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Hotel Haus am Zoo

3.5 star property
3-star spa hotel near Konigsallee

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Photo gallery for Hotel Haus am Zoo

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Double Room
Garden
Reception
Apartment Sybelstrasse

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Breakfast available
  • Parking available
  • Room service
  • Housekeeping
  • Laundry

Explore the area

Map
Sybelstraße 21, Düsseldorf, NW, 40239
  • Konigsallee
    ‪5 min drive‬
  • Rhine Promenade
    ‪5 min drive‬
  • Messe Düsseldorf
    ‪7 min drive‬
  • Düsseldorf (DUS-Düsseldorf Intl.)
    ‪7 min drive‬

Room options

View all photos for Comfort Double Room, Garden View

Comfort Double Room, Garden View | Garden view

Comfort Double Room, Garden View

  • 23 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Economy Single Room, Non Smoking, City View

Hypo-allergenic bedding, down comforters, in-room safe, desk

Economy Single Room, Non Smoking, City View

  • 17 sq m
  • City view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Comfort Single Room, Garden View

Comfort Single Room, Garden View

Comfort Single Room, Garden View

  • 17 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Business Single Room

Business Single Room

Business Single Room

  • 18 sq m
  • City view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Triple Room

Triple Room

Triple Room

  • 27 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Double Room

Double Room

Double Room

  • 25 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

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About the area

Düsseldorf

Heart of Düsseldorf.Your stay at this Stadtbezirke 02 hotel places you within 2 miles (3 km) of Castle Jaegerhof and Hofgarten. Museum Kunstpalast and Duesseldorf Grafenberg Wildlife Park are also within 2 miles (3 km).

What's nearby

  • Konigsallee - 5 min drive - 3.4 km
  • Rhine Promenade - 5 min drive - 3.7 km
  • PSD Bank Dome - 6 min drive - 5.2 km
  • Mitsubishi Electric Hall - 7 min drive - 4.9 km
  • Messe Düsseldorf - 7 min drive - 5.2 km

Getting around

  • Hansaplatz Tram Stop - 4 min walk
  • Gothaer Straße Ratingen Bus Stop - 7 min drive
  • Düsseldorf Intl. Airport (DUS) - 16 min drive

Restaurants

  • ‪Trattoria Zucchero - ‬8 min walk
  • ‪Il Disperato - ‬12 min walk
  • ‪Eiscafé Talamini - ‬13 min walk
  • ‪Gyros ALA Greek - ‬13 min walk
  • ‪Ermis Döner Place - ‬10 min walk

About this property

Hotel Haus am Zoo

3-star spa hotel near Konigsallee
Hotel Haus am Zoo offers its guests a full-service spa. There's a snack bar/deli on site. A business center and a meeting room are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 323 square feet (30 square meters) and includes conference space. Spa services, a terrace, and barbecue grills are also featured at the business-friendly Hotel Haus am Zoo. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Düsseldorf hotel is smoke free.

  • 1 building
  • 16 guestrooms or units
  • 4 levels
  • 323 sq ft of conference space
  • 30 sq m of conference space
  • Built in 1984
  • Deli
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
Hotel Haus am Zoo offers 16 accommodations with safes and complimentary newspapers. Beds feature down comforters. Satellite television is provided. Bathrooms include bathtubs or showers, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Languages

English, French, German, Italian, Spanish

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Property amenities

Family friendly

  • Children's games
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Secured, covered self parking on site (EUR 12 per night)
  • Secured, covered extended parking on site (EUR 12 per night)
  • Limited onsite parking
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 15 per person
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Full-service spa
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 32-inch TV with satellite channels

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Limited room service

More

  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - midnight
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets: EUR 10 per pet, per night (maximum EUR 25 per stay)
  • Maximum 1 pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.00 per person, per night, up to 21 nights. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 15 per person
  • Covered self parking fee: EUR 12.00 per night
  • Covered extended parking fee: EUR 12 per night
  • Pet fee: EUR 10 per pet, per night (maximum EUR 25 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

We should mention

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 3 stars.

Property is also known as

Haus am Zoo
Haus am Zoo Duesseldorf
Hotel Haus am Zoo
Hotel Haus am Zoo Duesseldorf
Hotel Haus am Zoo Düsseldorf
Haus am Zoo Düsseldorf
Haus am Zoo
Hotel Hotel Haus am Zoo Düsseldorf
Düsseldorf Hotel Haus am Zoo Hotel
Hotel Hotel Haus am Zoo
Hotel Haus am Zoo Hotel
Hotel Haus am Zoo Düsseldorf
Hotel Haus am Zoo Hotel Düsseldorf

Hotel Haus am Zoo Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 51 out of 82 reviews
Rating 8 - Good. 21 out of 82 reviews
Rating 6 - Okay. 6 out of 82 reviews
Rating 4 - Poor. 2 out of 82 reviews
Rating 2 - Terrible. 2 out of 82 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple and clean. Room a little hot as it faces south with large patio door and window. No evidence of air conditioning . Otherwise very good.
Stayed 3 nights in Mar 2025

8/10 Good

Guy

Had to leave balcony door open and unlocked to cool room.
Stayed 1 night in Jul 2024

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
No climate control, small rooms.
Stayed 2 nights in May 2023

10/10 Excellent

ANN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect choice!

We stayed for a family reunion with my nephew and grandniece. It was perfect as it was such a hot day and the lovely secluded outdoor pool was great. The staff were very attentive and interested in our little party. Great location and quiet. Only a few minutes walk to the tram for the city and free pass supplied by the hotel. Zoo park is just a few minutes walk away with playpark and walks. Balcony room was great and loved the walk in shower. Everything fresh and clean .
Stayed 3 nights in Aug 2022

10/10 Excellent

Patrice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel!

Comfortable hotel. Great for a quick, one night stay.
Stayed 1 night in Jun 2021

8/10 Good

Brendon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020

8/10 Good

Brendon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Dec 2019

6/10 Okay

mehran

Business traveller
Liked: Cleanliness, room comfort
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Stayed 5 nights in May 2019

2/10 Terrible

Reina, Syracuse, NU

Nothing like you described in the web. It was far away from the hotel apartment smell like it was not used in years stale cigarette smoke. I has to crossed 2 mayor hight roads. I did not stayed there, i moved to a different Hotel. I need a refund.
Stayed 9 nights in Apr 2019

10/10 Excellent

Adoración

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable and big rooms- nice and helpful staff-
Stayed 2 nights in Dec 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service

Would not recommend based on my experience

Disappointed in location; however, the hotel issued a free public transport ticket for duration of the stay. Suite was outside behind the main building. They did not help my 70 year old mother or young child get the suitcases up the tile stairs. So, I had to make many trips with the suitcases. The pool was cold, unclean, and we didn't feel comfortable to use it. The room itself was comfortable and pleasing. It was air conditioned but we could not control the temperature in the room. It was controlled by hotel staff. The staffs English was limited and most were unfriendly and impatient.
Stayed 3 nights in Jul 2017

10/10 Excellent

erling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can not complain

8/10 Good

KAREN, Southampton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family with dog.

After a long drive we had a warm welcome - were told where we could walk our dog, offered cold drinks from the fridge. Room very comfortable, nice balcony. Fabulous breakfast - thank you!

10/10 Excellent

Richard, Sheffield

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family trip.

We used this hotel to meet our son who is spending a year in Germany as part of his university degree.The hotel and staff were welcoming and friendly.Breakfast was very good and they also provided us with free tram and bus tickets for our stay.All in all we really enjoyed our stay and would highly recommend it.

10/10 Excellent

lloyd, utah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quite neighborhood hotel

We arrived early, the owner made immediate accommodation for us in a room that more than met our needs.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved staying at Haus Am Zoo. It was very relaxing and friendly. It was away from the busy city but very accessible by tram. The hotel gave us a free pass for all of the various forms of transportation so we had fun exploring the trams and metros. Breakfast was out of this world. They have a lovely restaurant with view of an outstanding backyard, pool and spa (although we didn't use them). Next time I would ask for a room facing the back but the front room was very pleasant also. If someone has children, there is a delightful new park at the end of the block that was delightful.

10/10 Excellent

Helen, Winchester, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Haus am Zoo, Dusseldorf - ideal for families

We chose this hotel because it was one of the few in Dusseldorf to offer a family room suitable for 2 adults and 2 children. We booked an apartment at the hotel, which was housed in a building a few doors down from the main hotel building. It was a garden apartment with a small terrace and opening onto the hotel garden. The apartment was very well equipped, with a small kitchen (including a fridge, oven and electric hob, and coffee maker), a good sized bathroom with a bath and separate shower, and a large lounge / bedroom with sofa and armchair, a king-size bed and another double bed. The room was part divided with a wardrobe, allowing the children to sleep and us to sit up and talk / watch tv with the lights on! The hotel breakfast was very good, a typical German breakfast with lots of choice. The main hotel building was nice, the staff extremely helpful and the garden lovely. All the rooms were very clean throughout our stay. The hotel is very close to a tram stop and S-Bahn station with good connections for the main station and the Altstadt.

8/10 Good

Roumen, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities

Very neat and comfortable hotel, will recommend to everybody

Excellent condition, clean and cozy looking. Quiet neighborhood and streets, neat hotel backyard where in the summer one can have nice time relaxing and even use an outdoor pool. The hotel service was excellent, the breakfast nutritious and the staff friendly. The price for the room in October was reasonable and the location of the hotel convinient. Drawbacks: I did not see an air conditioning in the room, but could be possible central. No Wi-Fi although one could use an wired internet in the lobby for free.

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Schnarchender Nachbar Laute Straße Minizimmer Dusche mit Duschvorhang Schwarzschimmel in Dusche
Stayed 2 nights in Mar 2025

8/10 Good

Elke

Liked: Cleanliness, staff & service, property conditions & facilities
Angenehme Atmosphäre, gutes Frühstücksbuffet, ruhig
Stayed 1 night in Nov 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024