2/10 Terrible
Armandina
Travelled with family
Oct 4, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am writing to formally report a deeply unacceptable experience at the Waterbird Hotel during my recent stay, and I am demanding a full refund for the appalling conditions and the utterly disgraceful customer service I encountered.
On my first night, I stayed alone in the room (room 252, second floor), and everything seemed acceptable. However, when I returned the second night with a companion, we discovered something absolutely vile. A strong odor of feces became noticeable. When we checked under the covers of the second bed, we found dried, crusted poop stains on the comforter. This was not fresh; it was clearly an old and unhygienic mess that had been left there from a previous guest. I have photographic evidence of this and am prepared to share it with the Better Business Bureau and Hotels.com.
What made this situation even more intolerable was the behavior of your front desk staff. When I tried to explain this to him, he was immediately sarcastic, dismissive, and smirking at me. He questioned why we hadn’t noticed it the first night, which is irrelevant and insulting given the circumstances. I have stayed at this hotel many times, and I have never been treated so disrespectfully. His attitude was completely unprofessional and his refusal to offer a full refund is absolutely unacceptable.
Sleeping in a bed with someone else’s dried feces is not just disgusting, it’s a serious health risk. I demand a full refund for this stay, and I will be forwarding this complaint.
Armandina
Stayed 2 nights in Oct 2025