4/10 Poor
Gary
Travelled with family
29 Dec 2022
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property is located in Date and is quite inconvenient overall. It is located in the middle of nowhere. However I guess all guests would arrive at the property in their own transport. It was disappointing because standard room did not offer private Onsen (description mentioned indoor onsen; however there’s a note in the room written in Japanese that the water coming out of the tap is the same kind of water in the onsen 😕); the overall amenities of the hotel is very very dated (they could have upgraded them whilst retaining its heritage/traditional aspect); the toilet “offers” multiple functions eg bidet, rinsing bottom etc however none of them worked; the sink was full of scums and was positioned so low that will suit a 3-year-old toddler; buffet dinner and breakfast were very very ordinary (didn’t give me an appetite to enjoy). Overall don’t be deceived by the grand reception hall as you’ll find it very disappointing once you head up to the room. Very disappointed by the amenities (without private onsen) and the price they charge. Way overpriced.