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Crowne Plaza Düsseldorf-Neuss by IHG

4.5 star property
4.5-star luxury hotel near St. Quirinus Neuss, connected to the convention center

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Photo gallery for Crowne Plaza Düsseldorf-Neuss by IHG

Hypo-allergenic bedding, in-room safe, laptop workspace, blackout drapes
Serves lunch and dinner
Sauna, massages
Point of interest
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Spa
  • Gym
  • Pool

Explore the area

View in a map
Rheinallee 1, Neuss, NW, 41460
  • Place, Medienhafen
    ‪7 min drive‬
  • Place, Konigsallee
    ‪8 min drive‬
  • Place, Rhine Promenade
    ‪8 min drive‬
  • Airport, Düsseldorf (DUS-Düsseldorf Intl.)
    ‪16 min drive‬

Room options

View all photos for Premium Room, 1 King Bed, River View

Premium Room, 1 King Bed, River View

Premium Room, 1 King Bed, River View

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room

Hypo-allergenic bedding, in-room safe, laptop workspace, blackout drapes

Premium Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room

Hypo-allergenic bedding, in-room safe, laptop workspace, blackout drapes

Standard Room

7.0 out of 10
Good
(7 reviews)
  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, laptop workspace, blackout drapes

Premium Room, 1 King Bed

8.8 out of 10
Excellent
(10 reviews)
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds

Hypo-allergenic bedding, in-room safe, laptop workspace, blackout drapes

Standard Room, 2 Twin Beds

7.8 out of 10
Good
(12 reviews)
  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, laptop workspace, blackout drapes

Standard Room, 1 Queen Bed

8.8 out of 10
Excellent
(9 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the area

Neuss

On riverwalk.You'll find St. Quirinus Neuss and Medienhafen within 3 miles (5 km) of this hotel. Konigsallee and Rhine Promenade are also within 6 miles (10 km).

What's nearby

  • Medienhafen - 7 min drive - 5.3 km
  • Konigsallee - 8 min drive - 6.6 km
  • Rhine Promenade - 8 min drive - 7.2 km
  • Düsseldorf Christmas Market - 9 min drive - 7.6 km
  • Messe Düsseldorf - 13 min drive - 10.5 km

Getting around

  • Neuss Central Station - 6 min drive
  • Rheinpark-Center Süd Tram Stop - 9 min walk
  • Düsseldorf Intl. Airport (DUS) - 26 min drive

Restaurants

  • ‪Hammer Blick - ‬8 min drive
  • ‪Bao Anh Deluxe - ‬10 min walk
  • ‪Manju - ‬10 min walk
  • ‪Hammer Imbiss - ‬7 min drive
  • ‪Im Silbernen Ring - ‬8 min drive

About this property

Crowne Plaza Düsseldorf-Neuss by IHG

4.5-star luxury hotel near St. Quirinus Neuss, connected to the convention center
Crowne Plaza Düsseldorf-Neuss by IHG offers its guests a full-service spa, an indoor pool, and a sauna. There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 43056 square feet (4000 square meters) and includes a conference center. A 24-hour fitness center, a terrace, and a vending machine are also featured at the luxury Crowne Plaza Düsseldorf-Neuss by IHG. Limited parking is available for a fee and is offered on a first-come, first-served basis.

  • 1 building
  • 246 guestrooms or units
  • 16 levels
  • 43056 sq ft of conference space
  • 4000 sq m of conference space
  • Built in 1982
  • Deli
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • Computer for guest use
  • Newspapers for purchase
  • Television in lobby
  • Elevator
  • Bar or lounge
Crowne Plaza Düsseldorf-Neuss by IHG offers 246 air-conditioned accommodations with safes and complimentary bottled water. A pillow menu is available. 34-inch flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

This Neuss hotel provides complimentary wireless Internet access. Business-friendly amenities include desk chairs and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is equipped with a sauna. The spa is open daily.

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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: EUR 10 per pet, per night
  • Only dogs are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 40.00 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 50.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 21.50 per person
  • Covered self parking fee: EUR 24 per night (in/out privileges)
  • Nearby parking fee: EUR 17 per day(164 ft away; open 24 hours)
  • Pet fee: EUR 10 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 40.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Eurocard, and cash. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

Property is also known as

Dusseldorf Neuss
Neuss Dusseldorf
Swissotel Dusseldorf
Swissotel Dusseldorf Neuss
Swissotel Dusseldorf/ Hotel
Swissotel Dusseldorf/ Hotel Neuss
Crowne Plaza Düsseldorf-Neuss Hotel
Swissotel Neuss
Swissotel Duesseldorf / Neuss Hotel Neuss
Swissotel Dusseldorf Hotel Neuss
Swissôtel Düsseldorf Neuss Hotel
Swissôtel Düsseldorf Hotel
Swissôtel Düsseldorf Neuss
Swissôtel Düsseldorf
Crowne Plaza Düsseldorf Neuss

Crowne Plaza Düsseldorf-Neuss by IHG Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 373 out of 1008 reviews
Rating 8 - Good. 392 out of 1008 reviews
Rating 6 - Okay. 140 out of 1008 reviews
Rating 4 - Poor. 60 out of 1008 reviews
Rating 2 - Terrible. 43 out of 1008 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Fargollyla

Stayed 3 nights in Jun 2025

10/10 Excellent

marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Ramce

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

zhour

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Otto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Apr 2025

8/10 Good

Imran

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in Apr 2025

10/10 Excellent

Riadh

Travelled with family
Stayed 1 night in Apr 2025

10/10 Excellent

Francisco, Mohegan Lake

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in Apr 2025

10/10 Excellent

Alireza

Liked: Amenities
Goed
Stayed 2 nights in Mar 2025

6/10 Okay

Hsiangchih Stacey

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Clean hotel in a nice quiet area by the river. Unfortunately room had several issue of broken equipment and uncomfortably narrow shower.
Stayed 3 nights in Mar 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2025

8/10 Good

Don

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I recently stayed at Crowne Plaza Düsseldorf - Neuss, and while the hotel was clean and the staff were friendly, the overall experience was disappointing—especially as a Gold IHG Member. Unlike other IHG properties I’ve stayed at, there were no membership benefits at all—no upgrades, no welcome perks, nothing that made me feel valued as a loyal guest. On top of that, parking was €24 per night, and breakfast was €19 per person, which felt overpriced compared to similar hotels. What really stood out was the lack of any special service. We were celebrating our anniversary and had informed the hotel in advance, but there was no acknowledgment—no small gesture, not even a simple note. It was disappointing, especially considering how other Crowne Plaza hotels usually handle such occasions. Another thing that seemed odd was the water situation. There was just one small bottle in the fridge, and a note saying that if there were two guests, we had to go to reception, collect a voucher, and then go to the bar to get another bottle. It honestly felt ridiculous—why not just put a bigger bottle in the room? Is water really that expensive here? To be fair, I got the impression that the staff would have done more if they had the authority, but the hotel’s policies seem to restrict what they can offer. Overall, while the basics were fine, the experience lacked the hospitality and recognition I expect from Crowne Plaza, and I wouldn’t rush to stay here again.
Stayed 3 nights in Feb 2025

10/10 Excellent

MEHMET, CANKAYA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Fadi

Business traveller
Liked: Cleanliness, staff & service, amenities
Good in every level. I upgraded to king size bed for more comfortable, I was surprised that the have 2 toddlers duvet covers! Which is very weird and uncomfortable.
Stayed 1 night in Jan 2025

8/10 Good

Michael

Stayed 1 night in Jan 2025

10/10 Excellent

Hasan

Stayed 1 night in Jan 2025

4/10 Poor

Søren

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

6/10 Okay

Hawa

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Tristram

Stayed 3 nights in Dec 2024

6/10 Okay

Ulrich

Stayed 1 night in Nov 2024

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Ilse

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice stay

Very nice stay at this Hotel in Düsseldorf-Neuss, big room, friendly service and a very good Restaurant
Stayed 1 night in Nov 2024

8/10 Good

Christoph, New York

Stayed 2 nights in Jun 2024

8/10 Good

Connor

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2024