2/10 Terrible
Nancy
Sep 29, 2025
I want a full refund, the desk provided my room key to a complete stranger, so this poor guest walks into my room and i was shocked and so was he, he apologized but i demanded I check out and I made alternate hotel arrangements and left. Please refund me fully for this stay as I was terrified by this experience which caused me great concern for my safety. A hotel should not be renting a occupied room to another guest ever but expecially when ii was trying to nap, thank ful i was not changing clothes or showering at the time. I will never stay at another Extended Stay America again, worst place ever
Nancy
Stayed 2 nights in Sep 2025


















