2/10 â Terrible
Nina Cell
Voyage dâaffaires
9 juin 2025
Points faibles : Propreté, commodités
I booked for 3 days, yet when i arrived the attendant very COLDLY told me my reservation got "messed up" therefore i had no room This is NOT ehat i showed him my reservation said. He still insisted he had to do another that costed me about $20 MORE! I tried to cancel the original reservation from Expedia (or the 3rd party agency which he kept snappily calling you), only for the app to say I was no longer qualified to get a full refund even though i was allowed to make the reservation not even 3 hours previously! Therefore i forfeited half my amount or another $100 !!! It was and IS A BLATANT SCAM! ALSO, they stupidly cleared out my room and rented it to another person after my very first night because i fell asleep at the place i was working for the second night. They wouldnt give me a refund OR another room for my final night, they were going to charge me another $80 which i paid, but got a refund for because they also werebtoo incompetent to program the room keys.The audacity to imply it was my error due2 where i placed key (they never left my left hand-id gone through 3 rekeying attemps for my original room minutes earlier). So i WASTED near $400 trying to stay at this less than mediocre hotel that seems to hate your "3rd party partnership", as well as the companys strange 'no check ins until after 2 am' or else it causes difficulties in our job policy, of which I had2 stand and listen to even though i was deleriously tired +angry!To add insult 7-10days for my refund?!?!
Nina Cell
Séjour de 2 nuits en juin 2025
