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Crowne Plaza Festival City by IHG

5.0 star property
Family-friendly 5-star hotel near Dubai Festival City Mall

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Photo gallery for Crowne Plaza Festival City by IHG

Serves lunch, dinner, and brunch
Outdoor pool, open 7:00 AM to 8:00 PM, pool umbrellas, sun loungers
Exterior
Couples treatment rooms, hot tub, body treatments, prenatal massages
View from room

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Bar
  • Spa

Explore the area

View in a map
Dubai Festival City, Dubai
  • Dubai Creek
    ‪6 min walk‬
  • Dubai Festival City Mall
    ‪8 min walk‬
  • City Centre Deira
    ‪5 min drive‬
  • Dubai (DXB-Dubai Intl.)
    ‪4 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(24 reviews)
  • 31 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Waterfront View)

1 bedroom, minibar, in-room safe, desk

Premium Room, 1 King Bed (Waterfront View)

9.0 out of 10
Wonderful
(2 reviews)
  • 36 sq m
  • Water view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds (Waterfront View)

1 bedroom, minibar, in-room safe, desk

Standard Room, 2 Twin Beds (Waterfront View)

8.8 out of 10
Excellent
(5 reviews)
  • 33 sq m
  • Water view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room

1 bedroom, minibar, in-room safe, desk

Standard Room

9.6 out of 10
Exceptional
(18 reviews)
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite (Diplomatic)

1 bedroom, minibar, in-room safe, desk

Suite (Diplomatic)

  • 120 sq m
  • Water view
  • Sleeps 4
  • 1 Twin Bed

View all photos for Standard Room, 2 Twin Beds

1 bedroom, minibar, in-room safe, desk

Standard Room, 2 Twin Beds

9.2 out of 10
Wonderful
(5 reviews)
  • 31 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 1 Bedroom (Waterfront View)

Suite, 1 Bedroom (Waterfront View)

Suite, 1 Bedroom (Waterfront View)

9.6 out of 10
Exceptional
(4 reviews)
  • 83 sq m
  • Water view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Waterfront View)

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed (Waterfront View)

9.4 out of 10
Exceptional
(22 reviews)
  • 33 sq m
  • Water view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room (Waterfront View)

1 bedroom, minibar, in-room safe, desk

Standard Room (Waterfront View)

  • 34 sq m
  • Water view
  • Sleeps 2
  • 1 Twin Bed

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About the area

Dubai

Dubai Festival City stay.With a stay at this Dubai Festival City hotel, you'll be within a 10-minute walk of Dubai Festival City Mall.

What's nearby

  • Dubai Creek - 6 min walk - 0.6 km
  • Dubai Festival City Mall - 8 min walk - 0.7 km
  • City Centre Deira - 5 min drive - 4.1 km
  • Dubai World Trade Centre - 7 min drive - 8.4 km
  • Dubai Mall - 8 min drive - 9.6 km

Getting around

  • GGICO Station - 5 min drive
  • Dubai Intl. Airport (DXB) - 11 min drive

Restaurants

  • ‪Intercontinental Club Lounge - ‬1 min walk
  • ‪Marks & Spencer Cafe - ‬5 min walk
  • ‪Hard Rock Cafe - ‬5 min walk
  • ‪مطعم ومقهى الفنار - ‬14 min walk
  • ‪كوستا كوفي - ‬13 min walk

About this property

Crowne Plaza Festival City by IHG

Family-friendly 5-star hotel near Dubai Festival City Mall
Crowne Plaza Festival City by IHG offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center, 11 meeting rooms, and limo/town car service. A children's pool, a hot tub, and a sauna are also featured at the luxury Crowne Plaza Festival City by IHG. An area shuttle within 10 kilometers, a train station pick-up service, and a train station drop-off service are free. Self parking and valet parking are free.

This 5-star Dubai hotel is smoke free.

  • 316 guestrooms or units
  • 19 levels
  • Deli
  • Kid's club (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Crowne Plaza Festival City by IHG offers 316 accommodations with minibars and safes. Plasma televisions are featured in guestrooms. Bathrooms include shower/tub combinations, bathrobes, slippers, and bidets.

This Dubai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Spa InterContinental has 10 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and detox wraps. The spa is equipped with a hot tub.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Languages

Arabic, Chinese (Mandarin), English, Filipino, French, German, Hindi, Italian, Portuguese, Romanian, Russian, Spanish, Turkish

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  • Spa
  • Parking included
  • Free WiFi
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includes taxes & fees
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Property amenities

Family friendly

  • Children's club (surcharge)
  • Children's pool
  • Free area shuttle
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free area shuttle up to 10 km
  • Free train station pick-up and drop-off shuttle from 6:00 AM to midnight
  • Train station shuttle at scheduled times
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; AED 112 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Bicycle storage
  • Children's club
  • Children's pool
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible train station shuttle
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchairs on site

Room amenities

Entertainment

  • Plasma TV with premium channels

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AED 150.0 per stay.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AED 112 per person
  • Rollaway bed fee: AED 150.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Carte Blanche, Eurocard, debit cards, and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Pool access available from 7:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Crowne Plaza Festival
Crowne Plaza Festival City
Crowne Plaza Festival City Dubai
Crowne Plaza Festival City Hotel
Crowne Plaza Festival City Hotel Dubai
Festival City Crowne Plaza
Crowne Plaza Dubai Festival City Hotel Dubai
Crowne Plaza Festival City
Crowne Plaza Festival City by IHG Hotel
Crowne Plaza Festival City by IHG Dubai
Crowne Plaza Festival City an IHG Hotel
Crowne Plaza Festival City by IHG Hotel Dubai

Crowne Plaza Festival City by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 715 out of 1003 reviews
Rating 8 - Good. 227 out of 1003 reviews
Rating 6 - Okay. 34 out of 1003 reviews
Rating 4 - Poor. 16 out of 1003 reviews
Rating 2 - Terrible. 11 out of 1003 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

STACY A

Liked: Staff & service
Stayed 9 nights in Jul 2025

10/10 Excellent

STACY A

Stayed 9 nights in Apr 2025

8/10 Good

david

Stayed 1 night in Apr 2025

10/10 Excellent

Faysel, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel
Stayed 3 nights in Apr 2025

10/10 Excellent

Jean-Pierre

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel well located & a good wall
Stayed 7 nights in Apr 2025

8/10 Good

Musa

Stayed 3 nights in Mar 2025

10/10 Excellent

Lumen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at the Crowne plaza in Dubai! Everyone was nice, welcoming and friendly. Will return again
Stayed 8 nights in Mar 2025

10/10 Excellent

Simranjot

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 8 nights in Mar 2025

10/10 Excellent

Ewan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A wee treat

Stayed for 2 nights after visiting family in Dubai. Arrived early which didn’t seem to matter as we were checked in immediately. Very friendly and helpful staff, the room with view over the creek was amazing and extremely comfortable. The pools were brilliant and clean. Good location if you want shopping, it’s next to festival mall. Great break all round 😎
Stayed 2 nights in Mar 2025

10/10 Excellent

Kenyatto

Stayed 2 nights in Mar 2025

8/10 Good

Joao, Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel muito bom ! Tudo quase perfeito tirando o cheiro de mofo que tinha no quarto. Café da manhã maravilhoso com todas as opções. Fácil estacionamento sem custo adicional.
Stayed 7 nights in Mar 2025

10/10 Excellent

Dina

Liked: Cleanliness, staff & service, property conditions & facilities
Best breakfast buffet on the planet. Staff are top quality.
Stayed 2 nights in Mar 2025

10/10 Excellent

Nicaurys

Liked: Cleanliness, staff & service, property conditions & facilities
Property is in a good location.
Stayed 3 nights in Mar 2025

2/10 Terrible

Erline, Tampa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than the location being good, I wouldn’t recommend. We were told by Crowne that breakfast would be available for the first two mornings at the Intercontinental Hotel next door. What wasn’t made clear was that the room actually came with breakfast for three and not just for two. Something was destined to go wrong and it did! We paid for one additional breakfast on the first day of our five day stay at Crowne. We notified management of the issue the next morning. Yet, our Check Out was delayed and flight almost missed on account of management’s inefficiency to refund the 145 AED in a timely manner. The hovering waitresses at Crowne also made the mealtime experience very uncomfortable as you felt rushed so they could clear the table. Plus, the food was just ok compared to the other hotel. We also never got towels for 3 and constantly had to call down for the extra towels. Crowne does NOT have microwaves. Also, your travel power adapter may NOT be compatible to their outlets and the outlets are in obscure areas if compatible.
Stayed 5 nights in Mar 2025

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bättre kan det inte bli!

Allt man kan önska och med utsikt över Dubai creek om man inte vill bo nära stranden men hotellets shuttel går varje dag till Kitebeach om man vill dit.
Stayed 7 nights in Feb 2025

10/10 Excellent

Ovais

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a very enjoyable stay at Crowne Plaza, Festival City. Festival City itself is served by a small boat to and from Creek harbour and then a walk to Creek metro station. It would be better if the green metro line was connected all the way to this part of Dubai. The hotel itself was very good. The only slight negative is that breakfast options are not as extensive as other hotels, I have stayed in, when in Dubai. However, buffet dinner at the Anise restaurant is out of this world. The hotel staff are all super friendly and really cannot do enough for guests. I would not put anyone of staying here as its very convenient for Festival City mall if you want to eat out or go shopping.
Stayed 4 nights in Feb 2025

8/10 Good

moshe

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Dec 2024

8/10 Good

adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

4/10 Poor

Damian

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Stephen Roger

Stayed 7 nights in Jan 2025

8/10 Good

Fischer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

CHINTAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

10/10 Excellent

Sheik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2024

8/10 Good

Anthony

Stayed 3 nights in Dec 2024