Wifi non exsistant, cold shower, Thai restaurant in the facility had Thai curry the signature dish of all Thai restaurants off the menu, it was only one night so no big deal
No hand and face towel have to deposit 500 for xtra key card ,we have medications to be refrigerated and we have to pay 500 pesos per night for refrigerator, wifi is very poor,food.in the buffet are the same everyday but the location is good but not the sorroundings.
The hotel was decent and the included breakfast buffet was nice as well. However, the wifi was terrible! When connected it was okay, it just kept disconnecting, and you have to log back in, over and over, really frustrating! The concierge put in a different code that lasted a few hours, then it dropped, and it was back to login in over and over again!
Points faibles : Service et personnel, confort de la chambre
can still improve
I understand this is a fairly new hotel, nevertheless in the service industry... "customer service" FOR ALL is the key. The hotel needs to improve in controlling the noise. You can hear people in the hallway talking loud at 2 am. Either they put signs on the hallway or they find a way to soundproof it. The staff, particularly the front desk, can be more attentive and sensitive to their guests. When I checked in, I waited for almost 10 minutes before I got attended to because the lady was on the phone and I guess the other receptionist was on a break because she was just at the back. When I checked out, instead of checking the room thoroughly, the receptionist asked me if I took the hangers.
Well the hotel itself is new no doubt but lacking a lots of things inside the room for example people usually or really need a place that you can relax even if itâs not luxury. 1) no coffee machine 2) no hair dryer we have to call and request and need to pay 150.00 pesos for 4 hrs? 3) although the staff are friendly but they still need more training example: most of the hotel that we stayed they always aproach the customer with drinks or hot face towels to warm their faces or clean their hands something like that, that way if you experience that kind of services the more will attract customers or clients in other words people will tell their friends and family and will recommend your hotel ( word of mouth baga) just my opinion donât get me wrong this is only my own observation either the management will comply for it or not. Thank you!