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4.7 out of 5

"Excellent location, very clean and staff with an A in courtesy and service. Very detail oriented. I highly recommend this option. " More

By a verified traveller on Fri 24 Nov 2023

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Hotel Description

5-star luxury hotel near Emaar Square, connected to a shopping center

Downtown Dubai stay

Within a 10-minute walk of this Downtown Dubai hotel, you'll find Emaar Square and Dubai Mall. Burj Khalifa and Dubai Opera are also within half a mile (1 km).

Poolside dining

A full-service spa, 5 restaurants, and 2 outdoor pools are all featured at this luxury hotel. There's fun for all ages with a free kid's club and a playground, and free supervised childcare is an added bonus. Unwind with a drink at one of the 3 bars/lounges and enjoy free perks like free self parking and a beach shuttle.

Luxury Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
CA $217* Per night/room 31 Mar. - 1 Apr.

Luxury Room, 1 King Bed, Business Lounge Access, View (Burj Khalifa View)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Le Petit Prince Kids & Family Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Luxury Room, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Room, 1 King Bed, View (Burj Khalifa View)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Room, 2 Single Beds, Business Lounge Access, View (Burj Khalifa View)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Sofitel Dubai Downtown ratings based on 6 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Sofitel Dubai Downtown

Everyone (3) Couples (1) Family (1)
5 out of 5
Excellent location, very clean and staff with an A in courtesy and service. Very detail oriented. I highly recommend this option.

Posted by on 24 Nov. 2023

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Comment from Hotel Management

24 Nov. 2023 by Guest Experience Manager

Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Warm regards,Lusine IskandaryanGuest Experience Manager Sofitel Dubai Downtown

4 out of 5
Loved the staff! So accommodating for all of our needs. From concierge to the front desk to the bell boys. So awesome. Very clean. Stingy with smaller hand towels and face towels but generous with bath towels lol. Loved the glass water unlimited refills. Loved the coffee and tea maker in the room and the breakfast was phenomenal. The ONLY dislike was that there were no walkable restaurants. That is my only complaint. Everything else was 10's across the board. There are select limited options to eat at the hotel but we like to explore sometimes too; especially since Dubai is so safe.

Posted by , from ST LOUIS on 17 May 2023

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Comment from Hotel Management

17 May 2023 by Guest Experience Manager

Dear Valued Guest,It was a pleasure to read your posting on the platform, following your recent stay with us. As you noted, we have a wonderful team of 'Heartists' who genuinely want each and every guest to spend wonderful time in our amazing Hotel! We believe that it is the people that make the real difference by their kind gestures and thoughtful approach.We hope we will have the pleasure of welcoming you back soon.Warm regards,Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown

4 out of 5
Pros: Free glass bottled water daily and they give you as much as you want. Very friendly staff to assist you with all of your questions. Very nice room and clean facilities. Cons: Towels. We seemed to have issues getting hand and face towels but they were very accomodating once we were able to express what we wanted as it was likely a language barrier. Hotel is not walkable to anything other than the sky walk to the mall.

Posted by , from ST LOUIS on 13 May 2023

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Comment from Hotel Management

15 May 2023 by Guest Experience Manager

Dear Valued Guest,We very much appreciate your comments regarding your recent experience at Sofitel Dubai Downtown.It is always a pleasure to receive positive feedback. We are happy that the services provided by our dedicated 'Heartists' exceeded your expectations and you had a wonderful experience with us. We look forward to having you back soon!Warm regards,Lusine IskandaryanGuest Experience Manager Sofitel Dubai Downtown

5 out of 5

Posted by on 3 Mar. 2023

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Comment from Hotel Management

31 Mar. 2023 by Guest Experience Manager

Dear Valued Guest, We would like to thank you for taking the time to post your review regarding your recent experience at Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback and we look forward to welcoming you back soon. Warm regards, Lusine Iskandaryan Guest Experience ManagerSofitel Dubai Downtown

5 out of 5
Amazing location and staff. A Dubai must stay

Posted by on 7 Apr. 2022

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Comment from Hotel Management

21 Dec. 2022 by Guest Experience Manager

Dear Valued Guest,Thank you for taking your time to rate and review your recent stay at Sofitel Dubai Downtown. We are looking forward to have you back with us soon. Warm regards,Lusine IskandaryanGuest Experience Manager Sofitel Dubai Downtown

5 out of 5
The room is spacious and looks very new. The view of Sheikh Zayed road is beautiful. The room had a full glass view with a wide sofa overlooking the main street. Vey close to the metro. Will come back for my next visit to Dubai

Posted by on 11 Dec. 2019

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Comment from Hotel Management

1 Feb. 2020 by Paul

Bonjour from Sofitel Dubai Downtown! We are delighted to have selected our hotel. Hence we appreciate the positive feed -back our aim is to make feel that you belong and feel appreciated each moment you are with us Looking forward to welcome you again in Sofitel Downtown,

About the Sofitel Dubai Downtown

Location Sheihk Zayed Road, Dubai,

Property Features

Sofitel Dubai Downtown offers its guests a full-service spa, 2 outdoor swimming pools, a spa tub, and a sauna. There are 5 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A business center and 11 meeting rooms are available. Event space at this hotel measures 14956 square feet (1389 square meters) and includes a conference center. A fitness center, a terrace, and a complimentary children's club are also featured at the luxury Sofitel Dubai Downtown. Free self parking is available. Smoking is allowed in designated areas at this 5-star Dubai hotel.

  • 350 guestrooms or units
  • 31 levels
  • 5 dining venues
  • 3 bars or lounges
  • 14956 sq ft of conference space
  • 1389 sq m of conference space
  • Built in 2014
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar by the pool
  • Swim-up bar

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Free valet parking

Transport

  • Metro station: Burj Khalifa - Dubai Mall Station (0.2 km / 0.1 mi)
  • Property shuttles: Free beach shuttle
  • Parking: Free self parking

Room Amenities

Sofitel Dubai Downtown offers 350 accommodations with minibars and laptop-compatible safes. These individually furnished accommodations have separate sitting areas. Beds feature down comforters and premium bedding. A pillow menu is available. 40-inch flat-screen televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with slippers, designer toiletries, and bidets. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include espresso makers and complimentary bottled water. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Sitting area
  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Espresso maker
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Slippers
  • Designer toiletries
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:00 AM.

Les Cuisines - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

La Patisserie - This delicatessen specializes in international cuisine and serves breakfast, lunch, and dinner. Open 24 hours. Open daily.

Wakame - This theme restaurant specializes in Asian cuisine. Open daily.

Mosaic Pool and Lounge - This bar is located by the pool. Open daily.

Inka - This theme restaurant specializes in Peruvian cuisine. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Steam room in spa
  • Thai massage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AED 240.0 per night.

Pet Policy

  • Pets and service animals are not allowed at Sofitel Dubai Downtown

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. This property uses a grey water recycling system and eco-friendly cleaning products.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Caters to women only
  • Service animals not allowed
  • Debit cards
  • Car recommended
  • Staffed front desk
  • Smoke detector
  • Grey water recycling system
  • Security system
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Water dispenser use by guests actively encouraged

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AED 145 per person
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: AED 240.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sofitel Dubai Downtown
  • Sofitel Hotel Dubai Downtown
  • Sofitel Dubai Downtown Hotel
  • Sofitel Dubai Downtown Hotel
  • Sofitel Dubai Downtown Dubai
  • Sofitel Dubai Downtown Hotel Dubai

You should know

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

  • Green Globe
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.