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Mercure Chester Abbots Well Hotel

4.0 star property
4-star spa hotel near Grosvenor Park

Choose dates to view prices

Photo gallery for Mercure Chester Abbots Well Hotel

Indoor pool, sun loungers
Double Room, 1 Double Bed (Compact)
Front of property
Daily buffet breakfast (GBP 17.95 per person)
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Free WiFi
  • Restaurant

Explore the area

View in a map
Whitchurch Road Christleton, Chester, England, CH3 5QL
  • Place, Vicars Cross Shopping Centre
    ‪20 min walk‬
  • Place, St Paul's Church
    ‪3 min drive‬
  • Place, Grosvenor Park
    ‪4 min drive‬
  • Airport, Liverpool (LPL-John Lennon)
    ‪36 min drive‬

Room options

View all photos for Classic Double Room, 1 Double Bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Classic Double Room, 1 Double Bed

8.0 out of 10
Very good
(51 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 2 Twin Beds

In-room safe, desk, iron/ironing board, free cribs/infant beds

Classic Room, 2 Twin Beds

7.2 out of 10
Good
(9 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Suite, 1 Double Bed

Superior Suite, 1 Double Bed

Superior Suite, 1 Double Bed

  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room (Classic)

Family Room (Classic)

Family Room (Classic)

7.4 out of 10
Good
(8 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Privilege, Double Room, 1 Double Bed

Privilege, Double Room, 1 Double Bed

Privilege, Double Room, 1 Double Bed

9.0 out of 10
Wonderful
(7 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, 1 Double Bed (Compact)

Double Room, 1 Double Bed (Compact)

Double Room, 1 Double Bed (Compact)

7.2 out of 10
Good
(27 reviews)
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Multiple Beds (2 Adults and 2 Children)

Family Room, Multiple Beds (2 Adults and 2 Children)

Family Room, Multiple Beds (2 Adults and 2 Children)

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

About the area

Chester

In Chester .Within 3 miles (5 km) of this Chester hotel, you'll find Grosvenor Park and Chester Cathedral. Chester City Walls and Chester Racecourse are also within 3 miles (5 km).

What's nearby

  • University of Law - Chester - 7 min walk - 0.7 km
  • Vicars Cross Shopping Centre - 20 min walk - 1.7 km
  • St Paul's Church - 3 min drive - 2.1 km
  • Queens Road Park - 3 min drive - 2.1 km
  • Grosvenor Park - 4 min drive - 2.7 km

Getting around

  • Bache Station - 7 min drive
  • John Lennon Airport (LPL) - 39 min drive

Restaurants

  • ‪The Oaklands - ‬5 min drive
  • ‪Sea Breeze - ‬16 min walk
  • ‪The Boathouse - ‬4 min drive
  • ‪The Cheshire Cat - ‬15 min walk
  • ‪Ginger Monkey - ‬2 min drive

About this property

Mercure Chester Abbots Well Hotel

4-star spa hotel near Grosvenor Park
Mercure Chester Abbots Well Hotel offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A children's pool, a fitness center, and spa services are also featured at the business-friendly Mercure Chester Abbots Well Hotel. Free self parking is available.

This 4-star Chester hotel is smoke free.

  • 126 guestrooms or units
  • Meeting rooms
  • Deli
  • Poolside lounge chairs
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Mercure Chester Abbots Well Hotel offers 126 accommodations with safes and coffee/tea makers. LED televisions come with satellite channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Chester hotel provides complimentary wireless Internet access. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Feelgood Club. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Similar properties

Fitness facility
Holiday Inn Chester - South by IHG
  • Pool
  • Pet friendly
  • Parking included
  • Restaurant
4.0 out of 5, Very good, 1,000 reviews
The price is CA $72
CA $87 total
includes taxes & fees
Mar 1 - Mar 2
Holiday Inn Chester - South by IHG

Property amenities

Family friendly

  • Children's pool
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Shopping
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • LED TV with digital channels

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Portable fan
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 15.00 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 17.95 per person
  • Pet fee: GBP 15.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Eurocard, Barclaycard, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Abbots Well Chester
Chester Abbots Well
Mercure Abbots Chester
Mercure Abbots Well
Mercure Abbots Well Chester
Mercure Abbots Well Hotel
Mercure Chester Abbots Well
Mercure Chester Abbots Well Hotel
Mercure Hotel Abbots Well
Mercure Hotel Chester Abbots Well
Mercure Chester Abbots Well
Mercure Chester Abbots Well Hotel Hotel
Mercure Chester Abbots Well Hotel Chester
Mercure Chester Abbots Well Hotel Hotel Chester

Mercure Chester Abbots Well Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 346 out of 1000 reviews
Rating 8 - Good. 306 out of 1000 reviews
Rating 6 - Okay. 164 out of 1000 reviews
Rating 4 - Poor. 102 out of 1000 reviews
Rating 2 - Terrible. 82 out of 1000 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

Reviews

4/10 Poor

Katie

Stayed 1 night in Nov 2025

10/10 Excellent

Gary

Stayed 1 night in Nov 2025

2/10 Terrible

a

Stayed 1 night in Oct 2025

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk staff were so incredibly friendly, they really made us feel welcome. The room was great, really comfortable bed and the bathroom was amazing! We stayed in the suite and it was worth it! The only thing is that it's a bit run down in places in the room and there was no plugs next to the bed but nothing major, overall had a really pleasant stay!
Stayed 1 night in Nov 2025

8/10 Good

Jonathan

Staff good and helpful
Stayed 2 nights in Oct 2025

10/10 Excellent

Terri

Liked: Cleanliness, property conditions & facilities
Clean rooms friendly staff had a really nice stay here thank you
Stayed 1 night in Nov 2025

8/10 Good

simon

Stayed 1 night in Nov 2025

8/10 Good

Lewis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Polite staff
Stayed 4 nights in Oct 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities
Staff were very helpful and courteous, the room was clean tidy and warm, the only downfall is that the shower could of done with a handle and not just the fosset from the ceiling.
Stayed 2 nights in Oct 2025

8/10 Good

Kirsty

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2025

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We enjoyed our stay in Chester. Our room was clean and well cared for. Staff were pleasant and helpful.
Stayed 3 nights in Oct 2025

10/10 Excellent

Zoe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Lovely breakfast and good choice
Stayed 1 night in Oct 2025

4/10 Poor

Ian

Travelled with partner
Liked: Amenities
Disliked: Cleanliness
Room wasn’t very clean found a discarded Costa coffee cup lid on the floor if they missed that whatels did they miss. Breakfast was very disorganised it’s like they were not expecting everyone for breakfast. Overall quite poor
Stayed 1 night in Oct 2025

4/10 Poor

Michael

Liked: Staff & service
Disliked: Property conditions & facilities
Hotel needs refurbishment.
Stayed 2 nights in Oct 2025

8/10 Good

Barry

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The stay for us was adequate, we thought it overpriced, the outside didnt look the best upkept however the inside of the hotel was a lot better but does require some decoration. We had an evening meal which was good, the breakfast was very good, the staff were very polite & professional but seemed to be understaffed. All in all a pleasing stay.
Stayed 1 night in Oct 2025

2/10 Terrible

Tina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wouldn’t stay again

Not clean. Pictures on wed site not the same in reality, very disappointed.
Stayed 2 nights in Oct 2025

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was a good size and very comfortable. Staff were very friendly and helpful. Only had breakfast but it was lovely and lots of choice. Very good value for money and would definitely go back if we were in chester again
Stayed 2 nights in Oct 2025

6/10 Okay

Christopher

Business traveller
Ok
Stayed 2 nights in Sep 2025

2/10 Terrible

Lorna

Disliked: Cleanliness, property conditions & facilities, room comfort
I didn't think it was fair to have a trainee working on their own on a busy Saturday afternoon. The showers were shocking in the pool area. I feel it was generally overpriced. The dehumidifier in the pool was incredibly loud. The room didn't offer much in the way of soundproofing. There was not a hairdryer in the room, even asking for one at reception I was not given one. The overall feel of the hotel felt tired, despite probably being cleaned it didn't feel it.
Stayed 1 night in Oct 2025

10/10 Excellent

Maurice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel friendly staff
Stayed 2 nights in Oct 2025

8/10 Good

Kamila

Stayed 2 nights in Sep 2025

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, the hotel is in desperate need of investment. The worst nights sleep ever had!! Due to inconsiderate guests, wafer thin walls, and very poor heating controls. The cleaning standards are something to do addressed, with the very basics, failing miserable. In addition to most staff ,failing to have any sense of urgency in performing there duties. The spa & pool area, requires a complete Overall, with only positive is usage included within the room rate. The restaurant is adequate if you have no desire for anything special, with the breakfast offering, certainly nothing special.
Stayed 1 night in Sep 2025

2/10 Terrible

lucy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Checked in ok started working at the desk, heard a noise at the door and another male guest lets himself into my room with a key . As a lone solo female traveller it’s not acceptable went down to reception with the guest and got told I had to change rooms. I refused and then got told I could stay put . Hardly any toilet paper had to go to reception twice to request more . Bathroom had a lot of mould. Dinner waited 45 mins from walking in to getting my order. Forgot to bring wine to the table . I never complain about a hotel but I won’t be staying here again
Stayed 1 night in Sep 2025

6/10 Okay

Simon

Stayed 1 night in Sep 2025

10/10 Excellent

Hannah

Stayed 1 night in Sep 2025