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The Empress Hotel

4.0 star property
4-star beachfront hotel near Douglas Beach

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Photo gallery for The Empress Hotel

Interior
Reception
Front of property
Classic Twin Room
Beach/ocean view

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Laundry

Explore the area

View in a map
Central Promenade, Douglas, England, IM2 4RA
  • Place, Douglas Beach
    ‪1 min walk‬
  • Place, Palace Casino
    ‪4 min walk‬
  • Place, Gaiety Theatre
    ‪7 min walk‬
  • Airport, Isle of Man (IOM)
    ‪15 min drive‬

Room options

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

8.0 out of 10
Very good
(21 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double Room, Sea View

Executive Double Room, Sea View

Executive Double Room, Sea View

8.8 out of 10
Excellent
(16 reviews)
  • 28 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Single Room, 1 Twin Bed

Classic Single Room, 1 Single Bed | Property amenity

Classic Single Room, 1 Twin Bed

8.0 out of 10
Very good
(12 reviews)
  • 12 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Executive Double or Twin Room, 1 Bedroom, Sea View

Executive Double or Twin Room, 1 Bedroom, Sea View

Executive Double or Twin Room, 1 Bedroom, Sea View

9.2 out of 10
Wonderful
(12 reviews)
  • 28 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Classic Twin Room

Classic Twin Room

Classic Twin Room

7.6 out of 10
Good
(5 reviews)
  • 17 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Triple Room

Family Triple Room

Family Triple Room

7.6 out of 10
Good
(4 reviews)
  • 19 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Executive Suite, 1 Bedroom, Sea View

Executive Suite, 1 Bedroom, Sea View

Executive Suite, 1 Bedroom, Sea View

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Panoramic Penthouse, Sea View

Panoramic Penthouse, Sea View

Panoramic Penthouse, Sea View

8.0 out of 10
Very good
(4 reviews)
  • 49 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double or Twin Room, 1 Bedroom, Sea View

1 bedroom, desk, blackout drapes, iron/ironing board

Deluxe Double or Twin Room, 1 Bedroom, Sea View

8.0 out of 10
Very good
(4 reviews)
  • 20 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Classic Double or Twin Room

Classic Double or Twin Room

Classic Double or Twin Room

  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

About the area

Douglas

On the beach.Your stay at this Douglas hotel places you within a 10-minute walk of Douglas Beach and Palace Casino. Also, Gaiety Theatre is within half a mile (1 km) and Manx Museum is within 2 miles (3 km).

What's nearby

  • Douglas Beach - 1 min walk - 0.0 km
  • Palace Casino - 4 min walk - 0.4 km
  • Gaiety Theatre - 7 min walk - 0.7 km
  • Manx Museum - 13 min walk - 1.1 km
  • Tynwald - 13 min walk - 1.1 km

Getting around

  • Douglas Ferry Station - 17 min walk
  • Snaefell Mountain Railway Laxey Station - 18 min drive
  • Isle of Man (IOM) - 22 min drive

Restaurants

  • ‪Frank Matcham’s - ‬6 min walk
  • ‪Sam Webbs - ‬7 min walk
  • ‪Marmaris - ‬3 min walk
  • ‪Cafe Villa - ‬6 min walk
  • ‪Best Kebab - ‬9 min walk

About this property

The Empress Hotel

4-star beachfront hotel near Douglas Beach
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

Business amenities include a business center and meeting rooms. Event space at this hotel measures 2497 square feet (232 square meters) and includes conference space. The business-friendly The Empress Hotel also features a vending machine, a garden, and dry cleaning/laundry services.

This Victorian Douglas hotel is smoke free.

  • 104 guestrooms or units
  • 4 levels
  • Meeting rooms
  • 2497 sq ft of conference space
  • 232 sq m of conference space
  • Buffet breakfast (free)
  • Deli
  • Business facilities
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Garden
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Empress Hotel offers 104 accommodations with coffee/tea makers and hair dryers. 40-inch LED televisions come with satellite channels.

This Douglas hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

Similar properties

On the beach
Best Western Palace Hotel & Casino
  • Pool
  • Hot tub
  • Spa
  • Free WiFi
3.7 out of 5, Good, 924 reviews
The price is CA $108
CA $113 total
includes taxes & fees
Dec 1 - Dec 2
Best Western Palace Hotel & Casino

Property amenities

Family friendly

  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 40-inch LED TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 15.0 per night.
  • Cribs (infant beds) are available for GBP 15.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: GBP 15.0 per night
  • Rollaway bed fee: GBP 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Empress Hotel Douglas
Empress Douglas
The Empress Hotel Hotel
The Empress Hotel Douglas
The Empress Hotel Hotel Douglas

Reviews

The Empress Hotel Reviews

8.4

Very good

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 343 out of 847 reviews
Rating 8 - Good. 361 out of 847 reviews
Rating 6 - Okay. 94 out of 847 reviews
Rating 4 - Poor. 28 out of 847 reviews
Rating 2 - Terrible. 21 out of 847 reviews

Reviews

10/10 Excellent

Douglas

Stayed 2 nights in Aug 2025

8/10 Good

Jawwad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Teresa

Stayed 3 nights in Jul 2025

6/10 Okay

Richard

Stayed 5 nights in Jul 2025

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The
Stayed 1 night in Jul 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

4/10 Poor

Chistine

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Too warm, too uncomfortable

Room was excessively warm with no air condition. Blankets were far too thick. Required having windows open - and loads of noise outside on the street from crowds of people outside being heard when trying to sleep. Bed was hard and difficult to relax in. Just an overall challenge to sleep / enjoy.
Stayed 3 nights in Jul 2025

10/10 Excellent

Dorothea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel on the seafront
Stayed 4 nights in Jul 2025

8/10 Good

Maurice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Jul 2025

8/10 Good

Peter

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast options were excellent
Stayed 1 night in Jul 2025

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely clean hotel

Lovely stay at this hotel. Stayed for a couple of nights for a quick visit to the island for the first time. Location is brilliant...on the seafront and we paid extra for sea view...well worth it. The rrom was large and well positioned...and very clean and comfy. The breakfast was as expected with lots on offer and very well stocked. The only annoyance is the parking outside...yes its free but only for 16hrs max in one spot then you have to move to another spot (even if its next along) to reset the time. But thats not the hotels fault its the local parking laws and only a small inconvenience - there was always a slot available right outside the hotel thankfully.
Stayed 2 nights in Jul 2025

8/10 Good

KEITH

Liked: Cleanliness, staff & service

Great Breakfast

Room was fine although a bit small and had a view of a wall. Breakfast was excellent and really well organised. Probably the most efficient hotel buffet breakfast experience that I have ever had.
Stayed 3 nights in Jul 2025

6/10 Okay

Brian

Travelled with partner
Liked: Cleanliness
The room that we had was a sea view room and was of a good size. The bed was a Queen size bed and had a comfortable matrass. The main problem was that we had a toilet that would not flush. Though we complained twice and were told it would be attended to it still did not work. On complaining again on checking out the duty manager told me I did not know how to flush a toilet and accused me of lying ( the inference to reduce the bill). Never have I encountered such rudeness from a hotel manager.
Stayed 4 nights in Jul 2025

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with two different eating areas. It's in the Central Promenade area of Douglas, with views over the bay.
Stayed 4 nights in Jun 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2025

10/10 Excellent

Janet

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The tv was difficult to use as no instructions and toilet didn't flush very well. Staff were very friendlt especially JM and the breakfast was perfect. The meals were reasonably priced and tasty. The hotel is very convenient for all activities.
Stayed 5 nights in Jun 2025

6/10 Okay

Andrew

Stayed 2 nights in Jun 2025

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice sea view rooms

Nice hotel on Douglas bay , lovely breakfast buffet with quality produce, nice evening food , perhaps a bit more entertainment at night other than pianist but overall good experience
Stayed 5 nights in Jun 2025

10/10 Excellent

Pamela

Liked: Cleanliness, property conditions & facilities
The food was excellent and the staff were always on hand to help. A well run hotel
Stayed 5 nights in Jun 2025

4/10 Poor

Mike

Stayed 4 nights in Jun 2025

10/10 Excellent

Margaret

Liked: Amenities
Very very good they go all out to make sure you’re stay goes with no problems food and staff excellent restaurants good food and good service rooms great would recommend to anyone
Stayed 5 nights in Jun 2025

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Good for walking breakfast was good staff good
Stayed 4 nights in Jun 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable hotel.

Very good standard comfortable hotel in heart of Central Promenade. Attentive staff in all parts.
Stayed 3 nights in Jun 2025

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay! Good location on the beach in walking distance of restaurants and relatively easy to park on the street. Friendly staff, and great food at the restaurant. Breakfast was solid too with the option of kippers to go with a full-English-type spread. Would recommend!
Stayed 3 nights in May 2025