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The Ritz-Carlton, Chengdu

5.0 star property
5-star luxury hotel near Tianfu Square, connected to a shopping center

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Photo gallery for The Ritz-Carlton, Chengdu

Suite, 1 Bedroom, City View
Creator video
Alfresco dining, open daily
Lobby
Terrace/patio

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Spa
  • Parking included
  • 24/7 front desk

Explore the area

View in a map
269 Shuncheng Ave, Qingyang District, Chengdu, Sichuan, 610017
  • Place, Tianfu Square
    ‪9 min walk‬
  • Place, Wide and Narrow Alleys
    ‪2 min drive‬
  • Place, Taikoo Li Shopping Center
    ‪3 min drive‬
  • Airport, Chengdu (CTU-Shuangliu Intl.)
    ‪17 min drive‬

Room options

View all photos for Club Room, 1 King Bed, Non Smoking

1 bedroom, premium bedding, down comforters, pillowtop beds

Club Room, 1 King Bed, Non Smoking

9.8 out of 10
Exceptional
(6 reviews)
  • 50 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, City View

1 bedroom, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Non Smoking, City View

10.0 out of 10
Exceptional
(6 reviews)
  • 50 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, City View

1 bedroom, premium bedding, down comforters, pillowtop beds

Suite, 1 Bedroom, City View

10.0 out of 10
Exceptional
(4 reviews)
  • 82 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

1 bedroom, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • 50 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking

1 bedroom, premium bedding, down comforters, pillowtop beds

Club Suite, 1 Bedroom, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 97 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom

Club Suite, 1 Bedroom | Living room

Club Suite, 1 Bedroom

  • 105 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Club Room, 2 Double Beds, Non Smoking

1 bedroom, premium bedding, down comforters, pillowtop beds

Club Room, 2 Double Beds, Non Smoking

  • 50 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking

1 bedroom, premium bedding, down comforters, pillowtop beds

Room, 2 Double Beds, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 50 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking, City View

1 bedroom, premium bedding, down comforters, pillowtop beds

Room, 2 Double Beds, Non Smoking, City View

9.2 out of 10
Wonderful
(5 reviews)
  • 50 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Non Smoking (View)

1 bedroom, premium bedding, down comforters, pillowtop beds

Club Room, 1 King Bed, Non Smoking (View)

  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Non Smoking (View)

1 bedroom, premium bedding, down comforters, pillowtop beds

Club Room, 2 Double Beds, Non Smoking (View)

  • 50 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 2 Double Beds (View)

1 bedroom, premium bedding, down comforters, pillowtop beds

Room, 2 Double Beds (View)

  • 50 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking

1 bedroom, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Non Smoking

  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

1 bedroom, premium bedding, down comforters, pillowtop beds

Suite, 1 Bedroom

  • 97 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Chengdu

Heart of Chengdu.Within a 15-minute walk of this Chengdu City Centre hotel, you'll find Tianfu Square and Sichuan Museum of Science and Technology. Wenshu Monastery and Wide and Narrow Alleys are also within 2 miles (3 km).

What's nearby

  • Tianfu Square - 9 min walk - 0.8 km
  • Wenshu Monastery - 18 min walk - 1.6 km
  • Wide and Narrow Alleys - 2 min drive - 2.1 km
  • Chengdu IFS - 2 min drive - 2.1 km
  • Taikoo Li Shopping Center - 3 min drive - 2.5 km

Getting around

  • Hongpailou Railway Station - 8 min drive
  • Luomashi Station - 16 min walk
  • Shuangliu Intl. Airport (CTU) - 28 min drive

Restaurants

  • ‪陈麻婆豆腐 | Chen's Mapo Beancurd - ‬15 min walk
  • ‪Xi Yue Cheng Tan Dou Hua - ‬8 min walk
  • ‪小谭豆花 Xiaotan Douhua - ‬5 min walk
  • ‪Yan Ting 宴庭 - ‬5 min walk
  • ‪Club Lounge - ‬14 min walk

About this property

The Ritz-Carlton, Chengdu

5-star luxury hotel near Tianfu Square, connected to a shopping center
The Ritz-Carlton, Chengdu offers its guests a full-service spa, an indoor pool, and a sauna. There are 5 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Business amenities include a business center, meeting rooms, and limo/town car service. Event space at this hotel measures 18464 square feet (1716 square meters) and includes a conference center. A 24-hour fitness center, a terrace, and multilingual staff are also featured at the luxury The Ritz-Carlton, Chengdu. Free self parking is available.

This 5-star Chengdu hotel is smoke free.

  • 350 guestrooms or units
  • 41 levels
  • 5 dining venues
  • Meeting rooms
  • 18464 sq ft of conference space
  • 1716 sq m of conference space
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
The Ritz-Carlton, Chengdu offers 350 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. LED televisions come with premium digital channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, rainfall showerheads, and hydromassage showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Chengdu hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 10 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

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Property amenities

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Onsite parking available only on request
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 258 to 258 per person
  • 5 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • LED TV with premium digital channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Children's robes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 350.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: CNY 16.6 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 258 to 258 for adults, and CNY 0 to 258 for children
  • Rollaway bed fee: CNY 350.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Alipay and WeChat Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards, cash, mobile payments, Alipay, and WeChat Pay. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Pool access available from 6:30 AM to 10:30 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Chengdu Ritz-carlton
Ritz-carlton Chengdu
Ritz-carlton Hotel Chengdu
Ritz-Carlton Chengdu Hotel
The Ritz carlton Chengdu
The Ritz Carlton, Chengdu
The Ritz-Carlton, Chengdu Hotel
The Ritz-Carlton, Chengdu Chengdu
The Ritz-Carlton, Chengdu Hotel Chengdu

The Ritz-Carlton, Chengdu Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 311 out of 373 reviews
Rating 8 - Good. 43 out of 373 reviews
Rating 6 - Okay. 15 out of 373 reviews
Rating 4 - Poor. 2 out of 373 reviews
Rating 2 - Terrible. 2 out of 373 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

richard leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property offering great service and mobility options
Stayed 4 nights in Jul 2025

10/10 Excellent

Zhen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

World class hotel

World class hotel with excellent service. Arrived early morning and appreciate the early checkin. Highly recommended. Stay in club room.
Stayed 2 nights in Jul 2025

10/10 Excellent

chong jin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service

Excellent service! The staff were friendly and extremely helpful, especially the team from the Guest Relations Department. They went above and beyond to make our stay truly lovely and memorable. Thank you! — Mr. & Mrs. Tan
Stayed 1 night in Jul 2025

10/10 Excellent

RUBY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel location is alright, better if nearer to the Metro station. Most of the hotel service staff were experienced enough especially at the coffee house (Spice), namely Ruby and Chef Chris Yuan. Unfortunately, on checking out at the Executive Lounge today, July 8, the lady who attended to us was the least friendly, no smile, didn’t even asked if our stay was pleasant, etc., like she couldn’t wait for us to check out. Most of the other service staff at the executive lounge were up to speed and definitely well deserved to have a pat on their back!
Stayed 5 nights in Jul 2025

10/10 Excellent

Sock Ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

Xiaoxi

Stayed 2 nights in Jun 2025

10/10 Excellent

Tenzin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

LiiShin

Liked: Amenities, property conditions & facilities
Nice place to stay. Staff are very friendly and helpful. We will come back again.
Stayed 1 night in May 2025

10/10 Excellent

Clark, Woodinville

Liked: Cleanliness, amenities, property conditions & facilities
First class all the way
Stayed 2 nights in May 2025

10/10 Excellent

Jing

Stayed 1 night in May 2025

10/10 Excellent

Jing

Stayed 2 nights in May 2025

10/10 Excellent

Yu

Liked: Amenities
The service is outstanding .
Stayed 1 night in May 2025

10/10 Excellent

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very clean and great staff
Stayed 3 nights in May 2025

10/10 Excellent

Cheng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful 5 days stay! Enjoyed the breakfast every day. Staff are so friendly and helpful.
Stayed 5 nights in Apr 2025

10/10 Excellent

Foo, Somerset

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Aoife, Hong Kong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chef Chris was fantastic! Beautiful food and amazing personal experience on three separate occasions during our stay. Thank you!!
Stayed 4 nights in Apr 2025

10/10 Excellent

YAOCHAO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful hotel

Great services, good room. Nice city view and very clean. Breakfast is wonderful too. So many varieties and different styles. Not far to most in-city hot spots. Great location.
Stayed 2 nights in Apr 2025

10/10 Excellent

SHENSHEN

Stayed 5 nights in Apr 2025

6/10 Okay

Peter

Stayed 1 night in Apr 2025

10/10 Excellent

HAO

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2025

10/10 Excellent

Chunbai, Northampton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent services and staff. Everyone all the way from managers to cleaning staff greets and says hi even in passing. You feel like you are being pampered at all time. The service is better than any other 5-star hotels I have stayed at in China.
Stayed 3 nights in Apr 2025

6/10 Okay

Yucai

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Apr 2025

10/10 Excellent

catriona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous stay in Chengdu

Our 5 night stay at the ritz was fabulous. The staff were brilliant, food fantastic and the room was very clean and comfortable. The breakfast was excellent. Lots of choice and western options. Beautiful pastries, fruit, cereal, yoghurt, fresh cooked eggs and coffee. The view from the room was great. I loved the club lounge and the afternoon tea. Dinner options were good both in the hotel and outside. There are shops and restaurants very close to the hotel. The underground is not far away. I will stay at the Ritz again if I am back in Chengdu.
Stayed 5 nights in Apr 2025