Note fondée sur 334 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,2 Service et personnel
3,1 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 mars 2024 sur Expedia
par un voyageur
Publié le 17 mars 2024 sur Expedia
Unfortunately, the website showed a pool, hot tub, and exercise room available. These were all closed and had been for some time. The room was clean, but clearly had been smoked in and the smell of deodorizers was very strong.
Commentaires de Gestion de l’hôtel
22 mars 2024 par Guest Relations, Gestion de l’hôtel
Dear Steven,We apologize for any miscommunication regarding the availability of our amenities. Moving forward, we will make sure that our offerings are reflected correctly across all of our platforms. Also, we will have housekeeping address the unpleasant air quality in your room. Thank you for your feedback.
par un voyageur
Publié le 11 mars 2024 sur Expedia
The drain in bathtub doesn't drain properly, no tissue paper, and coffee cup provided
par un voyageur
Publié le 9 mars 2024 sur Expedia
Lobby was nice, pool was not currently open/working, staff was super helpful and friendly
par un voyageur
Publié le 8 mars 2024 sur Expedia
Bad conditions
Commentaires de Gestion de l’hôtel
13 mars 2024 par Guest Relations, Gestion de l’hôtel
Dear Jose,We're sorry to hear that you didn't have a good time with us overall. The upkeep of our accommodations is one of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. We will be sure to discuss all of your comments internally and make improvements where necessary. It is our hope that you will consider giving us another chance soon.
par un voyageur
Publié le 8 mars 2024 sur Expedia
Toiler seat about to fall off. Needs paint. Smoke detectors covered with plastic bags. Water in bathroom would not come on. No tissue in the room. Cleaning… including vacuuming started at 6 am. No real breakfast as indicated. Restaurant closed
Commentaires de Gestion de l’hôtel
13 mars 2024 par Guest Relations, Gestion de l’hôtel
Dear Darren,We're sorry to hear that you didn't have a good time with us overall. Please accept our apologies for any disappointment in the upkeep of our accommodations, as this is incredibly important to us. All of your comments will be discussed internally and we'll work to make improvements where necessary. Please consider giving us another chance to impress you later down the road.
par un voyageur de Mondovi
Publié le 29 janv. 2024 sur Expedia
The room had a bad smell. They didnt clean the parking lot alot of slushy snow.
par un voyageur
Publié le 22 janv. 2024 sur Expedia
Very out dated. Room was clean but the tv wont work unless you have a way to watch off your phone. The wifi is weak so everything is constantly buffering. Had to call an uber to the tavern just to watch the game. Someone was in my room. Did no cleaning and could've stocked the 1 coffee packet for a three night stay but did nothing but be nosey. Why were you in my room? No privacy even with a do not disturb in the door. Heat is sub par and very noisey. Runs constantly and even when its not it still makes an unbelievable noise of creaking or dripping. NO POOL NO HOTTUB, NOTHING! So with no tv on top of it what the hell is there to do in this hotel? NOTHING!! ON ON TOP OF IT NO BREAKFAST!!! So sit and stare at the wall for 3 nights thanks a lot!!! Should be closed permanently!!!
Commentaires de Gestion de l’hôtel
26 janv. 2024 par Guest Relations, Gestion de l’hôtel
Dear Matthew,The cleanliness and upkeep of our accommodations are two of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. In addition, we apologize for any service concerns or disappointment with the amenities received. We take the privacy of our guests very seriously. All of your comments will be discussed internally, and we'll make improvements where necessary. Please consider giving us another chance soon; we know that we can impress you.
par un voyageur
Publié le 22 janv. 2024 sur Hotels
The lobby was clean and cute. Personnel was friendly and offered us that if we needed a ride back to the hotel after a night out, to call her and she would call us a cab. The rooms are nothing fancy but clean.
The lock to our room was sticking. The front desk person had to open our door when we got there and again later. Then the next day, my husband ran somewhere and i went to get ice down the hall and....i could not get back into my room. The front desk couldnt get the door open and had to call maintenance which was apparently in a different town. Long story short, we were given another room to watch tv while we waited to get into our room (full of our stuff). It took about 3 hours to get back into our room. We then switched rooms that wasnt as nice and had a smaller bed. We missed our noon reservation for a brewery tour. But the front desk kept us informed and was very apologetic. It wasnt her fault.
And, the restaurant/bar was closed which was a bummer.
Also, we had a smart tv in our second room and no one could figure out how to watch the big football game so we went somewhere else to watch that.
Would I stay there again? Maybe. It was very reasonably priced and off the beaten path.
par un voyageur
Publié le 21 janv. 2024 sur Expedia
Shower was not working properly. The TV was not good...missed the Packers game Vs. 49ers.
Commentaires de Gestion de l’hôtel
26 janv. 2024 par Guest Relations, Gestion de l’hôtel
Dear Chai,Thank you so much for your feedback. We're sorry to hear that you didn't have a good time with us, and we apologize for any issues with our amenities during your visit. We'll be sure to have our maintenance team look into your comments further and make improvements where necessary. Please consider coming back to join us again soon; we're confident we can impress you.
