When we arrived and checked in, the room felt rather tatty and didn’t really look as nice as the pics online, after our first night, the toilet flooded the bathroom and we realised the kettle didn’t work. Reception rectified both issues quickly, new kettle and moved us to a new, upgraded room. The upgraded room was not much of an upgrade, again a bit of a tatty room, very cold and cobwebs on the ceiling! There was a bathroom fan that wouldn’t turn off, so constant noise, I told reception and someone came up to sort while we were out for the evening. Overall the staff were very nice and helpful, the hotel just didn’t meet expectations I had from the nice pictures online, I feel the rooms are in dire need of an upgrade and wasn’t worth the price we paid.