2/10 – Terrible
Mark F., Grand Island
20 avr. 2024
Points faibles : Propreté
RENTERS BEWARE!
After check-in, when asked about the cleanliness (via text), I mentioned that the unit as a whole was in poor/fair condition...the curtains had stains and didn't hang well, bedspreads were in poor condition, the couch was filthy and unfit for use. The furniture is old and dated, dirty and should be replaced. The door to the balcony was very difficult to open, and glass could use additional cleaning. Overall our experience with Vacasa was not good and we will not be using your services in the future. I contacted Vacasa Guest Experience Department about items that needed attention or repair - knowing it was not going to be done while in the unit, I asked for some monetary compensation for the inconveniences and was told they "looked in the unit" and there is "nothing wrong with it" and there would be no resolution. Overall, the entire property is in rough, very dated condition. Do not rent this unit.
Mark F.
Séjour de 3 nuits en mars 2024