Ratings based on 220 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 23, 2023 on Hotels
Good location
Comment from Hotel Management
Sep. 24, 2023 by Paulo Rodrigo Silva, Hotel Management
Dear Mr. DavidOn behalf of the Luna Serra da Estrela team, I would like to thank you for your evaluation and comments that I shared with our employees. It was a pleasure for us to have your presence. We will do everything to ensure the continuous improvement of our services, so that we always live up to your expectations. We are waiting for you very soon Paulo Rodrigo SilvaGeneral Manager
by A traveller
Posted Sep. 22, 2023 on Hotels
Comment from Hotel Management
Sep. 24, 2023 by Paulo Rodrigo Silva, Hotel Management
Dear Mr. GrahamOn behalf of the Luna Serra da Estrela team, I would like to thank you for your evaluation and comments that I shared with our employees. It was a pleasure for us to have your presence. We will do everything to ensure the continuous improvement of our services, so that we always live up to your expectations. We are waiting for you very soon Paulo Rodrigo SilvaGeneral Manager
by A traveller
Posted Jul. 16, 2023 on Expedia
The only reason I chose this hotel was because of the AC but some how the AC only worked certain hours. At night was very hot but no AC. I called front desk many times but no help
Comment from Hotel Management
Jul. 28, 2023 by Paulo Rodrigo Silva, Hotel Management
Dear Mr. ChristopherThank you for your comment and stay at Luna Serra da Estrela. I made a point of sharing it with all our staff who are very grateful for his kindness.We are very happy to know that the service and quality of our Hotel were to your liking. We have also registered your suggestion and will certainly be taken into account to improve our service.We hope to have the pleasure of welcoming you again. Always available!Paulo Rodrigo SilvaGeneral Manager
by A traveller
Posted Jul. 14, 2023 on Expedia
Nos tivemos una experiencia excelente. O staff sempre cortes e atencioso. A localizacao foi propositadamente escolhida para nossa facil locomocao. As acomodocaoes e cafe da manha tambem muito bons. Com certeza recomendaremos. Obrigada!
Comment from Hotel Management
Jul. 28, 2023 by Paulo Rodrigo Silva, Hotel Management
Estimada Sra. KarenEm nome da equipa do Luna Serra da Estrela, gostaria de agradecer a sua avaliação e comentários. Estes são um aspeto fundamental para que possamos melhorar continuamente a nossa missão. Ficamos muito satisfeitos de que tenha desfrutado da sua estadia em pleno.Teremos todo o gosto em dar-lhe as boas-vindas novamente.Até breve! Paulo Rodrigo SilvaDiretor Geral
by A traveller
Nice stay in a beautiful place
Posted Jun. 22, 2023 on HotelsVery nice place and friendly staff. Amazing location with very good Portuguese restaurant close by
Comment from Hotel Management
Jun. 22, 2023 by Paulo Rodrigo Silva, Hotel Management
Dear Mrs. MarjorieOn behalf of the Luna Serra da Estrela team, I would like to thank you for your evaluation and comments. These are a fundamental aspect so that we can continuously improve our mission.We are very pleased that you enjoyed your stay to the full.We will be delighted to welcome you again.See you soon! Paulo Rodrigo SilvaGeneral Manager
by A traveller
Posted May 16, 2023 on Hotels
Comment from Hotel Management
May 17, 2023 by Paulo Rodrigo Silva, Hotel Management
Estimado Sr. DavidEm nome da equipa do Luna Serra da Estrela, gostaria de agradecer a sua avaliação e comentários. Estes são um aspeto fundamental para que possamos melhorar continuamente a nossa missão. Ficamos muito satisfeitos de que tenha desfrutado da sua estadia em pleno.Teremos todo o gosto em dar-lhe as boas-vindas novamente.Até breve! Paulo Rodrigo SilvaDiretor Geral
by A traveller from BRONX
Posted Feb. 26, 2023 on Expedia
Very nice hotel in the mountains, great breakfast with reserved times, room had a great view
Comment from Hotel Management
Feb. 27, 2023 by Marlise Lopes - Direção, Hotel Management
Dear Mr. AlanWe would like to thank you for your preference for Luna Serra da Estrela.It was a great pleasure to welcome you in our unit.We are also grateful for the time spent reviewing our unit, it is very gratifying for us to know that your stay meet your expectations, your feedback is very important to us as our main objective is to provide memorable experiences to our guests.We look forward to welcome you again in the near future Best regardsLuna Serra da Estrela Team****
by A traveller
Posted Jan. 15, 2023 on Hotels
Was very good experience and I recommend...I'm planning to come back
Comment from Hotel Management
Jan. 29, 2023 by Marlise Lopes - Direção, Hotel Management
Dear Mrs. MariaWe would like to thank you for your preference for Luna Serra da Estrela.It was a great pleasure to welcome you in our unit.We are also grateful for the time spent reviewing our unit, it is very gratifying for us to know that your stay meet your expectations, your feedback is very important to us as our main objective is to provide memorable experiences to our guests.We look forward to welcome you again in the near future.Best regardsLuna Serra da Estrela Team****
by A traveller
Posted Dec. 19, 2021 on Expedia
Expensive for what it has to offer!
Beware they charge for everything extra including stuff that should it be included for a 4 star hotel.
If a visit to the pool is in your mind be ready to pay for a towel, plus charge of 3euros for a swimming robe and also an extra 1.50 for a Swimming cap(bring your own to avoid charge) they are obligated. Also something that is unacceptable for a 4 star property is that they ask for deposit in cash in case none of those are returned back!
Will not go back to this property. In my modest opinion this hotel does not deserve a 4 star rating.
Extremely disappointed!
by A traveller
Posted Aug. 5, 2020 on Hotels
