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Queens Hotel Cheltenham

4.0 star property
4-star luxury hotel near Cheltenham Racecourse

Choose dates to view prices

Photo gallery for Queens Hotel Cheltenham

Lunch and dinner served
Lunch and dinner served
Reception
Exterior
View from room

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
The Promenade, Cheltenham, England, GL50 1NN
  • Place, The Promenade
    ‪3 min walk‬
  • Place, Cheltenham Town Hall
    ‪4 min walk‬
  • Place, Everyman Theatre
    ‪9 min walk‬

Room options

View all photos for Classic Double Room, 1 Queen Bed, Ensuite

Classic Double Room, 1 Queen Bed, Ensuite

Classic Double Room, 1 Queen Bed, Ensuite

8.6 out of 10
Excellent
(39 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room, 1 King Bed, Ensuite

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room, 1 King Bed, Ensuite

9.0 out of 10
Wonderful
(11 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed, Ensuite, City View

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room, 1 King Bed, Ensuite, City View

8.4 out of 10
Very good
(10 reviews)
  • City view
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Ensuite

Superior Suite, 1 King Bed, Ensuite

Superior Suite, 1 King Bed, Ensuite

8.4 out of 10
Very good
(5 reviews)
  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Double Room, 1 Queen Bed, Ensuite

Superior Double Room, 1 Queen Bed, Ensuite

Superior Double Room, 1 Queen Bed, Ensuite

8.4 out of 10
Very good
(5 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed, Ensuite, City View

Superior Room, 1 Queen Bed, Ensuite, City View

Superior Room, 1 Queen Bed, Ensuite, City View

8.6 out of 10
Excellent
(8 reviews)
  • City view
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double Room, 1 King Bed, Ensuite

Executive Double Room, 1 King Bed, Ensuite

Executive Double Room, 1 King Bed, Ensuite

8.2 out of 10
Very good
(11 reviews)
  • City view
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Cheltenham

City center stay.You'll be steps from Imperial Gardens and a 5-minute walk from The Promenade. Statue of Edward Wilson and Cheltenham Town Hall are also within half a mile (1 km).

What's nearby

  • The Promenade - 3 min walk - 0.3 km
  • Cheltenham Town Hall - 4 min walk - 0.4 km
  • Everyman Theatre - 9 min walk - 0.8 km
  • University of Gloucestershire - 12 min walk - 1.0 km
  • Pittville Park - 16 min walk - 1.4 km

Getting around

  • Cheltenham Spa Station - 19 min walk

Restaurants

  • ‪Caffè Nero - ‬4 min walk
  • ‪The Bayshill Inn - ‬6 min walk
  • ‪The Ivy Montpellier Brasserie - ‬3 min walk
  • ‪Sef Steakhouse - ‬3 min walk
  • ‪Rotunda Tavern - ‬3 min walk

About this property

Queens Hotel Cheltenham

4-star luxury hotel near Cheltenham Racecourse
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 1292 square feet (120 square meters) and includes conference space. A library, a terrace, and tour/ticket assistance are also featured at the luxury Queens Hotel Cheltenham. The hotel can provide concierge services and wedding services. For a fee, parking is available.

This 4-star Cheltenham hotel is smoke free.

  • 84 guestrooms or units
  • 4 levels
  • 1292 sq ft of conference space
  • 120 sq m of conference space
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Fireplace in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Queens Hotel Cheltenham offers 84 accommodations with minibars and safes. Beds feature premium bedding. 40-inch LED televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and hair dryers.

This Cheltenham hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Awards and affiliations

The property is a member of Historic Hotels of the World.

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Holiday Inn Express Cheltenham by IHG
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  • Pet friendly
  • Free WiFi
  • Restaurant
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Property amenities

Family friendly

  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Secured self parking on site (GBP 17 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 20 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Library

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 40-inch LED TV with satellite channels

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in fee: GBP 50

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Contactless check-out available

Late check-out subject to availability

Late check-out fee: GBP 50

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 30 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately GBP 20.00 per person
  • Secured self parking fee: GBP 17 per night
  • Pet fee: GBP 30 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 50 (subject to availability)
  • Late check-out fee: GBP 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation.

We should mention

  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cheltenham Mercure

Hotel Mercure Cheltenham

Mercure Cheltenham Hotel

Mercure Cheltenham Queen's

Mercure Cheltenham Queen's Hotel

Mercure Hotel Cheltenham

Mercure Queen's Hotel

Queen's Cheltenham

Queen's Cheltenham Hotel

Queen's Hotel Cheltenham

Queens Hotel Cheltenham MGallery Collection

Queens Hotel MGallery Collection

Queens Cheltenham MGallery Collection

Queens MGallery Collection

Queens Hotel Cheltenham

Mercure Cheltenham

Frequently asked questions

Does Queens Hotel Cheltenham have an airport shuttle?

Airport shuttle services are not available at Queens Hotel Cheltenham.

How much does it cost to stay at Queens Hotel Cheltenham?

As of May 17, 2026, prices found for a 1-night stay for 2 adults at Queens Hotel Cheltenham on May 25, 2026 start from CA $152, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Queens Hotel Cheltenham offer free breakfast?

Free breakfast isn’t provided at Queens Hotel Cheltenham, but cooked-to-order breakfast is offered for a fee of GBP 20.00 per person. It's available on weekdays from 6:30 AM to 10:00 AM and weekends from 7:30 AM to 10:30 AM.

Is there a casino at Queens Hotel Cheltenham?

No, there is no casino at this hotel.

What time is check-in at Queens Hotel Cheltenham?

Check-in start time: 3:00 PM; Check-in end time: anytime. Early check-in costs GBP 50 (subject to availability).

Is there free parking at Queens Hotel Cheltenham?

Free parking is not available at this hotel. Self parking is available for GBP 17 per night.

Does Queens Hotel Cheltenham have a pool?

Queens Hotel Cheltenham does not have a pool.

Does Queens Hotel Cheltenham have a restaurant?

Yes, there is a restaurant on site.

Does Queens Hotel Cheltenham have a spa?

There are no spa services available at this hotel.

How close is Queens Hotel Cheltenham to downtown Cheltenham?

Queens Hotel Cheltenham is 0.4 mi away from Cheltenham.

Queens Hotel Cheltenham Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 610 out of 1001 reviews
Rating 8 - Good. 258 out of 1001 reviews
Rating 6 - Okay. 85 out of 1001 reviews
Rating 4 - Poor. 29 out of 1001 reviews
Rating 2 - Terrible. 19 out of 1001 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

6/10 Okay

Gareth

Liked: Cleanliness, staff & service, amenities
The hotel is looking pretty tired. Although it is probably cheltenhams best hotel in terms of lovation its miles away in terms of standards
Stayed 1 night in Feb 2026

10/10 Excellent

Debra

Liked: Cleanliness, staff & service
Great
Stayed 2 nights in Feb 2026

6/10 Okay

Kyle

Stayed 1 night in Feb 2026

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
This hotel is fantastic. I chose it because it was in the perfect location, right in the heart of the Montpellier area of Cheltenham. Inside, it’s stunning and the staff are all so helpful. The room was clean and spacious, and we enjoyed having free bathrobes and slippers. Whilst you can hear other hotel users, it’s an old building so just part of the character. Parking is available in a decent sized car park next to the hotel. You have to pay, but it’s secure and convenient.
Stayed 1 night in Feb 2026

10/10 Excellent

Steven

Stayed 1 night in Jan 2026

2/10 Terrible

James

Stayed 1 night in Dec 2025

10/10 Excellent

Clayton

Stayed 1 night in Feb 2026

10/10 Excellent

David

Travelled with family
Liked: Amenities, property conditions & facilities
Everything was excellent. Very nice bedroom, comfortable bed. Very pleasant staff and a wonderful breakfast. The large car park is the best as well.
Stayed 1 night in Feb 2026

10/10 Excellent

Lorraine

Travelled with family
Liked: Cleanliness, staff & service
Absolutely..lovely clean room..everything was brilliant as always when I stay at rhe Queens..Ill always chose the Queens whenever I come to Cheltenham!..Friendly loverly staff ..Just wish the lo unge is free more often for guests to use !!
Stayed 1 night in Feb 2026

10/10 Excellent

Frances

Stayed 3 nights in Feb 2026

10/10 Excellent

Anwen

Stayed 1 night in Jan 2026

6/10 Okay

Douglas

Business traveller
Liked: Cleanliness, staff & service, amenities
The room was slightly disappointing, cold, and had AC units outside the window which sounded intermittently like an idling truck which didnt make for a great nights sleep. for a ge
Stayed 1 night in Feb 2026

10/10 Excellent

Molly

Stayed 1 night in Jan 2026

10/10 Excellent

Neal

Liked: Cleanliness
Great location hotel smart and clean staff excellent
Stayed 2 nights in Jan 2026

10/10 Excellent

pates

Liked: Cleanliness, amenities, property conditions & facilities
Amazing visit. Staff were amazing very happy
Stayed 1 night in Jan 2026

10/10 Excellent

Goks

Stayed 1 night in Jan 2026

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2026

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Jan 2026

6/10 Okay

Maxine

Stayed 2 nights in Dec 2025

10/10 Excellent

Thomas

Stayed 1 night in Dec 2025

8/10 Good

Joe

Liked: Cleanliness, amenities, property conditions & facilities
Yes it was very good only problem room temperature was not very good room cold
Stayed 3 nights in Dec 2025

6/10 Okay

CEM

Travelled with group
very cold room
Stayed 1 night in Dec 2025

10/10 Excellent

Ruby

Stayed 1 night in Jan 2026

8/10 Good

Ashkan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room was clean and spacious and staff were polite. They turned off the heating at night though which made our first night unpleasant. Even though I called reception, I was provided only 1 electric heater which was not enough to heat up the room.But the next day I called again and they provided 2 more electric heaters that warmed up the room and the rest of the stay was perfect.
Stayed 2 nights in Dec 2025

10/10 Excellent

Geraldine

Liked: Cleanliness, staff & service, amenities
Staff lovely. Food very nice.
Stayed 1 night in Jan 2026