Ratings based on 38 Guest Reviews
Hear it directly from our travellers
3.5 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Will not stay here again
Posted Aug. 23, 2023 on HotelsI will not stay here again. There was some false advertising about the location and its closeness to Gold Souk and they also held my passport for 8$ dollars and made me forget it at the check outtime, so i had come back from the airport to get it from them
by A traveller
5 days stay
Posted Jun. 11, 2023 on Hotelsit was a good stay... the matress need change.
Comment from Hotel Management
Jun. 28, 2023 by The Leela Hotel Management, Hotel Management
Dear Yaser, Thank you for the wonderful review of The Leela Hotel Dubai, we are delighted to know that our dedicated team provided friendly and helpful service during your visit. We are hoping to have your visit back again soon. Warm Regards,
by A traveller
Posted Jun. 3, 2023 on Expedia
Shower leaks under the shower door, so bathroom floor is flooded after a shower.
Bathroom smells of pee
Woke up to find there was no water on the 27th of May 23, call reception they advise it was not coming back on till 2pm and offer a bucket of water to wash in.
Bathroom light does not switch off, says on 24 hours a day, raised issue and was advise it is supposed to be like that, which is strange as there is a switch to turn it off.
There was only one 1 towel in the room when we checked in, had to call to ask for more, the towels had seen better days, they were worn and fit for the bin.
Went to use the swimming pool, took one look at it and turned back. The surrounding area around the pool was not clean, and it looked like
It is under construction, very dusty.
Comment from Hotel Management
Jun. 28, 2023 by The Leela Hotel Management, Hotel Management
Dear Kevin, thank you for spending your time writing your feedback here. Please accept our sincere apologies for not meeting your expectations, your comments were forwarded to our teams to develop the services in a timely manner in order to fulfill all our guests' demands, Hope to host you soon.
by A traveller
Posted May 22, 2023 on Hotels
Comment from Hotel Management
Jun. 28, 2023 by The Leela Hotel Management, Hotel Management
Dear Narayan, Thank you for your wonderful review. We are pleased to have you as our guest at The Leela Hotel and it is really rewarding to know that we succeeded in providing you with a pleasant stay that left you truly satisfied. We look forward to welcoming you back again in the near future. Warm Regards.
by A traveller
Posted May 8, 2023 on Hotels
Comment from Hotel Management
Jun. 28, 2023 by The Leela Hotel Management, Hotel Management
Dear Nanu, Thank you for your wonderful review. We are pleased to have you as our guest at The Leela Hotel and it is really rewarding to know that we succeeded in providing you with a pleasant stay that left you truly satisfied. We look forward to welcoming you back again in the near future. Warm Regards.
by A traveller
Posted May 3, 2023 on Expedia
excilant place
Comment from Hotel Management
Jun. 28, 2023 by The Leela Hotel Management, Hotel Management
Dear Faheem, Thank you for the wonderful review of The Leela Hotel Dubai, we are delighted to know that our dedicated team provided friendly and helpful service during your visit. We are hoping to have your visit back again soon. Warm Regards,
by A traveller
Posted Jan. 10, 2023 on Expedia
We (our family) used hotel for just clean and shower after long flight and to take another flight. Hotel have a Nigth club and "spa"on the top floor wich opens until 4am. Not a hotel recomended for Family. Thera are better ones almos next door and almost same price. Dont Recomend
Comment from Hotel Management
Jan. 20, 2023 by The Leela Hotel Management, Hotel Management
Dear Mauricio, thank you very much for leaving your feedback here. Please accept our sincere apologies for not meeting your expectations, your comments were forwarded to our team to develop the services in a very timely manner in order to fulfill all our guests' demands, Hope to host you soon.
by A traveller
Posted Jun. 8, 2022 on Expedia
Property location is great. Admin are okay. But room service very poor.
by A traveller
Decent Hotel in Old Town
Posted Apr. 25, 2022 on Hotelsdecent hot, rooms are comfy, parking is very narrow.
Comment from Hotel Management
May 22, 2022 by The Leela Hotel team, Hotel Management
Dear Nabi, Thank you for the wonderful review of The Leela Hotel Dubai, we are delighted to know that our dedicated team provided friendly and helpful service during your visit. We are hoping to have your visit back again soon. Warm Regards
by A traveller
Posted Mar. 29, 2022 on Hotels
Washroom was in bad state, ceiling was leaking
Comment from Hotel Management
May 22, 2022 by The Leela Hotel team, Hotel Management
Dear Preeti, Thank you for taking the time to write your review. We are pleased to have you as our guest at The Leela Hotel Dubai, your review forwarded to our team to be a motive for better performance always, we took steps in order to enhance the services in a very timely manner in order to fulfill all our guest's demands, Hope to host you back soon
