I booked this property for my fiancée and me, but upon arrival, we were shocked to find that it looked nothing like the photos. The hotel appeared run-down, was not well-maintained, and overall felt unsafe—so much so that my fiancée was uncomfortable staying there.
I spoke with the night staff, who assured me that since we hadn’t used the room, we could receive a refund but needed to call back during the day to speak with a manager. However, when I followed up the next day, I was flatly denied any refund and told that they do not offer refunds for reservations made online in advance.
While I ultimately wouldn’t have stayed there regardless, the lack of consistency among staff—or worse, the possibility that I was misled just to be appeased in the moment—demonstrates poor management and a lack of respect for guests. I would strongly caution others to be wary when booking this property.