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Best Western Palace Hotel & Casino

4.0 star property
4-star beachfront hotel with 2 restaurants

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Photo gallery for Best Western Palace Hotel & Casino

Drive along the scenic coastal road to the beach, lined with street lamps and offering stunning views of the sea.
Enjoy a serene ocean view from the dining area, where tables are set with fine linens and elegant seating.
Relax by the pool with clear views of the surrounding landscape, surrounded by lounge chairs and a lifeguard service.
Hotel Casino offers a stunning view of the surrounding area from its multiple floors.
Welcome to our reception area, featuring a reception desk, digital screen, and framed artwork.

Reviews

7.4 out of 10
Good

Popular amenities

  • Parking available
  • Bar

Explore the area

View in a map
Central Promenade, Douglas, England, IM2 4NA
  • Douglas Beach
    ‪1 min walk‬
  • Palace Casino
    ‪1 min walk‬
  • Tynwald
    ‪19 min walk‬
  • Isle of Man (IOM)
    ‪16 min drive‬

Room options

View all photos for Standard Room, 2 Twin Beds, Non Smoking, Sea View

Two beds with matching headboards and checkered bedspreads, a nightstand, desk, and flat-screen television.

Standard Room, 2 Twin Beds, Non Smoking, Sea View

8.0 out of 10
Very good
(9 reviews)
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Sea View

Relax in a spacious room with a large bed, sofa, and a small table by the window.

Deluxe Room, 1 King Bed, Non Smoking, Sea View

7.8 out of 10
Good
(11 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking

Relax in a cozy retreat with a large bed, wooden headboard, and a view of the surrounding forest.

Deluxe Suite, 1 King Bed, Non Smoking

  • 16 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Relax in a cozy retreat with a large bed, wooden headboard, and a view of the surrounding forest.

Standard Room, 1 Double Bed, Non Smoking

7.2 out of 10
Good
(13 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Two single beds, a desk with a flat-screen TV and telephone, and a window with a view.

Standard Room, 2 Twin Beds, Non Smoking

7.4 out of 10
Good
(9 reviews)
  • 15 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking, Sea View

Relax in a spacious room with a large bed, wooden desk, and a comfortable chair.

Standard Room, 1 Double Bed, Non Smoking, Sea View

7.0 out of 10
Good
(10 reviews)
  • Sleeps 2
  • 1 Double Bed

About the area

Douglas

Beachfront retreat .You'll be steps from Palace Casino and a 5-minute walk from Douglas Beach. Also, Douglas Bay Horse Tramway is within half a mile (1 km) and Gaiety Theatre is within 2 miles (3 km).

What's nearby

  • Douglas Beach - 1 min walk - 0.2 km
  • Palace Casino - 1 min walk - 0.2 km
  • Gaiety Theatre - 13 min walk - 1.1 km
  • Tynwald - 19 min walk - 1.6 km
  • Manx Museum - 19 min walk - 1.6 km

Getting around

  • Douglas Ferry Station - 7 min drive
  • Snaefell Mountain Railway Bungalow Station - 13 min drive
  • Isle of Man (IOM) - 23 min drive

Restaurants

  • ‪Jaks Bar & Steakhouse - ‬15 min walk
  • ‪The Woodbourne - ‬20 min walk
  • ‪Terrace Chippy & Diner - ‬20 min walk
  • ‪Victoria Grill - ‬3 min drive
  • ‪Sam Webbs - ‬13 min walk

About this property

Best Western Palace Hotel & Casino

4-star beachfront hotel with 2 restaurants
Best Western Palace Hotel & Casino offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business center and meeting rooms are available. A casino, a hot tub, and a sauna are also featured at the business-friendly Best Western Palace Hotel & Casino. Parking is available for a fee.

  • 1 building
  • 133 guestrooms or units
  • 3 levels
  • 2 dining venues
  • Meeting rooms
  • Built in 1965
  • Casino
  • Deli
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • Bar or lounge
Best Western Palace Hotel & Casino offers 133 accommodations with safes and coffee/tea makers. LED televisions come with digital channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Douglas hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa.

Languages

English, Filipino, French, Italian, Polish, Portuguese, Spanish

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  • Free WiFi
  • Restaurant
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4.2 out of 5, Very good, 827 reviews
The price is CA $189
CA $198 total
includes taxes & fees
Aug 18 - Aug 19
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Property amenities

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 4 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: GBP 12.95 per person
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Things to do

  • Casino
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • LED TV with digital channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 12.95 per person
  • Self parking fee: GBP 4 per day
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and Barclaycard. Cash is not accepted. 

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

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Best Western Palace Hotel & Casino Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 191 out of 896 reviews
Rating 8 - Good. 351 out of 896 reviews
Rating 6 - Okay. 235 out of 896 reviews
Rating 4 - Poor. 83 out of 896 reviews
Rating 2 - Terrible. 36 out of 896 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Tony

Travelled with group
Liked: Cleanliness, staff & service
Typical best western hotel, run down in lots of areas, threadbare corridor carpets etc but the room was clean and the bed was comfortable. Expensive for what it is but adequate for a night or two! Has its own parking behind the hotel which is useful for parking motorbikes etc from plain view.
Stayed 1 night in May 2025

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the whole experience staff were brilliant all of them
Stayed 3 nights in Apr 2025

6/10 Okay

Michael

Liked: Cleanliness, staff & service
The building is now very tired and would benefit from a complete refurbishment. It would probably be better to demolish it and start again. The staff were very cheerful and then rooms very clean. The breakfasts were very good.
Stayed 7 nights in Apr 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Very clean,ideally situated,friendly and helpful staff but boy does it need a referb !!!Worn carpets etc. Aside from that i would recomend it.
Stayed 1 night in Apr 2025

8/10 Good

Harsh

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, room comfort
It was good.
Stayed 3 nights in Apr 2025

8/10 Good

Richard

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

2/10 Terrible

Ken

Stayed 2 nights in Apr 2025

6/10 Okay

Kevin

Business traveller
Liked: Cleanliness, staff & service, room comfort

March 2025 visit

Good service, hotel and facilities (espially showers) coyld donwith modernising
Stayed 1 night in Mar 2025

2/10 Terrible

Niamh

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor

Really poor service throughout. Hotel is tired and very dated. Staff were unwilling to help particularly over the phone. Won’t be returning.
Stayed 1 night in Mar 2025

4/10 Poor

Niamh

Stayed 1 night in Mar 2025

10/10 Excellent

Motocom Ltd

Stayed 4 nights in Mar 2025

4/10 Poor

Michael Charles

Travelled with partner
Disliked: Cleanliness
most staff were good and friendly receptionist was not helpful at all whole interior was tired carpets badly worn in places 2 phones in room only one worked on trying no one answered anyway neither of them worked in emergency they would have been useless bed linen and replenishment of tea/ coffee every third day was an inconvenience
Stayed 3 nights in Mar 2025

4/10 Poor

Niamh

Business traveller
Disliked: Staff & service, property conditions & facilities

Tired and dated

This hotel needs a significant upgrade. It’s very tired and dated. Staff were stretched and therefore less helpful that what you’d expect especially on the phone prior to booking as if anything requested was a bother to them. I won’t be returning.
Stayed 1 night in Mar 2025

8/10 Good

Douglas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whilst it may feel a little dated and can be a little noisy in the evening, the facilities are good, and well kept. The beds were firm but comfortable and the pool & spa were very enjoyable. It’s also well positioned over the bay and within easy walk of the heart of Douglas.
Stayed 2 nights in Mar 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities
Good
Stayed 1 night in Feb 2025

8/10 Good

Abu

Stayed 2 nights in Dec 2024

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Food was very poor
Stayed 2 nights in Jan 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not great hotel

Best western - [ ] Rude and unfriendly front desk staff - [ ] The hotel cards are awful and get deactivated immediately - [ ] Friendly manger- said it’s been updated coming in 12 months? - [ ] Whole hotel- Aged, ripped carpets - [ ] Rooms- haven’t been updated in 20 years - [ ] Poor photos on websites - [ ] Why twin rooms? They should have doubles? - [ ] There should be off season, tourist discounts - [ ] The irons are old and dated - [ ] You need to give a cash deposit for the towels at the pool - [ ] The hotel keys get deactivated all the time - [ ] Broken shower rod hangers - [ ] Dirty bath mat - [ ] WiFi- no internet connection- 1-2 bars, slow- mentioned something on December 11 and he mentioned because there’s a lot of people in the hotel. Which obviously makes no sense. - [ ] Sheets dirty, Hairs in the bed - [ ] Carpets in the hall are ripped, they used tape that peeled - [ ] Dirty cups, when they turned the room over
Stayed 4 nights in Dec 2024

10/10 Excellent

PAUL, Isle of Man

Stayed 1 night in Dec 2024

8/10 Good

Calum

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Nice enough

Nice enough hotel but dated round the edges Wifi in need of an upgrade too
Stayed 2 nights in Dec 2024

8/10 Good

Carol

Stayed 2 nights in Nov 2024

10/10 Excellent

Kenny, Leicester

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideally located
Stayed 1 night in Oct 2024

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 1 night in Nov 2024