Note fondée sur 30 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,6 Service et personnel
4,6 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Très bien mais excentré
Publié le 24 févr. 2024 sur HotelsBon hôtel moderne tout confort. Seul problème il est à 20 minutes du centre-ville. Il y a un service de navette organisée par l’hôtel mais à heures fixes. Ne pas manquer la plage Lio en contrebas de l’hôtel très agréable surtout en fin de journée. Essayer le restaurant méditerranéen Punta Playa. On recommande l’hôtel et le restaurant
Commentaires de Gestion de l’hôtel
25 févr. 2024 par Charlie's El Nido, Gestion de l’hôtel
Dear Hubert,Thank you for taking the time to write this review, please allow us to express our gratitude to you for choosing to stay at Charlie’s El Nido. Guest feedback such as yours has immeasurable value to us, as this allows us to look into areas that need improvements. Trust that it is our utmost commitment to provide you and all our guests with the best experience possible and continue to work hard to ensure that guest expectations are met every time. Stay Safe and Healthy Charlie’s El Nido Team
par un voyageur
Publié le 4 mars 2024 sur Hotels
Muy lindo y acogedor el hotel, con servicio de trasporte al aeropuerto, lio beach y nido town. Muy recomendado.
La experiencia con la comida no fue buena, por lo que sugiero comer fuera del hotel
Commentaires de Gestion de l’hôtel
4 mars 2024 par Charlie's El Nido Team, Gestion de l’hôtel
Dear Olga,Our entire team would like to thank you for your recent stay at Palawan's newest tropical hideaway, Charlie's El Nido!We assure you that we will continue to enhance our service standards so that your next visit will be another pleasant and unforgettable one.Looking forward to welcoming you back in the very near future. Stay Safe and Healthy!
par un voyageur
Publié le 24 févr. 2024 sur Expedia
Liked the shuttle service. Friendly staff. Breakfast was okay.
Commentaires de Gestion de l’hôtel
25 févr. 2024 par Charlie's El Nido, Gestion de l’hôtel
Dear Raul,Thank you for taking the time to write this review, please allow us to express our gratitude to you for choosing to stay at Charlie’s El Nido. Guest feedback such as yours has immeasurable value to us, as this allows us to look into areas that need improvements. Trust that it is our utmost commitment to provide you and all our guests with the best experience possible and continue to work hard to ensure that guest expectations are met every time. Stay Safe and Healthy Charlie’s El Nido Team
par un voyageur
Publié le 3 févr. 2024 sur Expedia
It was overall a nice stay. Cons: staff is not that attentive to guests’ needs, and the hotel is a little far from El Nido Downtown. However, definitelt check out Lio Beach which is nearby and wonderful.
Commentaires de Gestion de l’hôtel
4 févr. 2024 par Charlie's El Nido, Gestion de l’hôtel
Dear Magatte,Thank you very much for taking the time to review Charlie’s El Nido. Your feedback is extremely valuable to us as we strive to improve our service. Trust that it is our utmost commitment to provide you and all our guests the best experience possible and continue to work hard to ensure that guest expectations are met every time. Thank you again for bringing these issues to our attention and we hope to see you again in the future.Stay safe and Healthy!
par un voyageur
Publié le 31 janv. 2024 sur Expedia
Not properly clean
Commentaires de Gestion de l’hôtel
1 févr. 2024 par Charlie’s El Nido Team, Gestion de l’hôtel
Dear Hernando,Thank you very much for taking the time to review Charlie’s El Nido. Your feedback is extremely valuable to us as we strive to improve our service. Trust that it is our utmost commitment to provide you and all our guests the best experience possible and continue to work hard to ensure that guest expectations are met every time. Thank you again for bringing these issues to our attention and we hope to see you again in the future.Stay safe and Healthy!
par un voyageur
Charlie’s El Nido is a great place to stay
Publié le 18 janv. 2024 sur HotelsSo glad we booked this place. Super clean, great service. Food at the restaurant was also good. Free shuttle service to town and Lio beach and to airport was great.
Commentaires de Gestion de l’hôtel
22 janv. 2024 par Charlie's El Nido Team, Gestion de l’hôtel
Dear Percival,Thank you very much for this excellent review.We assure you that we will continue to enhance our service standards so that your next visit will be another pleasant and unforgettable one.Looking forward to welcoming you back in the very near future. Stay Safe and Healthy!
par un voyageur
Publié le 9 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 janv. 2024 par Charlie's El Nido Team, Gestion de l’hôtel
Dear Emma,Thank you very much for this excellent review.We assure you that we will continue to enhance our service standards so that your next visit will be another pleasant and unforgettable one.Looking forward to welcoming you back in the very near future. Stay Safe and Healthy!
par un voyageur
Publié le 26 nov. 2023 sur Expedia
They didn’t started on top when our pre-booked shuttle didn’t showed up at airport. Waited an hour until a security guard at the airport helped us order a tricycle. Some misunderstanding between booking office and the reception was the answer, but they paid for our tricycle.
It was a nice and modern hotel. Not a resort for pool relaxing because they only have few sun beds and always occupied. Even towels were few. Always in laundry was the answer.
The rooms were tiny and dark. Always humid and moist. All our clothes and even bed linens felt wet.
The food was tasty and good.
But as in many places the service isn’t very fast. Long waiting times, from order to waiting even if they weren’t crowded.
They were really keen on the allergies and made some offer to try to fix things.
Even if they had spring rolls med of rice paper on the menu, of course the rice paper were out of stock they didn’t got new for our whole stay. As much others. No Cola Zero. Out of French fries and so on.
They’re not quick to clean used glasses around pool area.
Our tv didn’t work. They had not a great interest in trying to make it work.
Our door lock same thing..
Good thing is the free shuttle to ElNido, LioBeach and the airport.
Upon checkout I got the question how the stay was, my hesitation in answer and that it didn’t fulfill my expectations I didn’t got any reaction or questions how they could have done better. Don’t ask the question if you don’t want the answer.
Commentaires de Gestion de l’hôtel
28 nov. 2023 par Charlie's El Nido Team, Gestion de l’hôtel
Dear Johan,Thank you for taking the time to share your experience with us. Although an apology will regrettably not alter your experience, we extend it with all sincerity. We are very sorry to hear that we failed in some areas on our services to provide you the best guest experience during your stay. Guest feedback such as yours has immeasurable value to us, as this allows us to look into areas that need improvements. We do apologize for any inconvenience caused to you during your stay in regard to the issues and concerns that you have mentioned, we offer no excuses, but rest assured we shall be looking into these in our continuous efforts to improve our service.Trust that it is our utmost commitment to provide you and all our guests the best experience possible and continue to work hard to ensure that guest expectations are met every time.The rest of the team are looking forward to welcoming you again with the better services in the future.Stay safe and Healthy!
par un voyageur
Galos barulhentos
Publié le 21 nov. 2023 sur HotelsO hotel é bom. Achei mediano o café da manhã, e fiquei numa zona do hotel na qual se ouvia barulhos de galos a madrugada inteira. O local que saem os passeios ficam longe, uns 20 minutos do hotel. Porém, há transfers gratuitos.
Commentaires de Gestion de l’hôtel
21 nov. 2023 par Charlie's El Nido Team, Gestion de l’hôtel
Dear Ernani Cesar,Thank you for taking the time to write this review. We understand that you were not completely satisfied with your recent stay, for which we offer our sincerest apologies.We do have our challenges though these are not excuses but steps are being taken to rectify them for guests' satisfaction.The rest of them are looking forward welcoming you again with improve service in the future.Stay safe and healthy!
par un voyageur
Publié le 19 nov. 2023 sur Expedia
Excellent staff and service. Everyone was so friendly and accommodating! The concierge helped with securing a driver for visiting beaches. Great restaurant and breakfast buffet. I appreciated having filtered water stations around the hotel. Beds were comfortable, a must when I travel. I would definitely stay here again. 10/10!
Commentaires de Gestion de l’hôtel
20 nov. 2023 par Charlie's El Nido Team, Gestion de l’hôtel
Dear Melissa,Thank you very much for this excellent review.We assure you that we will continue to enhance our service standards so that your next visit will be another pleasant and unforgettable one.Looking forward to welcoming you back in the very near future. Stay Safe and Healthy!
