Dishonest host contacted us directly and cancelled our booking hours before travel with some silly excuse about paying too much money in fees to the booking website. Of course AFTER taking a damage deposit and added pet fees and late checkout fees which they said was fully refundable however when asking for my money back said that they had 14 days to return deposits as per the terms and conditions however NEVER RETURNED my money and read all my messages to them before they blocked my number! Hotels dot com intervened and issued a refund however only in one key cash points as they themselves were unable to contact the thieving caravan owners! Steer clear of this property at all cost
I made the booking on behalf of a disabled mother and her 2 twin daughters in my role as her trustee using funds from her disabled person trust fund.
I complaint immediately at arrival, the situation got worse when the host accused the guest of trashing the caravan without any evidence and refused to refund the deposit.
The guest took pictures at arrival to proof that the caravan was so filthy you could call it inhabitable. The smell was so bad they felt unable to breathe without leaving the door open. The sofa was too dirty to sit on and most of the bad odour was coming from the sofa.
The cooker was rusty, shower had sand & mould. The curtains were on the floor, the beds were covered in stains and hair.
The carpets were badly stained, mouldy and the fridge and all appliancesâ surfaces were dirty.
I believe that the pictures I've posted speak louder than words (and in case the host is disputing the date they were taken, they are date stamped).
The guest was not in a position to afford to book alternative accommodation for 8 nights with her children and did not want to ruin their holiday by going home, so she had no alternative other than trying to make the best out of a very bad situation.
You can only call this a clever scam, offer rather cheap accommodation in a very bad state, accuse the guest right from the beginning of lying and withhold the deposit to make more money. Probably when the next guest arrives this scheme will start again.
AVOID!!!!!! TERRIBLE!!!
Disgusting!!! Avoid at all cost.
Upon arrival the caravan stunk
There was mould in the fridge with leftover food which had also gone mouldy
Wee in the toilet
No gas/water/electric upon arrival we had to wait for the owner to.tell us how to plumb this... after 2.5 hours of waiting.
The oven had no shelves for us to cook and only 1 hob worked.
We decided to leave within 3 hours of being there once we found alternative arrangement.
The owner refused to refund our 3 night stay aswell deeming it in acceptable condition.