chose not to.
tracy
Stayed 1 night in Dec 2025







































