Note fondée sur 29 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,5 Service et personnel
2,4 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Port Townsend
Publié le 23 févr. 2024 sur Expedia
Last ditch option. Wouldn't suggest staying here.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Happy Smart inn Team, Gestion de l’hôtel
Hello Brent, thank you for your feedback. We are deeply sorry to learn that your stay did not live up to your expectations. Please accept our sincere apologies. We are committed to providing a high-quality accommodation experience for every guest, and your feedback is invaluable to us. We look forward to the opportunity to welcome you back in the future, to demonstrate our warm hospitality and improved service. Thank you once again for your feedback.
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Didn't get much sleep. Disturbance in adjacent apartment so bad police were called. Then they got everyone around up to ascertain what went on. Terrible time. Don't bother staying.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Happy Smart inn Team, Gestion de l’hôtel
Hello Dan,we deeply regret the unexpected disturbance during your stay. Understand that while this was an unforeseen and uncontrollable event, we sincerely apologize for any inconvenience it may have caused. We highly value the experience of each guest and commit to further enhancing our service quality to ensure a peaceful and comfortable environment for you. We are truly grateful for your understanding and support, and look forward to the opportunity to serve you again in the future, offering an even more satisfying accommodation experience.
par un voyageur
Never again!
Publié le 14 févr. 2024 sur HotelsThe contactless check in is a joke. My room was still not ready at 5:15 p.m. Fortunately I was able to find someone who checked me into another room. The temperature in the room was very hard to control, and I roasted all night. Worst, was the water temperature. My shower was mostly cold.
Commentaires de Gestion de l’hôtel
18 févr. 2024 par Happy Smart inn Team, Gestion de l’hôtel
Hello Laurel,Thank you for your feedback. We regret any inconvenience with our contactless self-check-in system, which is designed for convenience and efficiency. This was an unusual occurrence, and we're addressing it to ensure it meets our high standards in the future.We're also taking immediate steps to resolve the issues with room temperature and shower water temperature you mentioned.We value the innovation our self-check-in system brings and are committed to enhancing guest satisfaction. Your feedback is appreciated and will help us improve.We look forward to the opportunity to provide you with an improved experience on your next visit.
par un voyageur
Comfy clean bed for a decent price
Publié le 12 févr. 2024 sur HotelsThe motel doesn’t look pretty. Half of it is out of service with doors broken & feral cats running around. That being said, the young man who helped us check in was very nice, & the beds were clean & very comfortable. Our shower didn’t drain well which was a little gross but overall great value for the price ~ you get what you pay for. Docked one star because our room didn’t have a safety lock on it we were a little concerned.
Commentaires de Gestion de l’hôtel
18 févr. 2024 par Happy Smart inn Team, Gestion de l’hôtel
Hello Lisa,Thank you for taking the time to share your feedback with us. We're glad our staff and the comfort of our beds made a positive impression, despite the issues you've mentioned. We sincerely apologize for the inconveniences, especially regarding the shower and the lack of a safety lock. We're taking immediate action to address these matters to ensure our guests' comfort and safety.Your feedback is invaluable to us as it helps us improve our service. We hope to have the opportunity to welcome you back in the future, under better circumstances, to show you the improvements we've made.Thank you again for choosing to stay with us, and we appreciate your understanding.
par un voyageur
Unfriendly But Just Okay
Publié le 7 févr. 2024 sur HotelsUpon entering the property staff very unfriendly. Heater circuit was out staff came to fix the circuit went out again and I was given $10 return for no heat.
Commentaires de Gestion de l’hôtel
18 févr. 2024 par Happy Smart inn Team, Gestion de l’hôtel
Hello LaTonya,We're truly sorry to hear about your recent experience at our hotel. It was an unusual occurrence and not at all representative of our standard of service. We've addressed the issues with our staff's demeanor and the malfunctioning heater to ensure it does not happen again. Your comfort and satisfaction are our top priorities, and we hope to have the opportunity to show you the high standard of service we're known for on your next visit. Please accept our sincere apologies and a gesture of goodwill in the form of a special discount on your next stay.
par un voyageur
Publié le 6 févr. 2024 sur Expedia
The room was clean, not noisy, and easy to check in!
Commentaires de Gestion de l’hôtel
6 févr. 2024 par Happy Smart inn Team, Gestion de l’hôtel
Hello Jinyu,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.
par un voyageur
Publié le 6 févr. 2024 sur Expedia
To start with the Auto Check in kept saying my DL was expired, then went to my room to find no TP at all, and no Towels of any sort, front window says opens at 9 am i went in at 10 still not open had to call to get a hold of someone to get towels.
Commentaires de Gestion de l’hôtel
6 févr. 2024 par Happy Smart inn Team, Gestion de l’hôtel
Hello Harry,We're truly sorry for any inconvenience you experienced during your stay. We always strive to deliver the best service, and we regret that we didn't meet your expectations this time. Please accept our sincere apologies.We are actively addressing these issues and hope to have the opportunity to serve you again, to demonstrate our commitment to excellence.Thank you for your understanding and support.
par un voyageur
Publié le 5 févr. 2024 sur Expedia
Nice stay, beds are comfy and the staff are great! Had no problems with a late check in either was simple.
Commentaires de Gestion de l’hôtel
6 févr. 2024 par Happy Smart inn Team, Gestion de l’hôtel
Hi Destini,Thank you so much for sharing your positive experience with us! We're thrilled to hear that you found our beds comfortable and our staff welcoming. It's great to know that your late check-in process was smooth and hassle-free. We strive to make every guest's stay as enjoyable and convenient as yours.We look forward to welcoming you back to our hotel in the future. Thank you again for choosing us for your stay.
par un voyageur
Publié le 4 févr. 2024 sur Expedia
Clean, hot showers very good place and good prices
Commentaires de Gestion de l’hôtel
5 févr. 2024 par Happy Smart inn Team, Gestion de l’hôtel
Dear Guest,Thank you very much for leaving such a positive review! We are delighted to know that you enjoyed our hot showers and our reasonable prices. We are always committed to providing a comfortable and clean accommodation environment for our guests. We look forward to welcoming you back again in the near future!
par un voyageur
Publié le 3 févr. 2024 sur Expedia
