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Best Western Smoky Mountain Inn

Property class: 2.5
Waynesville guestrooms with free WiFi

Choose dates to view prices

Photo gallery for Best Western Smoky Mountain Inn

Exterior
Outdoor pool
Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave
Free daily continental breakfast
BBQ/picnic area

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
130 Shiloh Trl, Waynesville, NC, 28786
  • Place, Hazelwood Soap Company
    ‪2 min drive‬
  • Place, Folkmoot Friendship Center
    ‪2 min drive‬
  • Place, Balsam Spa
    ‪2 min drive‬
  • Airport, Asheville, NC (AVL-Asheville Regional)
    ‪43 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

9.4 out of 10
Exceptional
(23 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Bathtub, free toiletries, hair dryer, towels

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(35 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, iron/ironing board

Standard Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2

View all photos for Standard Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, iron/ironing board

Standard Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Mountain View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Refrigerator & Microwave, Mountain View

  • Sleeps 2

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Mountain View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Mountain View

  • Sleeps 4

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Mountain View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Refrigerator & Microwave, Mountain View

8.8 out of 10
Excellent
(9 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Mountain View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Mountain View

8.6 out of 10
Excellent
(17 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Accessible, Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

2 Double Beds, Non-Smoking, Wi-Fi, Microwave and Refrigerator, Coffee Maker

  • Sleeps 4

1 King Bed, Non-Smoking, Wi-Fi, Microwave and Refrigerator, Coffee Maker

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 2

1 King Bed, Non-Smoking, Mountain View, Microwave and Refrigerator, Wi-Fi

  • Sleeps 2

1 Queen Bed, Non-Smoking, Wi-Fi, Microwave and Refrigerator, Coffee Maker

  • Sleeps 2

Accessible-2 Queen, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 4

2 Queen Beds, Non-Smoking, Wi-Fi, Microwave and Refrigerator, Coffee Maker

  • Sleeps 4

2 Queen Beds, Non-Smoking, Mountain View, Microwave and Refrigerator, Wi-Fi

  • Sleeps 4

1 King Bed, Non-Smoking, Studio, Wi-Fi, Microwave and Refrigerator, Coffee Maker

  • Sleeps 2

View all photos for 2 Queen Beds

In-room safe, desk, laptop workspace, iron/ironing board

2 Queen Beds

  • Sleeps 6

View all photos for King Room - Non-Smoking

In-room safe, desk, laptop workspace, iron/ironing board

King Room - Non-Smoking

  • Sleeps 2

About the area

Waynesville

In Waynesville .You'll find Balsam Spa and Folkmoot Friendship Center within 2 miles (3 km) of this hotel. Hazelwood Soap Company and Shelton House are also within 3 miles (5 km).

What's nearby

  • Hazelwood Soap Company - 2 min drive - 2.4 km
  • Folkmoot Friendship Center - 2 min drive - 1.7 km
  • Balsam Spa - 2 min drive - 2.3 km
  • Lake Junaluska Conference and Retreat Center - 8 min drive - 9.7 km
  • Great Smoky Mountains National Park - 29 min drive - 31.2 km

Getting around

  • Asheville Regional Airport (AVL) - 44 min drive

Restaurants

  • ‪Bojangles' Famous Chicken 'n Biscuits - ‬2 min drive
  • ‪Blue Ridge Beer Hub - ‬5 min drive
  • ‪Taco Bell - ‬15 min walk
  • ‪Papas & Beer - ‬2 min drive
  • ‪Maggie's Galley - ‬3 min drive

About this property

Best Western Smoky Mountain Inn

Waynesville guestrooms with free WiFi
Best Western Smoky Mountain Inn offers its guests an outdoor pool and a fitness center. WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Free breakfast is available daily. The business-friendly Best Western Smoky Mountain Inn also features a vending machine, a picnic area, and a front-desk safe. Self parking is free.

This Waynesville hotel is smoke free.

  • 58 guestrooms or units
  • Continental breakfast (free)
  • Business center (24 hours)
  • Conference space
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Outdoor picnic space
  • No smoking on site
Best Western Smoky Mountain Inn offers 58 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply).

Similar properties

Standard Room, 2 Queen Beds, Non Smoking | Balcony view
Econo Lodge Waynesville
Waynesville
  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.2 out of 5, Very good, 712 reviews
The price is CA $106
CA $117 total
includes taxes & fees
Apr 26 - Apr 27
Econo Lodge Waynesville

Property amenities

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • Gym
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No elevator (single-level property)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. Only bookings from non-local guests are accepted. Guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in. For guests' safety, the property includes a fire extinguisher in each accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

BEST WESTERN Smoky Mountain
BEST WESTERN Smoky Mountain Inn
BEST WESTERN Smoky Mountain Inn Waynesville
BEST WESTERN Smoky Mountain Waynesville
Best Western Smoky Mountain Hotel Waynesville
Best Western Waynesville
Waynesville Best Western
Smoky Mountain Waynesville
Best Western Smoky Mountain Inn Hotel
Best Western Smoky Mountain Inn Waynesville
Best Western Smoky Mountain Inn Hotel Waynesville

Best Western Smoky Mountain Inn Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 588 out of 1003 reviews
Rating 8 - Good. 297 out of 1003 reviews
Rating 6 - Okay. 82 out of 1003 reviews
Rating 4 - Poor. 18 out of 1003 reviews
Rating 2 - Terrible. 18 out of 1003 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Mary

Stayed 2 nights in Jan 2026

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff is always kind and helpful and the rooms are super clean and they have comfy beds.
Stayed 1 night in Jan 2026

10/10 Excellent

Brandy

Business traveller
Liked: Cleanliness, amenities
Clean room it’s so nice, staff was on but great place to stay
Stayed 1 night in Jan 2026

10/10 Excellent

James

Stayed 2 nights in Dec 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 2 nights in Jan 2026

8/10 Good

Melanie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean
Stayed 1 night in Dec 2025

8/10 Good

Chiranjeevi

Stayed 1 night in Dec 2025

2/10 Terrible

Roxanne

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Walls were so thin we could hear everything from the people next door. They were loud rude people and the hotel staff did not remove them. But even when they werent screaming you could still hear them talk and their toilett flush. Also the property wouldnt assist us with a refund, not that they had to but they could have for one of the nights in one of the 3 rooms we rented but they wouldnt budge on this and we were there for a funeral. Also this place is the farthest away from major areas such as maggie valley, cherokee or waynesville downtown. Days inn and econo lodge in better location.
Stayed 2 nights in Dec 2025

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, amenities
Yrs great clean experience staff was very helpful!!
Stayed 1 night in Nov 2025

10/10 Excellent

Lionel

Liked: Cleanliness, amenities
Amazing
Stayed 3 nights in Nov 2025

8/10 Good

Patty

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very nice
Stayed 3 nights in Nov 2025

8/10 Good

Melissa

Liked: Cleanliness, staff & service
The room was clean - as it is each time we stay here. However, this time I noticed the towels are looking old and the white has turned to a gray (not as clean) look
Stayed 1 night in Nov 2025

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service
Clean, comfortable room.
Stayed 4 nights in Nov 2025

4/10 Poor

Molly

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty and the drain in the shower did not drain. The bed was uncomfortable and the towels and sheets were thin. There was an empty paper bag and a note from the hotel that said to enjoy the complimentary popcorn, water, and cookies - but there wasn’t anything in the bag. When we asked the staff at the desk about it, she told us she didn’t know anything about it and then proceeded to turn around and walk away from us. You could also hear the traffic outside from our room. Would not recommend staying here.
Stayed 2 nights in Nov 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service
Decent and good location.
Stayed 1 night in Nov 2025

10/10 Excellent

Bruce L

Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless. Parking was great. It was cold outside but room was nice and warm.
Stayed 1 night in Nov 2025

10/10 Excellent

Jean Forrest

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Love the rooms and great breakfast!
Stayed 1 night in Sep 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, nice staff, relaxing space
Stayed 1 night in Nov 2025

10/10 Excellent

Deborah

Liked: Cleanliness
The room was clean and comfortable. The staff was average, not really friendly but I got checked in and out with little to no problems. Not as welcoming as they should be to incoming guests. Especially in NC where most people are very friendly.
Stayed 1 night in Oct 2025

10/10 Excellent

Kyle

Stayed 1 night in Nov 2025

10/10 Excellent

Donna

Stayed 1 night in Nov 2025

8/10 Good

Michael

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Average hotel
Stayed 1 night in Nov 2025

10/10 Excellent

Thomas

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful location, clean, spacious rooms, pleasant, courteous staff, reasonable rates, plenty of parking, decent breakfast. All in all, worked perfectly for our needs.
Stayed 2 nights in Nov 2025

8/10 Good

Brett

Stayed 2 nights in Oct 2025

10/10 Excellent

Brett

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean, great location, friendly staff. Will stay again!
Stayed 2 nights in Oct 2025