Note fondée sur 15 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 août 2023 sur Expedia
Nous avons passés 4 nuits dans ce logement, nous étions 2 adultes et 2 enfants. Le logement est vraiment très bien situé pour visiter la ville. Malgré sa situation dans une cours intérieur, il est un peu bruyant à cause du bar qui est dans la rue.
Je conseille cet appartement qui est dans l'ensemble très bien, quelques détails à améliorer les toilettes bougent, la porte du congélateur ferme mal et la hotte ne fonctionne pas. (au vu du prix assez élevé, on ne devrait pas avoir ce type de problème)
Commentaires de Gestion de l’hôtel
29 août 2023 par Nelli, Gestion de l’hôtel
Dear Charlie,Thank you very much for staying with us, and we hope to host you again another time!
par un voyageur
Publié le 16 oct. 2023 sur Hotels
par un voyageur
Publié le 20 sept. 2023 sur Expedia
外のゲートの鍵が開かず困った。夜が遅かったので対応してもはえなかった。
Commentaires de Gestion de l’hôtel
22 sept. 2023 par Nelli, Gestion de l’hôtel
Dear guest, Thanks for staying with us, as mentioned we have double tested everything as well as building managament and other guests/residents are using this gate as well since it is closed from 6 pm each day. We have not discovered any issues- we hoped to talk to you as well as show you the correct use but unfortunately we could not get through.
par un voyageur
Disappointment, missing amenities
Publié le 7 juill. 2023 sur HotelsThe washer and dryer, which is listed as an amenity, are not available. Host did not respond to communications through hotels.com. Upon calling them, we were told to send a message.
Floors were creaking all over.
Shower had no pressure.
Commentaires de Gestion de l’hôtel
10 juill. 2023 par Nelli, Gestion de l’hôtel
Dear Guest,I am sorry to hear your disappointment, actually the apartment you booked do not have a washer or dryer, and is not listed for all the apartments. The one you booked I am afraid is without that amenity. Our line is for emergency calls and I am afraid they could not help you with this question for this reason and asked to send a message so we can quickly loom up the details of your booking:)Kind Regards
par un voyageur
Publié le 18 avr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
19 avr. 2023 par Nelli, Gestion de l’hôtel
Dear Trine,Thank you for staying with us and we do hope to see you again another time!
par un voyageur
Not Clean or Quiet
Publié le 13 janv. 2023 sur HotelsUnfortunately, I did not have a pleasant experience with this apartment. While the unit was easy to find and apartment features were as pictured, upon arrival, I found the unit to be quite dirty. The kitchen had smelly, spoiled food in the refrigerator and the bathroom had someone's black hair all over the sink, walls, and floor. It was late on the 2nd day of Christmas and I was exhausted from traveling for 2 sleepless days so I knew my quickest path to a shower and bed were to clean myself vs try to find somewhere else to stay. I alerted the host and did not hear back until I followed up a second time before my departure. They supposedly reached out but kind of hard to believe it's the only messages I didn't receive from them when I received all of the others pre check in / prior to checking out. They returned my cleaning fee at my request, which, after covering the cost of the cleaning supplies I had to purchase, I feel was hardly a concession. In addition, the walls / floors are extremely thin. Despite traveling with a sound machine turned on at full volume, I could not sleep through the loud noise traveling from other units. You can hear every word of their conversations and feel every step they take vibrate through the apartment. For the price I paid and the value I received, I feel I could have saved money and had a more pleasant experience elsewhere.
Commentaires de Gestion de l’hôtel
16 janv. 2023 par Nelli, Gestion de l’hôtel
Dear guest, We are sorry to hear you had an unpleasant stay. We are available and ready to help always, answer to all messages coming in for us within a short timeframe. We deeply apologise for any problems you experienced. We got a first message from you regarding any issues the day after your check in. As you mention we always answer to all messages that comes into our system within an hour at max, as we also did in your case. After your doubts of our answer we even checked up with our back- end team to see the messaging system, where it was clear that all our mails went through to this same email. Could you have missed this mail? In any case we are here and ready to help as best as we can if we are able to communicate. If for any reasons, there are no answers, please do call us or write on other platform. We would have been very happy to discuss and help you asap, have we known about the problems.Kind Regards
par un voyageur
Publié le 22 juill. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
23 juill. 2022 par Nelli, Gestion de l’hôtel
Dear guest,
We are sorry to see you have had a bad experience. We have never heard from you during your stay. We are here to help and please feel free to contact us with any questions/problem.
We hope to see you another time and provide you a better experience!
par un voyageur
Publié le 3 janv. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
4 janv. 2022 par Nelli, Gestion de l’hôtel
Dear Guest,
Thank you for the stay and the positive feedback! We are happy to see you have enjoyed the stay:)
Hope to see you again another time!
par un voyageur
Rekommenderas
Publié le 28 juill. 2021 sur HotelsJättebra boende i centrala Köpenhamn. Gångavstånd överallt. Perfekt för både familj och kompisgäng.
Smidig in-och utcheckning.
Kunde bli lite varmt på nätterna.
Commentaires de Gestion de l’hôtel
28 juill. 2021 par Nelli, Gestion de l’hôtel
Dear Guest,
Thank you very much for your stay! We are so happy that ypu have enjoyed it and really hope to see you again another time:)
Kind Regards
par un voyageur
Publié le 31 mai 2021 sur Hotels
Skøn lille lejlighed - fantastisk beliggenhed
Commentaires de Gestion de l’hôtel
1 juin 2021 par Nelli, Gestion de l’hôtel
Thank you so much for the great feedback!
Hope to see you again another time.
Kind Regards
